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Seller#: 0UHZRBI9J28L6CD51

Good Guys Electronics Seller Profile 888-211-9379 Email This SellerEmail This Seller  See all products from Good Guys Electronics See all products from Good Guys Electronics

Welcome to Good Guys Electronics; the internet’s number one stop for on-line electronics shopping. We pride ourselves on going above and beyond for our customers. Shop with us and experience a seller who offers the best deals available. We go above and beyond in taking the time to list products carefully with much attention to detail to avoid buyer confusion. We know your purchases are important to you, so shipping is performed with the utmost of care and timeliness. At Good Guys Electronics we take pride in knowing our customers are getting everything they expected, and with over ten years in the Cell Phone and Electronics field, the knowledge to help them make the right purchase for their needs. Have a look at our feedback and compare. You'll see what other shoppers have experienced; a company that knows that you deserve the best for every purchase, big and small! Shop with confidence at Good Guys Electronics, and let us show you what on-line shopping looks like when it's done right

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (115 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 65 Reviews
newegg
56%
Good Rating + 4 18 Reviews
newegg
16%
Average Rating + 3 2 Reviews
newegg
2%
Poor Rating + 2 5 Reviews
newegg
4%
Very Poor Rating + 1 25 Reviews
newegg
22%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
NoMoreNewegg
Order Date : 6/1/2015

Rating + 1 nauseating, just nauseating

Selling items with limited functionality (Galaxy S5,ATT, Unlocked) and expect me to pay for restocking and return shipping. Will NOT reply to complaints filed with Newegg and Newegg is not any better than these guys to resolve the issue. Item not as described. limited functionality, will not connect to T-Mobile Hot-Spot.

Already opened a dispute case with my CC company next, contacting my state and California Office of the Attorney General.

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PaulGo
Order Date : 6/1/2015

Rating + 5 Great Price, Great Phone

Samsung S5 AT&T (unlocked). Fast shipping. on new smartphone. No problem activating and upgrading OS on AT&T network.

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Michael D.
Order Date : 2/8/2015

Rating + 5 Good seller

Sold and shipped my refurbished item in a timely manner. Arrived in excellent quality.

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Fooled Once
Order Date : 3/29/2015

Rating + 2 Not so much

Purchased a cheap quadcopter. Broke by the 4th flight. No returns or warranty on cheap products that fall apart within 3 days. Don't bother. Whatever you purchase will be a waste of money.

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N/A
Order Date : 4/1/2015

Rating + 4 smartphone

I ordered a Samsung Galaxy s4 active that could not be set up. Good Guys sent the replacement in record time I charged it, then installed the SIMcard and it worked right away.
THANKS

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N/A
Order Date : 2/3/2015

Rating + 1

poor shipping

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N/A
Order Date : 1/8/2015

Rating + 1 The Good Guys - NOT!!!!

"The Good Guys", I guess we have another entry in the oxymoron dictionary.
I purchased this item for ~$55. It was a Christmas present and was DOA. I contacted the seller on 12/28/14 through Newegg. They replied mid day on the 29th to ask if I wanted a refund or replacement and I replied with replacement. I didn't hear anything else for 2 days. I submitted a complaint to Newegg and got a reply late in the day with an RMA number, too late in the day to do anything with the return. The following day was New Years. I shipped the package on 1/2/15 at the cost of $38.43 (UPS ground). Two weeks to the day I received the replacement.
Total cost for a $55 purchase - $93.43.
Total time to resolve 3 weeks.

1 out of 1 people found this review helpful. Did you? Yes No

Just Some Guy
Order Date : 12/25/2014

Rating + 2 Shipped Late

Ordered Dec. 26, estimated delivery date was Jan. 6, did not ship till Jan 7. In today's world of online shopping this is not acceptable. Once the product arrives I will update the rating depending on the condition of the product and how long it takes to get here.

2 out of 2 people found this review helpful. Did you? Yes No

Chuck
Order Date : 12/14/2014

Rating + 1 Don't buy from this seller!

Company shipped me a kid's toy that was defective out of the box. Never worked right. And after just one day - stopped working all together.
Now they want ME to pay to ship it back!! What a rip! I could see that if it had been months - but just one day's use and dead?? They should be handling this defective product completely themselves.
If they're not willing to live up to their responsibilities - I'm just going to head over to my credit card company, give them the defective product, and get them to give me a complete refund. That's how the system works - you get substandard/defective goods, you get a refund.
Beware Good Guy Electronics -- I'm not pulling punches!

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/24/2014

Rating + 1 Poor Service

It has been over a week now and status show shipped but tracking does not show up anything...

Rating should be ZERO

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Item must be returned complete, with all original contents, and original packaging undamaged. Item must be free from physical or liquid damage.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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