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Will not use again
Cons: Poor customer service.
Other Thoughts: Ordered Polycom SoundStation2 Direct Connect for Nortel telephone system. Shipment arrived and went to install. Had problems installing so called Polycom technical support. After some time with Polycom, it was determined that the unit apparently was not compatible with a Nortel BCM400 system (which was not immediately apparent o the tech support representative). Requested RMA from Surviellant to return unit. After requesting RMA, received an email asking if the box had been opened. Replied that it had been. Was informed by second email that if I could make it look factory sealed as if it had never been opened, they would take it back, but otherwise, they would not. They stated in their email "It is advertised in our return policy on Newegg that the product must be in the condition of brand new and factory sealed to be allowed for return or it will be denied. We do state the manufacturer part number so the product can be researched by the customer to makes absolutely 110% sure it will work for the application." Responded back that a CD had been opened and there was no way I could make it "factory sealed" condition. In reply, stated I would not purchase from Surviellant again. Later in day, received telephone call from a manager about my email. Manager kept saying he wanted to be helpful, but would not offer to accept return. Less than satisfactory customer service in my opinion and I will never use Surviellant again. If you order from this company, BEWARE and DO NOT OPEN any package unless you are absolutely sure the item will work. In my case, there was no way to know since obviously the manufacturer even had difficulty determining it wouldn't work with our system.
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