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SilverSpeck Seller Profile 718-435-0333EXT162 Email This Seller See all products from SilverSpeck
In 1985 a distinguished Jewelry company was established. Through hard work and focus on customer care the company flourished and is now a prominent force in wholesale jewelry.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Include a copy of your invoice or your order number.
For your sake please return all items via a secure shipping method that can be tracked: UPS, FedEx, or USPS with the Delivery Confirmation option.
Clearly state if you would like a Refund or Exchange for the item.
Return all packages to:
Attn: Returns Department
1529 60th St.
Brooklyn, NY 11219
Please allow 10 days for the shipping and processing of your return. Once your refund has been processed we will notify you be e-mail.
Shipping charges are not refundable.
The refund may not show up on your statement immediately. Please allow yourself one monthly bill cycle to go by before checking for your credit.
If you return part of an order you will only be refunded for the returned item.
Please remember we are available to help you at 1-800-550-4662.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.