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antonline.com Seller Profile 877-293-9797 Email This Seller See all products from antonline.com
ANTOnline.com is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Potentially Defective Products
All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information.
Please note that 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".
The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: personal care products, TVs and monitors,computer products, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Unused software may be returned, if unopened, with some exceptions. Defective software, games, CDs and DVDs may be returned for the same title only. Software programs, consumables and media are not returnable to Antonline.com under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit). Returned products are subject to shipping and restocking charges, or refund rejection as listed below.
RMA Fee Schedule for Returned Items
Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.
Products returned Used, Opened in close to perfect condition or with all packaging and item materials and manuals that can be resold as open box are subject to a 25% restock fee + shipping costs.
Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.
ANT Custom Built Server and PC Warranty
The warranty term for ANT custom built servers and PCs is 1 year from purchase, and is specifically listed for each product. Additional extended warranties are available for all servers.
ANT Custom Built Servers are shipped with a "Void if removed" sticker on the chassis. Breaking or otherwise tampering with this quality seal will render wholly null and void Antonline.com's warranty of this unit and any right you may have to warranty service.
All warranty services must be approved by Atlanta Network Technologies Customer Relations at email@example.com prior to servicing.
Before returning any products for warranty service, please contact ANT Customer Service Department for a Warranty Service Authorization.
In order to expedite warranty service, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, and reason for service.
In order to be eligible for warranty service, items must be 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete and returned in original packaging.
Customer is responsible for shipping charges to Atlanta Network Technologies' distribution center for all products being shipped for warranty service. Repaired products will be shipped by Atlanta Network Technologies to Customer, at Atlanta Network Technologies' expense, using Ground shipping.
Customer is responsible for all risk of loss and damage to products being shipped for warranty service. Please fully insure return shipment in case of loss or damag
(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect (not matching the order placed online) or defective upon return inspection.
Please note that ANTONLINE.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product. For items which we offer free shipping our standard shipping charges will be deducted from any refund or credit.