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Seller#: 0UH8ISD14XYFEJ1B8

Cellular5Star Seller Profile 718-567-0440 Email This SellerEmail This Seller  See all products from Cellular5Star See all products from Cellular5Star

CELLULAR 5 STAR is committed to providing each customer with the highest standard of customer service. From technical support to easy and fast returns, CELLULAR 5 STAR continuously delivers 100% satisfaction.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (222 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 129 Reviews
Good Rating + 4 23 Reviews
Average Rating + 3 8 Reviews
Poor Rating + 2 8 Reviews
Very Poor Rating + 1 54 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/12/2013

Rating + 1 Slow Shipping, Poor Customer Service

I ordered an S3 Otterbox on December 12. It still hasn't arrived, and USPS tracking indicates only a label has been printed. I have emailed and attempted to call, and received an answer to neither.

Spend the extra $5 and buy your stuff somewhere else - these guys are a joke!

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Order Date : 10/23/2013

Rating + 1

I have yet to receive my items I ordered

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Order Date : 9/8/2013

Rating + 5 Great seller

Quick shipping and great prices, what's not to love?

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Order Date : 8/22/2013

Rating + 1 iPhone automotive charging cable

First one received did not work. Poor rating due to product quality. Still awaiting a replacement to arrive.

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Order Date : 8/22/2013

Rating + 1 I'm not sure what happened.

The tracking number was assigned and the item was never shipped. I had to ask for a refund. The whole thing was very strange, not like my usual Newegg experience at all.

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Order Date : 8/18/2013

Rating + 5 Exemplary

Received quicker than the estimated delivery date. Seamless. Thanks

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Order Date : 8/5/2013


Ordered an Otterbox for an S3 on 5Aug, received an email with a tracking number on 6Aug. The shipping label was printed but my order apparently hasn't even gotten to the post office yet. Oh, yeah, that's another thing, they use USPS. Who uses USPS???? I've called Cellular5Star several times, no one answers. Newegg customer support says they can't do anything about it. In my opinion, when you decide to partner with a company their poor customer support is your poor customer support. I've been a regular Newegg customer since 2004 and mistakenly assumed that any marketplace order would receive the same level of service as a Newegg order.

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Order Date : 7/31/2013

Rating + 1 Buyer beware

Purchased a Ballistic iphone case. The screen is very grainy it was unusable. I emailed the company as their postcard with my order mentioned my satisfaction was their goal requesting a return for refund (per the sales terms). No reply after three emails over a week. Not worth calling and wasting more time with them. I guess I will cut my losses and auction the product on a global auction website (can't mention the website name).

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Order Date : 8/2/2013

Rating + 1 Beware!

Payment was processed immediately after my order. Tracking number was issued but no further movement on my item 8 days after item was supposedly shipped. Contact phone number for company is now disconnected.

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Order Date : 7/14/2013

Rating + 1 Terrible customer service

Sent the item back to the seller after the wrong item was shipped. Two weeks later, I still haven't received a replacement or spoke with anyone about my return.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

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