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Seller#: 0UHZRBI9J28L6CD51

Good Guys Electronics Seller Profile 888-211-9379 Email This SellerEmail This Seller  See all products from Good Guys Electronics See all products from Good Guys Electronics

Welcome to Good Guys Electronics; the internet’s number one stop for on-line electronics shopping. We pride ourselves on going above and beyond for our customers. Shop with us and experience a seller who offers the best deals available. We go above and beyond in taking the time to list products carefully with much attention to detail to avoid buyer confusion. We know your purchases are important to you, so shipping is performed with the utmost of care and timeliness. At Good Guys Electronics we take pride in knowing our customers are getting everything they expected, and with over ten years in the Cell Phone and Electronics field, the knowledge to help them make the right purchase for their needs. Have a look at our feedback and compare. You'll see what other shoppers have experienced; a company that knows that you deserve the best for every purchase, big and small! Shop with confidence at Good Guys Electronics, and let us show you what on-line shopping looks like when it's done right

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (25 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 13 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/29/2014

Rating + 5

Excellent experience, Shipped out 2 separate orders in a timely manor. Product was exactly as described and I will not hesitate to do business with again, Thanks

Did you find this review helpful? Yes No

Order Date : 12/19/2014


AD promised "WILL ARRIVE BY CHRISTMAS". THey didn't even ship out until 4 days after order, with projected delivery date of 12/31 !!!!! A WEEK after Christmas. Don't believe their hype! Never buy from them again.

Did you find this review helpful? Yes No

Order Date : 12/7/2014

Rating + 1 Can't complete orders

Ordered two quadcopters for my two boy for Xmas. Opened the package and only 1 inside. Invoice says two shipped. Where is the Other ONE?

Did you find this review helpful? Yes No

Order Date : 10/30/2014

Rating + 1 Defective

Received a defective tablet. Tablet wouldn't even boot to start screen. You get what you pay for.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/27/2014

Rating + 1 Samsung Galaxy Note SGH-I717

Phone would show Android 2.2 not Android 4.0 as shown on Newegg Websites.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/1/2014

Rating + 1 The FRAUD guys

I purchase a BlackBerry Curve 9360 that was advertise as being New/unused & unlocked. Before I made the transaction I called the Good

Guys, to ensure that this product was exactly as advertised.

At first glance, no scratches, protective plastic etc. Missing manuals, accessories repackaged.

The phone belong to a company called "Movistar" (Spain or South America). The phone OS was in Spanish (not original English). In every

phone there is a way to check the lifetime of the device. In Blackberry type the words "BUYR" for (Buyer's Remorse).

typically new phones Data & Voice Usage is both at 0, and "IT Policy" should be DISABLED.

On my device
Data Usage = Exceeded 1048576K
Voice Usage = 8:15:17:52
IT Policy = enabled

This confirm the phone was
1.used for over 8 days
2.The company's IT department placed their restrictions on the device.
3.The Good Guys modified the software and changed outer shell in order to give the appearance of a new phone.

7 out of 7 people found this review helpful. Did you? Yes No

Order Date : 5/28/2014

Rating + 1

Worst Customer Service!! Avoid at all cost!! Made an order and for 2 smartphones the next day after the order I received tracking number but they never gave the package to UPS. After almost 2 weeks trying to talk to the one guy who managed Newegg orders, who was always busy or not available and every time I was promised a call back and never got one. I don't think this is was an smart Idea from new egg to create a market place, if they are not going to maintain a quality control with the sellers. At the end got a cheap excuse that the product was hand to UPS but never scanned, and then that the product was out of stock, while the Newegg website still said it was in stock.

4 out of 4 people found this review helpful. Did you? Yes No

Order Date : 5/18/2014

Rating + 1 They didn't have

said "in stock" when i ordered, then they call and said "sorry we don't have that one" then tried to send me a different style

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 3/26/2014

Rating + 4 Decent sellers.

The item took quite a while to even get processed and shipped. Sometimes that can be the consumers fault, but all of our information was definitely in order. The product was in good shape and I am pleased with the condition. However I noticed the screen was raised a bit and I could see the back LED while I was using the phone last night. Thankfully I bought a warranty.

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 3/7/2014

Rating + 5 very satisfied

fast delivery and phone is excellent
Seller Response:Happy to have served you. Hope we getting your business in the future.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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