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Seller#: 0UHG6RKM7NF2VTCA8

JemJem Seller Profile 949-398-2620 Email This SellerEmail This Seller  See all products from JemJem See all products from JemJem

Thank you for shopping with us! We are commited to provide the best possible shopping experiences for all of our customers! We specialize in refurbished items for Apple, Samsung and many other big brands at affordable price. We only carry high quality items.
We love our customers! We are known for best customer service!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (26 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
46%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 1 Reviews
newegg
4%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 12 Reviews
newegg
46%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Breyer
Order Date : 11/8/2014

Rating + 5 Fun & Fast

I've read other peoples' reviews and I had no problem with them. Received my items 3 days earlier than expected, well packaged, and everything I brought worked as it was suppose to. No problems on my end, and definitely looking forward to keep their business!

Even their customer service was quick and easy.

Big Kudos!
Seller Response:Thank you very much for your positive feedback! We greatly appreciate you taking the time to leave your review. We do our best to make sure we provide the best customer service possible. If you have any questions or concerns about your item, please feel free to contact us by phone at 949-397-2955 or by email at Support@JemJem.com. We are open Monday through Friday from 9am-5pm (pacific time.) Thank you again!

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cnd
Order Date : 10/11/2014

Rating + 4 happy with service

they shipped as advertised had a small problem . they handled quickly no problem cutover service excellent, would use again
Seller Response:Thank you so much for your positive feedback! We are continually trying to improve our quality control to better our customers buying experience. If you do have any questions or concerns about your item, please feel free to contact us back by email at Support@jemjem.com or by phone at 949-397-2955. We are open Monday -Friday 9am to 5pm. (Pacific Time)

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Rawblz
Order Date : 11/1/2014

Rating + 5 Happy Customer

Ordered the iPhone 4. Came in excellent condition. Received it quick. Overall satisfied
Seller Response:Thank you so much for taking the time to leave your feedback. We are very happy that you had a positive experience with us here at JemJem. Please, if you have any additional questions or concerns about your order, contact us here at 949-397-2955 or by email at Support@jemjem.com

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newport coast
Order Date : 10/31/2014

Rating + 5 Great price for great condition

I'm very impressed with how fast the iphone came to my house. I got it in 2 days and condition of iphone is a lot better than expected. I really like how they packaged the phone also. Thank you!
Seller Response:Thank you so much! We really appreciate you taking to time to leave your feedback. If you have any additional questions or concerns with your order, please feel free to contact us here at 949-397-2955 or by email at Support@JemJem.com

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buttons
Order Date : 10/29/2014

Rating + 3 problems

This is my second purchase from this seller shipping is good people friendly with help and return but someone has to check out the phones 2times problem trying to activate someone is not checking out the items properly
Seller Response:We greatly appreciate your feedback. We are continually looking for ways to improve the quality control. If you have not yet been helped with this issue, please feel free to contact us. We will be more than happy to help you.

Customer Support
949-397-2955
Support@jemjem.com


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Mac_Gurl95
Order Date : 9/29/2014

Rating + 1 Horrible Service

I should have read the reviews Jem Jem sent an email with tracking number after I placed my order then on the day of delivery no lap top I contacted new egg then new egg had to contact Jem Jem and all Jem Jem could say is oh I'm sorry I apologize we will send your order out today and you should receive it in 5-7 days after already waiting 5-7 days prior , and when I asked could my order be prioritized since Jem Jem made an error I was told sorry the fastest you can get it is 5-7 days and when I got it had to be cleaned down it was so dirty I thought at least they have refurbished with a new putter shell but no plain ole dirty I will never in my life order from Jem Jem
Seller Response:Dear Customer, we apologize for the experience that you had purchasing your laptop. If you can please contact our customer support team at 949-397-2955, we will do our best to better your experience.

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lo88
Order Date : 9/18/2014

Rating + 5 Fast Shipping!

Fast shipping, I received my order sooner than I expected. Could not be any happier with my order, great job!!
Seller Response:Dear Customer,

Thank you for the positive feedback!
We pride ourselves on getting orders out to our customers as fast as possible.
Let us know if you have any questions or concerns.


Did you find this review helpful? Yes No

RumRasine
Order Date : 9/16/2014

Rating + 5

Received my charger just in time for my business trip! Lightning fast shipping. Thank you!
Seller Response:Dear Customer,

That is great! We are glad we were able to get your item to you before your business trip!
Let us know if you have any questions or concerns in the future.


1 out of 1 people found this review helpful. Did you? Yes No

Maynee
Order Date : 9/10/2014

Rating + 5 Really fast shipping. Perfect fit to my Zeepad.

I ordered a charger for my sister's Zeepad. Not sure at first, but it fits with the Zeepad and charge fast. Fast shipping too.
Seller Response:Dear Customer,

Thank you for your positive feedback!
We pride ourselves on shipping out orders as fast as possible so our customers will have a great online shopping experience.
Let us know if you have any issues or concerns.


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Rawblz
Order Date : 9/10/2014

Rating + 5 Fast Shipping. Great product.

Put my order in around 8am. Recieved tracking before noon same day. Incredibly Fast shipping!! Product was as described. Completely satisfied.
Seller Response:Dear Customer,

Thank you for your feedback!
We try and give our customers the best experience with us.
If you have any questions or concerns in the future please feel free to contact us.

(949) 397-2955
support@jemjem.com


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All orders are protected with 30 days return period and warranty. All refurbished items comes with 30 day warranty for replacement or refund from the time of purchase. In case product is defective after inspection, we issue full refund including shipping. For non defective items are subject to 15% restocking fees and shipping fees not refundable.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction.
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