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Seller#: 0UHG6RKM7NF2VTCA8

JemJem Seller Profile 949-398-2620 Email This SellerEmail This Seller  See all products from JemJem See all products from JemJem

Thank you for shopping with us! We are commited to provide the best possible shopping experiences for all of our customers! We specialize in refurbished items for Apple, Samsung and many other big brands at affordable price. We only carry high quality items.
We love our customers! We are known for best customer service!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (379 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 185 Reviews
Good Rating + 4 47 Reviews
Average Rating + 3 25 Reviews
Poor Rating + 2 22 Reviews
Very Poor Rating + 1 100 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jesus A.
Order Date : 5/16/2016

Rating + 5

These guys are super fast. Was not sure how long my order would send in so i contact them and got an immediate response saying my order was shipped. Two days later my order was there and was in the best condition possible, its like if i got it back when it was new out of the box. I would recommend buying from these guys.

Did you find this review helpful? Yes No

Jose S.
Order Date : 5/16/2016

Rating + 5 Thank you

Got exactly what I ordered within 3 days. Thanks!

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Kierstynn W.
Order Date : 4/21/2016

Rating + 1 Been lied to

Supposedly my tablet that I ordered on 4/21 was shipped out on the 23rd. Well, I should say, it was shipped, just to the wrong address. I am still waiting and according to the tracking on USPS, this seller has re-shipped it to the SAME WRONG ADDRESS so I won't get it for another 2 weeks probably. As nice as the customer service rep is, it doesn't negate how inefficient and horrible the service has been. I would never recommend buying from this seller again and will make certain when I order my brother's tablet next week that I find a far more reliable seller!

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 4/26/2016

Rating + 5 As Advertised! Good Seller!

Item is as advertised or better. Seller ships on time. Did not need to contact.

0 out of 1 people found this review helpful. Did you? Yes No

Raphael D.
Order Date : 3/31/2016

Rating + 1 Jemjem

Please do not purchase any products from these people

1 out of 1 people found this review helpful. Did you? Yes No

Daniel N.
Order Date : 3/1/2016

Rating + 1 SOLD me Stolen Phone!!!!!

No, do not buy from them. I got to store to activate my phone and it is a stolen phone!
Very embarrassing and frustrating, horrible seller, selling stolen goods.
No need to say any more! Except, rating scale does not go low enough, don't even deserve 1 egg.

3 out of 3 people found this review helpful. Did you? Yes No

Laurence M.
Order Date : 2/26/2016

Rating + 5 top notch service

fast, reliable and specific

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/28/2016

Rating + 5 Unlocked refurbish Iphone 5

Best price, fast shipping, best customer service ever, buy with confidence

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/5/2016

Rating + 1

I ordered an iPhone 5S in excellent condition, but the phone I received not only had a defective Home button, it was definitely not in excellent cosmetic condition. I returned it immediately via their RMA process, but it took a month of emails and phone calls to actually get my money refunded.

2 out of 2 people found this review helpful. Did you? Yes No

David M.
Order Date : 12/16/2015

Rating + 1 Stay away from JemJem

They shipped me a 5c when I ordered a 5 and it took two months to get a refund. I had to escalate the problem to Google Trust as NewEgg has an agreement with them. I spent over 3 hours on hold with the vendor and easily 20 emails were sent about this. Even after I returned the item I had to follow up two weeks later to get my refund. Think twice about it...that's all I'm saying

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    All orders are protected with 30 days return period and warranty. All refurbished items comes with 30 day warranty for replacement or refund from the time of purchase. In case product is defective after inspection, we issue full refund including shipping. For non defective items are subject to 15% restocking fees and shipping fees not refundable.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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