Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.
Rating: 2/5Dell 5130 CDN color laser printer is not for the faint of heart,
This review is from: Dell 5130cdn Workgroup Up to 47 ppm letter 1200 x 1200 dpi Color Print Quality Color Laser Printer
Pros: Super fast, great color WHEN NEW. Great accessories and scalability.
Cons: Support is poor, off shore, limited by non-native language differences, poor audio quality and general lack of expertise. Other than that not bad. Supplies are UNBELIEVEABLY EXPENSIVE.
Other Thoughts: I've owned a LOT of Dell 5000 series printers in the last 8 years. Not because they were great products, but because they failed. Like others here, I've had most die very premature deaths. NOT ONE LASTED MORE THAN 50,000 impressions. All have been replaced after multiple marathon sessions with Tech Support. What a misnomer... They are like a bunch of kids, all working off the same troubleshooting flow chart, saying "Try this, TRY THAT".
My most current odyssey is with the 5130CDN. I have already had 4 5130cdn's in 3 years, and am fighting with them to replace this one, just a one week old refurb with 217,000 impressions prior to me getting it. It's WORSE than the one it replaced that had 47,000 total impressions. This may be a great text printer, but after 40,000 impressions the graphics are terrible, regardless of what "consumables" they had me replace, and I replaced all at least once. I've spent 12 man hours over the last 10 days trying trouble shoot the problems, wasted about 3500 pages of paper and toner for same. They are refusing to replace the printer head with a new one, because I "haven't spent enough time trying to isolate the problem".
I tried reaching their Customer Care management, but unless it happens by accident, it doesn't happen at all. Two nights ago I spent 90 minutes over 3 separate calls, getting disconnected twice, and the best I got was a 2nd tier Tech who listened to my tale of woe, and agreed they should replace it new again. He recommended this, and minutes ago, it was rejected. While re-explaining this to the "personally assigned tech that called me, was put on hold for "just 3 minutes" that lasted 27 minutes. When he returned, I could hear him, he couldn't hear me. I've waited 30 minutes for a call back, and the read response to an email that said "call me back".
As an update, 2 days after this I didn't get a call back, but I did get an email from Tech Support supervisor denying my request for a new, not 217,408 copy replacement, saying:
"We would prefer sending a technician to further investigate what's going on there as it may not be the printer having the problem but might be either the toners or the power source that's causing the printer to have the same problem. In regards to this, we would need the serial numbers of all the toner cartridges you are using right now for us to send out a technician. They are 20 characters found in the cartridges themselves".
Is he kidding? This is after 12 hours of calls to tech and trouble shooting over the last 2 weeks. Plus they sent a tech out in May, who found nothing. They are in denial, since they sent me a "refurbished" printer, it must be perfect, it has to be something else. I did receive another refurbished printer from them before. It was a 5110cn, and it was DEAD on arrival. After 1 1/2 hours on the phone with a 2nd level tech, he determined it wouldn't even boot up. And another one was sent out.
Looks like I'll be in small claims court pretty soon.
Did you find this review helpful?
Thanks for the valuable feedback you provided!
Through the Newegg EggXpert Review Program, Newegg invites its best reviewers, known as EggXperts, to post opinions about new and pre-release products to help their fellow customers make informed buying decisions.Click here for more details.
Newegg’s gift-wrap service is the ideal solution for making your gift special!
Select your item as a gift, then add your message. Your gift will also be discreet with no prices being included on the packing slip.