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Seller#: 0UHOPTYV4UKC3E4D0

Tri Dot Innovation Seller Profile 909-594-4274 Email This SellerEmail This Seller  See all products from Tri Dot Innovation See all products from Tri Dot Innovation

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (47 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 26 Reviews
Good Rating + 4 5 Reviews
Average Rating + 3 5 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 8 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/30/2013

Rating + 1

poor unit

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Order Date : 11/21/2013

Rating + 3 Tri-Dot Innovation, great CS, not such a great product

I recently purchased after-market projector lamps from Tri-Dot Innovation which I ended up having to return due to manufacturing defects. Their customer service department was stellar, making the return process as painless as possible. I'd give Customer Service 5 eggs. But the product was poorly made, and in my opinion should not have been offered for sale in the first place, which is why I'm giving them 3 eggs overall.

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IT in Ohio
Order Date : 9/17/2013

Rating + 1 Terrible Customer Service

Bought a product - didn't work.
Sent it back - got the replacement.
Looked like the same one - still didn't work.
Contacted them AGAIN - will not respond.
Will not purchase from again.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/29/2013

Rating + 5 Fast shipping

Incredibly quick shipping. Received my package 2 days after ordering it.

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Order Date : 6/27/2013

Rating + 5 Nothing but good things to say

This was a very pleasant experience. Great value. Delivered early. Quality product. Happy in all aspects.

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Order Date : 7/1/2013

Rating + 1 Stay Away

They do not ship! I placed an order and paid for 2 day shipping! It has been 8 Days. and can not even get a date when or if it will ship. Newegg will not help. they just say contact the seller but the seller does not answer the phone or have any way to leave a massage!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 4/29/2013

Rating + 5 Great Save

Only one of my 3 items was shipped due to a messup between newegg and the company. When I contacted them they had the other items shipped and over to UPS withing hours. I would definitely use them again. Customer service was fast as ligntening. Thanks for making it all right. I have my bulbs and am good to go.

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Order Date : 4/12/2013

Rating + 4 Good experience - Bad product

A few things i did not appreciate:
- Purchasing an item through newegg and having to deal with another vendor to resolve a problem.
- Buying a product that went bad after 2 hours.

Things that were okay
- Thankfully the vendor was responsive and gave me a refund no questions asked
- Paid for return shipping label (didnt expect that)
- I still have not received my refund but communication surrounding the refund is good and i feel confident i will receive it.

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Order Date : 4/12/2013

Rating + 1 awful lines of color now!

I bought a lamp for my sony tv, it looks worse then before when my old lamp was going out! Pink stripe on top of screen and blue on the bottom. Before I changed it I had a great picture but the tv would shut off after a bit with a pop up that says the lamp was going out. The tv stays on now and no more pop upbut the pink and blue lines are awful! I did have it sent to me in a timely manner though..

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 3/20/2013

Rating + 1 Terrible Customer Service

So, first off, it was my own stupidity for ordering the wrong item. Literally one letter was different in the model, and I'm ashamed that it happened. But, I tried calling Tri Dot not even 12 hours later to cancel the order, and the representative that was on the phone was dumbfounded on why I would want to return an item, and wouldn't cancel the package. I called again, got a different rep, and she told me I couldn't cancel it because it was already shipped. It wasn't even a full day later, the money wasn't taken out of my account, and the package didn't come for another two weeks after that.I finally got around to sending it back to them, after I had to pay for a shipping label, and they are making me pay a 15% re-stocking fee. Again, I realize my own stupidity, but that is honestly terrible customer service, and I would never recommend Tri Dot Innovation to anyone I know because of this

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer a 30 day satisfaction replacement or refund guarantee.
RMA instructions
    Please contact us to obtain a RMA number. Any items return without a RMA number will not be accepted.
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