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Seller#: 0UH8ISD12CZIGQ8A7

BulbAmerica Seller Profile 888-505-2111 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from BulbAmerica See all products from BulbAmerica

BulbAmerica.com has become one of the largest online providers of quality lighting fixtures and name brand light bulbs in the US. Since the launch of BulbAmerica.com in 2003, our goal has been to earn the trust of our customers. We offer high quality products that are sourced directly from the brand manufacturers and continue to offer the most competitive prices in the industry. We are committed to providing honest and upfront service during every level of customer interaction. To help answer any questions, BulbAmerica has a team of experienced lighting specialists that are regularly available via phone and email .

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (141 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 99 Reviews
newegg
70%
Good Rating + 4 22 Reviews
newegg
16%
Average Rating + 3 4 Reviews
newegg
3%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 16 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Greg M.
Order Date : 4/19/2016

Rating + 5

Quick delivery. Bulbs were well packaged and as ordered.

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Vassilios P.
Order Date : 2/22/2016

Rating + 1 I received low quality substitute light bulbs as a surprise

I ordered SATCO bulbs and paid what I considered to be a good price for them, about $7 per bulb. I instead received a low-quality, almost no frills unknown product. Product substitution at the discretion of the seller for a lower quality product is theft.

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LD
Order Date : 11/17/2015

Rating + 3 Fast shipping, no customer service

I purchased a number of bulbs. One didn't work properly. Newegg said to contact the seller directly but I never got a response. The others work fine, although somehow brighter than the ones I'm replacing.

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sergu
Order Date : 11/4/2015

Rating + 1 Absolutely zero customer service

If you need customer sevice, don't buy from this seller. They never ever respond. And if you think Newegg customer service will help you, forget about it. They simply don't care also.

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Synergetics
Order Date : 9/3/2015

Rating + 1 Poor Customer service

I got a different bulb from what i ordered. the part numbers did not match. i made 2 attempts to get an RMA to return the bulbs. i have yet to hear from them and it is going on 2 weeks now.

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N/A
Order Date : 4/12/2015

Rating + 1 Bad product, no service

I received a defective bulb that caused half of my projector to be dark. I sent back the RMA and 3 weeks later have yet to hear a word from the company or receive my refund. I would never order from this company again.

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Jordan
Order Date : 2/26/2015

Rating + 1 Terrible.

So i ordered this bulb for my mitsubishi wd-60738. the listing shows the correct bulb. Was shipped an incorrect bulb, nowhere even close to correct, and than told that it was the correct one, and perhaps i made the mistake. After sending them picture of the correct bulb from my tv and the one they sent, they said they had never seen my bulb before. Said they would look into it, and left it at that. Sending the bulb back and never talking to them again.

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Rich
Order Date : 1/16/2015

Rating + 1 Avoid Bulbamerica

Bought 2 lamps...both defective...still waiting after 2 weeks for RMA. I would avoid bulbamerica.

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N/A
Order Date : 3/5/2014

Rating + 5 fast, fast, fast

Exactly what I ordered. Fast shipping and properly packaged.

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N/A
Order Date : 2/14/2014

Rating + 1 furious.

Purchased a $250 replacement bulb for my projector. States OEM replacement. Filament on the new bulb burnt out in under 30 hours of use. Submitted RMA through the process on new egg to get an exchange, 4 business days later I call seller who states no RMA submitted. Now I'm waiting on confirmation email of RMA, if not received today I'm using my Google protection I tied to the account to get my money back. Absolutely unacceptable.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Customer satisfaction is very important to us. Our return policy is as follows: We will accept returns ONLY on items that are manufacturer defective, or were damaged during shipping, but after receiving a Return Merchandise Authorization (RMA) number from us. We should be notified within 30 days of shipment of your order, and the item should be returned in its original condition for a full refund, minus the cost of shipping. Note: We will only refund shipping costs if the return is the result of our error. Returning new items in their original condition due to other reasons, such as dissatisfaction, will result in a 10% restocking fee, which will be charged from the total order. Our shipping cost reimbursement maximum is $4.50. If your order requires a more expensive shipping option, you are responsible for the shipping cost without regard to who is at fault. In no event shall BulbAmerica’s liability exceed the purchase price paid (if any), including shipping costs (if applicable), for the products available for sale on our web site.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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