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Seller#: 0UHOPTYVKCBIH3A45

CCV Electronics Seller Profile 508-584-7132 Email This SellerEmail This Seller  See all products from CCV Electronics See all products from CCV Electronics

CCV Electronics is a retailer of quality consumer electronics and computer equipment since 2006.

We are distinguished from our competition in three key ways:

1) We provide exceptionally fast delivery times; orders placed before 3:00PM EDT ship that same day.
2) Tracking information is provided on every order; you will never be charged before your order is issued a tracking number.
3) A no-questions asked, hassle-free returns policy backed by superior customer service.

For returns, please use the newegg.com customer messaging center for email-based support. For all other inquiries, please call us at (508) 584-7132.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (74 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 56 Reviews
newegg
76%
Good Rating + 4 9 Reviews
newegg
12%
Average Rating + 3 3 Reviews
newegg
4%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 5 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Rodney
Order Date : 8/10/2015

Rating + 1 Refused RMA, same as theft!

I returned some speaker stands following the instructions in the RMA email from Newegg and was told by these crooks that I sent it to the wrong address and that I would need to pay for more shipping to have it send to the drop ship address that they had it sent from. I said no and contacted newegg. I thought newegg would resolve it but I just found out that now it has been too long and they are refusing the RMA. So I have no money and no product. Same as theft. Stay away from this seller. Also very rude on the phone. Worst customer service experience ever!
Seller Response:The customer denied that he even ordered the item in the first place, and that was the basis of his request to return it. Despite being provided with return instructions, he shipped the item to the incorrect address. Several weeks later, he began to inquire about the status of his refund, which at the time hadn't issued because he returned the item to the wrong address. As a courtesy, we ultimately took a loss on his order and issued a full refund.

1 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 11/22/2014

Rating + 1 Returns...

When I received the package the products box seal was already broken, although the sound card's static protection wrapper was still sealed. However, I realized soon after that I had ordered the wrong part. Upon my realization, (the same day I received the package) I issued a request for an RMA to be processed and to get a refund. I received an automated reply stating that soon the process would be started. However, I did not receive a reply getting the process started for a return 13 days later. After this time they promptly did email me correspondence and the process was started. But a 13 day absence despite any level of traffic is a bit much. I was not impressed and felt very much neglected as a customer.
Seller Response:We are very sorry to hear that our customer felt neglected. The request was received in the post-holiday rush which lead to a slight delay. Compounding the issue was the fact that we had received two requests from this customer to return the item: One on the basis of damage in shipment, the other on the basis the wrong item ordered, doubling the processing time. Ultimately, the customer was issued a full refund, inclusive of shipping and with no restocking fee.

2 out of 3 people found this review helpful. Did you? Yes No

Marauder
Order Date : 11/6/2014

Rating + 5 Water Cooled Heatsink

Outstanding Seller, makes good on promises and very easy to work with

Did you find this review helpful? Yes No

Vlad
Order Date : 10/1/2014

Rating + 5 Makes a difference

It is great when your have a merchant who treats you well, delivers on time, and follows through ...

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Rick P
Order Date : 10/6/2014

Rating + 2 Headache on a Return

CCV Electronics sent me a defective motherboard, and it was a royal pain trying to arrange a return. Part of their email to me read: "Generally, the manufacturer is able to better able to provide support for their products in cases where a defect is suspected. As sellers, we are unable to offer an exchange of a product. You may wish to contact Asus with your concerns." Only after a few strong emails and a promise of a very negative review did the company's rep finally agree to a cross exchange (this was my suggestion, they offered no resolution). ASUS wanted to repair the board, which meant my client would have to wait approximately two weeks before they'd get the computer they asked me to build. In all fairness, CCV did finally agree to a cross shipment, and my replacement motherboard arrived a few days later. They sent no return label so I am out more than $15 to return the board via UPS. Newegg ended up giving me a $25 gift card for my "inconvenience."
Seller Response:The customer is correct in that he sent numerous harassing emails threatening, among other things, negative feedback, which was totally unnecessary. He is also correct when he states that a replacement board was promptly shipped and delivered. In his final email, he thanked us for helping him, and told us the new item worked well. The claim that he paid for a UPS return shipment is questionable as there is no tracking information provided and we never did receive the original item back. Regrettably, in spite of our best efforts, nothing we could do would appease this customer.

2 out of 2 people found this review helpful. Did you? Yes No

Zach
Order Date : 10/1/2014

Rating + 5 Excellent service and timely delivery

I just wanted to thank CCV Electronics for the superior service and the timely manner in which they handled my order. I will definitely come back and shop from their products again.

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Anonymous
Order Date : 7/29/2014

Rating + 1 Really Bad

I received the board and the memory did not work, I sent for a replacement, but I have not got a email telling me were to send it.
Seller Response:This customer was provided with return instructions via email on August 19, 2014. He did not return the item. Attempts to reach out to this customer by telephone to resolve the issue were not successful.

2 out of 7 people found this review helpful. Did you? Yes No

Uraninite
Order Date : 7/11/2014

Rating + 5 Great Seller

Everything was packed nicely and they shipped very fast.

2 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    If for any reason you are dissatisfied with your purchase, you may return it for for an exchange or a refund (exclusive of shipping and handling charges) within 30 days from the date of purchase.

    Please be sure to return your unopened item with all the accessories and all packaging materials that accompanied it when we shipped it to you. Failure to do so may result in the item being returned to you.

    Please note that the issuance of an RMA number does not guarantee the final disposition of your return. Serial numbers are recorded, and your return will be subject to inspection.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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