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Damaged during delivery
This review is from: 21.6 cu. ft. French Door Refrigerator with 5 Spill Proof Shelves, 2 Humidity Controlled Crispers, Ice Maker, LED Lighting, Energy Star Rated and Internal Digital Display: White
Pros: Nothing as of this review but I am writing while on hold with customer service...They at least ddidn't keep me on hold for long and gave me a take it or leave it $100bucks if you call that positive read below.
Cons: Delivered damaged with a 12in diameter dent in the freezer door in the middle of a work day. Delivery guy didn't even take it off the truck. I called customer support and they issued a replacement with a 100 discount. Problem with all this, I had people waiting to install and remove other other broken fridge. I have a new born with no way to refridgerate the milk and no way to keep food cold. I am now stuck with a cooler outside as my source of refridgeration for the next 5 business days, this is on top of the 10 days I've already been waiting from the original purchase date. I seriously wish I would have just gone with the tried and true appliance store, but eh this is the price u pay for loyalty I guess. What a mess.
Other Thoughts: I guess my father, wife and I's time and inconvenience is worth $100 bucks. We spent a total of 3hours of our work day dealing with this, if you do the math it works out to compensation for our time of $10/hr for each of us. Not to mention the time that will be needed again for the replacement delivery. What a horrible experience, thanks for the take it or leave it approach Newegg
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