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Seller#: 0UH8ISD1RZ5W3E4C1

Nutrend.com Seller Profile 855-711-3068 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Nutrend.com See all products from Nutrend.com

Welcome to Nutrend, a fast growing online retailer specialized in automotive, motorcycle, ATV and RV products.

We are committed to providing top quality parts from trusted name brands with an affordable price. Our specialty and OE replacement products are designed to provide comfort, style, performance, protection and safety. They are simply all you need for your loved vehicle.

At Nutrend, we believe that great customer service is as important as high quality product. Our service associates are available from 8:00am-5:00pm (PST Time) to assist you with any questions and concerns. Nutrend is also pleased to hear from customers and welcomes your comments regarding our products and services.


Why Shop With Us

Trusted Secure Shopping
Competitive price
Top Quality Name Brands
Highest Customer Satisfaction
Friendly Service Associates
Convenient Returns

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (103 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 61 Reviews
newegg
59%
Good Rating + 4 20 Reviews
newegg
19%
Average Rating + 3 8 Reviews
newegg
8%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 11 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/13/2014

Rating + 5 AWESOME

Very Satisfied!!!!!!

Did you find this review helpful? Yes No

N/A
Order Date : 1/17/2014

Rating + 1 Never Received Item

I would be able to rate appropriately if I had received the items I ordered and paid for. I tracked my order and the UPS tracking site states the order was delievered however it was not delivered to my address. I contacted the company and they told me to contact UPS. What type of customer service is that? I asked for a refund, so that I may take my business elsewhere and no response. I will never do business with them again.

1 out of 1 people found this review helpful. Did you? Yes No

Novoski
Order Date : 1/11/2014

Rating + 5 91 Chevy Pickup LED Taillights

Product as described and shipped Fast. Best Price on the internet. Thanks

Did you find this review helpful? Yes No

panther223
Order Date : 11/26/2013

Rating + 5 Awsome!

Fast shipping, very nice Item, Good packaging, Friendly customer service, will buy from again.

Did you find this review helpful? Yes No

Bob
Order Date : 10/18/2013

Rating + 4 Works

Simple to order, fast to ship. Would order from this supplier again.

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N/A
Order Date : 7/15/2013

Rating + 1 Sold as new - obviously a return/open box

No indication on the listing that this was a return or open box. Missing installation hardware, clearly retaped. Was shipped in the retail box, no other packaging.

Would not buy from again if listed as new.

0 out of 1 people found this review helpful. Did you? Yes No

Bob
Order Date : 6/30/2013

Rating + 3 Car audio

Car audio did pretty good on shipping and customer service but when I first got my product it appeared as if some else had already tried installing them into their car because there was scratches all around the screw holes.

1 out of 1 people found this review helpful. Did you? Yes No

lkush
Order Date : 6/27/2013

Rating + 5 excellent delivery

I regret to say, the packaged came without any instructions.
I've installed one hub and ran outside and.... lost somewhere the item. Then I figure out that the metal rings supplied are for attaching to the hub and installed again. Now it is firmly stay there. But I've lost a good hub...thanks

Did you find this review helpful? Yes No

1blink
Order Date : 1/10/2013

Rating + 1 Never again

Terrible communication. Impossible to contact. Ridiculous return policy. Incomplete item descriptions. This is absolutely NOT why I shop at new egg. I am not buying from another marketplace member again. If not fulfilled directly by newegg, I would strongly reconsider the purchase.

5 out of 5 people found this review helpful. Did you? Yes No

Eric
Order Date : 10/25/2012

Rating + 1 Autocare is run by Thieves that works the System

I ordered a set of speakers from Autocare. They shipped me the wrong speakers. I asked from an RMA. They told me to send them a picture of the product that was shipped. I did that. Since then Autocare has refused to respond to me. I was trying to work with Autocare during the return period but now that the 30 day return window has expired all I get is a brick wall. NewEgg similarly refuses to respond or help.

The only way to solve the problem was to take the issue up with Amex and have the credit card company reverse the charges.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Nutrend will do everything possible to ensure the customer's satisfaction.

    1. All returns require an RGA (Return Good Authorization) number strictly authorized by Nutrend Automotive Inc. only.
    i. All RGA# must be clearly displayed on the package for return inspection.
    ii. Goods without an authorized RGA# will be declined and customer will be responsible for shipping back the package to original sender or scrapped after 30 days of notice.
    2. All returns must be notified to Nutrend Automotive within 30 days of receipt. Nutrend will not be responsible for any returns over 30 days of receipt.
    i. A missing/damage claim must be filed within 15 days after the delivery date.
    ii. All authorized returns have to be returned to the warehouse within 30 days or the RGA will be voided.
    3. Exchanges are NOT acceptable at current time. We only provide refund or replacement with identical items.
    4. Any non-defective returns will be subject to a 20% restocking fee.
    5. Please note that original shipping fee is non-refundable.
    i. Customer will be responsible for the return shipping fee unless it occurs to be manufacture defect or damage.
    6. All items have to be returned in its original package as in resalable condition.
    i. Any physical damage by any party other than Nutrend Automotive will violate the conditions of the warranty and returns might be rejected depending on the damaged/used/unsalable condition.
    7. Any product after 30 days of purchase will not be responsible by Nutrend and RGA will not be authorized for overage products.
    8. The opened fluid/liquid products are non-refundable once purchased and delivered.
    9. Nutrend Automotive have the right to refuse any non-reasonable returns without notice to the customer in advance.

    LTL Disclaimer:
    If you order bulk item(s) shipped via LTL, please kindly note that consignees must inspect all packages immediately in the presence of the delivery person. Please Do not sign delivery receipt until all items have been inspected. In the unlikely event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. For any questions, please feel free to contact us.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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