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For Nortel Meridian users, communicating with crystal clarity couldn't be easier. Just connect a SoundStation2 Direct Connect for Nortel directly into a Meridian PBX digital wall jack. You don't need an analog port, analog adapter, or complicated connections to take advantage of natural two-way conversations with Polycom's breakthrough Acoustic Clarity Technology. Polycom's SoundStation2 product line has redefined the standard for business-quality voice conferencing. With industry-leading full duplex for natural, simultaneous two-way conversation, the SoundStation2 Direct Connect will exceed your expectations in medium to small conference rooms. Delivering remarkable voice quality equal to the original SoundStation Premier 500D/550D and a 50% increase in microphone sensitivity over the award-winning SoundStation, users can speak in a normal voice and be heard clearly up to ten feet away - making every call a more productive call. SoundStation2 Direct Connect provides users with advanced features, including a large backlit display that offers easily visible call information and telephone functions. Smart technology, such as Dynamic Noise Reduction (DNR), provides maximum microphone sensitivity, while reducing distracting room and background noise. And the SoundStation2 Direct Connect offers 360-degree microphone coverage with intelligent mixing - so only the microphone closest to the speaker is on for crystal clear conferencing. Plus, the SoundStation2 Direct Connect provides direct access to your Meridian PBX conferencing feature, allowing quick and easy connections of up to six locations in a single conference call without using a conference bridging service.
Will not use again
This review is from: Polycom SoundStation2 Direct Connect for Nortel
Cons: Poor customer service.
Other Thoughts: Ordered Polycom SoundStation2 Direct Connect for Nortel telephone system. Shipment arrived and went to install. Had problems installing so called Polycom technical support. After some time with Polycom, it was determined that the unit apparently was not compatible with a Nortel BCM400 system (which was not immediately apparent o the tech support representative). Requested RMA from Surviellant to return unit. After requesting RMA, received an email asking if the box had been opened. Replied that it had been. Was informed by second email that if I could make it look factory sealed as if it had never been opened, they would take it back, but otherwise, they would not. They stated in their email "It is advertised in our return policy on Newegg that the product must be in the condition of brand new and factory sealed to be allowed for return or it will be denied. We do state the manufacturer part number so the product can be researched by the customer to makes absolutely 110% sure it will work for the application." Responded back that a CD had been opened and there was no way I could make it "factory sealed" condition. In reply, stated I would not purchase from Surviellant again. Later in day, received telephone call from a manager about my email. Manager kept saying he wanted to be helpful, but would not offer to accept return. Less than satisfactory customer service in my opinion and I will never use Surviellant again. If you order from this company, BEWARE and DO NOT OPEN any package unless you are absolutely sure the item will work. In my case, there was no way to know since obviously the manufacturer even had difficulty determining it wouldn't work with our system.
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