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Seller#: 0UHIQWIKTWJSN478D

DataVision Seller Profile 888-888-2087 Email This SellerEmail This Seller  See all products from DataVision See all products from DataVision

Relocating after 21 years at 5th Avenue and East 39th Street, DataVision’s new flagship store is located at 50 West 23rd Street between Fifth and Sixth Avenues in the heart of a heavily trafficked neighborhood that is home to the city’s largest concentration of tech companies, as well as an ever-growing list of popular tourist and shopping attractions including Madison Square Park, Mario Batali's Eataly, and the upcoming flagship Lego store at 200 Fifth Avenue.

The new DataVision location will offer a state-of-the-art shopping experience with touch screens allowing customers to browse and purchase more than 150,000 products. Other highlights of the store include:

o New York City’s largest selection of Apple hardware and accessories
o A Samsung GALAXY showroom
o The city's largest headphone listening station featuring brand names such as Beats by Dre, House of Marley, and Sennheiser
o The country's first Intel 2-in-1 Zone, where customers can explore 2-1 tablets and ultra-books.
o A Sonos wireless home experience center
o A complimentary phone-charging station by Griffin where customers can recharge while shopping
o Ooma calling station where customers can call anywhere in the world for free
o Over 100 notebooks, 36 TVs, and 60 tablets on display for customers for customers to test drive
o Products from other top brands including Dyson, HP, Lenovo, Asus, and Acer.

Living up to it reputation for unparalleled customer service that has been recognized by New York Magazine’s Best of New York and Zagat’s, DataVision will also offer same day service on most computer repairs and upgrades, as well as in-home and in-office installation and repairs.

DataVision is an authorized retailer for most major brands, including Apple, Sony, Samsung, Acer, Sonos, Olympus, Beats By Dre, Sennheiser, Marley, Skullcandy, and Ooma.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 2 Reviews
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100%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Adam
Order Date : 10/21/2014

Rating + 1 Macbook Pro

i ordered 2 macbook pro's, website said they were both in stock, i waited almost a week with no email of it being shipped, so i sent an email, got no reply, few days later got a tracking #, sent me the wrong #. so i sent another email, no reply, so i called, they sent 1 macbook and the other was on backorder, and i would receive an email with tracking # when it ships, never happened. so i called another week later and it was sent out, said it was express shipping but took a week on shipping truck to get here. waited 3 weeks to get my complete order, with no response to all the emails i sent them, had to call them every week to just get any sort of info on my order. newegg is a good company but will NEVER ORDER FROM DATAVISION AGAIN. WORST CUSTOMER EXPERIENCE IN HISTORY

1 out of 1 people found this review helpful. Did you? Yes No

Locutus of the Borg
Order Date : 8/18/2014

Rating + 1 Poor Customer Service

I had ordered some items from this vendor and I received quite the negative experience. I had ordered a product with 2 day shipping from them on early Monday not knowing they were a marketplace vendor since Newegg does a good job of discretely displaying that. They didn't process the order till Tuesday and then sent it ground to me which was then delivered Friday.

I also called Data Vision and spoke with one of their representatives who was quite unfriendly on the phone and forgot about my issue forcing me to call back.

They apologized and refunded me the shipping cost, however I needed the items by Thursday the absolute latest.

2 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products sold by DataVision contain a warranty directly from the manufacturer. Requests for returns for exchange or credit must be made within 30 days of receipt.
    Packages will not be accepted without this RMA number and will be returned to you via the designated carrier.

    Please mail back insured with a traceable method, and do not write ANYTHING on the mfg box..

    Below is a breakdown of policies and returnable items:.
    Defective within 30 days + Replacement = NO RESTOCK FEE.
    Defective within 30 days + Refund = 15% restock fee, we are happy to send another unit.
    No longer want within 30 days + Refund = 15% restock fee.
    No longer want within 30 days + Replacement = No restock fee if SEALED NEW in box.
    Damaged / Lost in shipping + Repair /Replace = No restock fee.
    Sent wrong item (seller fault) + Refund /Replace = NO restock fee, buyer pay NO shipping back to us.
    No returns for items beyond 30 days of the day buyer receives item.
    All returned merchandise will be accepted if all packing materials, including manuals, box, and warranty cards are enclosed. Returned merchandise for refunds are subject to a minimum 15% restocking fee..
    *If order is returned to us due to an insufficient address, or customer is not home for a signature, the order will be refunded less the shipping costs incurred

    The following items are ONLY returnable IF and ONLY if they are sealed in box, never opened, and not powered on.
    -Software
    -Media
    -Personal Care Items
    -Memory Cards

    -Television purchases are special orders and can only be cancelled prior to shipment of the TV. Customers can not cancel a TV order that is in route. There are no returns for tv's 32" and larger.
    -DO NOT SIGN the delivery manifest until you have inspected the TV.
    -If the merchandise is damaged, please note the manifest, and call immediately.
    If there is concealed damage, it must be reported within 48 hours of receipt. Reports outside this window are uninsurable.
    -If you are refusing the delivery of the TV and it is undamaged, you are responsible for the shipping, handling, and insurance charges on the round trip
    Defective TV's larger thann 20" are repaired directly by the mfg. We can not return them. They are fully covered by the mfg and service is completed in the home.
Software - PC Games Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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