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Novatek Seller Profile 909-548-7738 Email This Seller See all products from Novatek
Novatek is dedicated to providing the best products, and the best possible customer service and customer support at all times!! We provide customer service through email via support.Novatekusa @ Live we are here to help you mon - friday from 9am until 5pm.
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Standard Return Policy
1. CUSTOMER WILL GET A RMA# BY FILLING OUT SYBA RMA REQUESTED FORM .
2. REPLACEMENT WILL BE SHIPPED OUT WITHIN 14 DAYS AFTER WE HAVE RECEIVED THE RETURNS. ONLY REPLACEMENT , NO CREDITS.
3. IF THE REPLACED ITEMS ARE OUT OF STOCK OR DISCONTINUED, WE ONLY DO EXCHANGE OTHER SAME VALUE ITEM AS REPLACEMENT . NO CREDITS , NO REFUNDS.
4. IF CUSTOMER WOULD LIKE TO RETURN NEW/UNOPENED ITEMS , WE WILL CHARGE 15% RESTOCKING FEE AND OLY CREDIT MEMOS WILL BE ISSUED. NO REFUND .
5. CUSTOMER WILL PAY THE SHIPING FOR RETURN ITEMS .
Thank you for the inquiry. Here is the RMA# for the return: R******-*.
Please follow the instructions below to return the product for RMA.
1. Please return all the original equipment, manuals, cables and packaging if applicable.
2. Pack all the items with RMA form in a box and identify your RMA number on the box.
Note: Without the RMA number, your package will be returned or delayed for process.
3. Send it to:
SYBA Multimedia, Inc.
15870 El Prado Road, Unit #A
Chino, CA 91708, USA
Please feel free to contact us for any questions or inquiries you may have.
We appreciate your business.
SYBA Multimedia, Inc.
15870 El Prado Road, Unit A,
Chino, CA 91708
Phone No: (909) 548-7738
Fax No: (909) 548-7769