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Western Digital > 
Item#: 9SIA0AJ1157406

WD My Net N900 HD Dual-Band Router - 7x Ports, 450 + 450 Mbps, 2x USB Ports, Dual-Band, 2.4/5 GHz, FasTrack Plus WDBWVK0000NSL-HESN

  • Accelerated, seamless HD streaming with instant traffic prioritization
  • FasTrack Plus for best HD entertainment
  • Up to 450 + 450 Mbps Wi-Fi speed
  • 7 Gigabit ports, 2 USB ports
  • Pin It
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Learn more about the Western Digital WDBWVK0000NSL-HESN

Model

Brand
WD
Model
WDBWVK0000NSL-HESN

Spec

Standards
IEEE 802.11a/b/g/n, IEEE 802.3/3u/3ab
WPA/WPA2
WPA2
Ports
1 x 10/100/1000M WAN; 7 x 10/100/1000M LAN
Wireless Data Rates
Up to 450+450Mbps
Frequency Band
2.4GHz/5GHz
Antenna
Internal Antenna
Interface
2 x USB 2.0
Wireless Adapter included
No
System Requirements
CD setup for PC: Windows 7, Windows Vista, Windows XP (SP3)

Mac OS X 10.6.8 or higher

Web setup for Mac: Safari 2 or higher and type in //wdrouter or 192.168.1.1

Supported browsers for setup and advanced settings:
Internet Explorer 7, Safari 2, Firefox 2, Google Chrome 7 or higher.
Type in //wdrouter or 192.168.1.1
Dimensions
9.3" x 6.1" x 1.2"
Weight
1.05 lbs.
Temperature
5°C to 35°C (41°F to 95°F)

Features

Features
FasTrack Plus technology

Range-amplifying technology

7 Gigabit Ethernet ports

2 USB ports

My Net software includes parental controls, Internet security, guest access, and network diagnostics

Advanced QoS (WMM)

IPv6, WPS, DLNA, UPnP, Wi-Fi certified

Smooth, accelerated streaming of HD movies, shows, games and more

Instant recognition and auto-prioritization of all your HD entertainment

Streaming multiple HD streams all at the same time with HD-capable Wi-Fi

Upgrading to fast dual-band speeds and reducing interference

Multi-media households with multiple connected devices

Larger, multi-floor homes with superior range

Expanding your wired network at 10/100/1000 Gigabit speeds

Connecting to your home network in just a few quick steps

Setting parental controls and Internet security to keep your family and network safe

Providing guest access to your home Wi-Fi network

Connecting external storage, shared printers or scanners and other USB devices.

Packaging

Package Contents
HD dual-band router
Setup and resource CD
Ethernet cable
AC Adapter
Quick Install Guide

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the Western Digital WDBWVK0000NSL-HESN

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  • Brian B.
  • 3/17/2014 4:41:08 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggs50/50 reliability

Pros: I waited a year to write this review.

+1 - Fast, state of the art when it came out. Easy GUI.

Now see Cons

Cons: I waited a while to write this review.

On Firmware 1.07.16 ( Fri 12 Apr 2013) which is year old but still the latest firmware. I have had FastTrak QOS disabled for some time now in hopes it would fix issues. It hasn't.

Upon receiving the N900 router, I was excited as it seemed pretty state of the art. I bought it as a replacement for a TrendNet that had died after 3 years. Within 2 weeks, I started noticing some issues with this router.

Before I begin, I used inSSIDer (great tool) to analyze local Wireless networks to make sure I was on a clean channel when I received this router. There is only one other network from a nearby house (I'm in my own house, not an apartment). Once in a while, the WiFi network would drop - external tools and graphs showed drop in packets from my bedroom. Upon restarting the router, the signal would be back to normal.

Everything I've read indicates it overheats.

One thing I've also noticed is that the router's web services sometimes dies but the router remains functional. For example, tonight http://192.168.1.1 would not load when I was physically connected (cat 5e cable) via my desktop. I restarted my router and can now access the web service. Very frustrating.

Other Thoughts: I'm staying away from WD routers until they get their act together.

Manufacturer Response:

Hello Rasp, we apologize for the continued inconvenience you have experienced with your device. You may want to reset the device back to factory default, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit.

We would appreciate the opportunity to assist you on any problems you may have, resulting in a positive resolution to your issue. Please contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Did you find this review helpful? Yes No

  • Shane J.
  • 3/3/2014 10:53:54 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsNot Worth It

Pros: Fast - When it works.
Easy to Setup

Cons: Unreliable - Drops internet connection.

Other Thoughts: Having super good luck with WD Drives in the past, I jumped at the opportunity to try out their router offering. Unfortunately, after about two months of owning the router, it began randomly dropping internet connection every couple days, worsening as time went on. I sent in for a warranty through WD, which was frustrating since I had to do on my phone since the router was useless. Got the replacement router, which worked well for about two weeks, but now has done the same thing as the original, but in a way shorter timeframe. Super disappointed, time to try a Netgear!

Manufacturer Response:

Hello Customer, we apologize for the continued inconvenience you have experienced with your device. As a troubleshooting step we recommend disabling the FasTrack feature, and also to ensure that you are getting a more stable connection you can try using a static IP for your WAN/ISP configuration. Please use the following link for more information.
Disable FasTrak QoS page 47 of the manual
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705072.pdf#page=51

We would appreciate the opportunity to assist you on any problems you may have, resulting in a positive resolution to your issue. Please contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking

Did you find this review helpful? Yes No

  • Doug S.
  • 2/16/2014 8:03:48 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsIt's great on paper

Pros: 1. 7 Gigabit Ports
2. dual band wireless
3. has built in fan

Cons: 1. built in fan does not work
2. unit overheats
3. no DD-WRT

Other Thoughts: I wanted to love this router but it's got issues it's been the worst router I have ever had but it is fixable!

This comes with a built in fan which most routers don't have but it never comes on and the unit overheats!

Here's what I did to mine:

1. I rewired the fan to the back of the power plug so that it runs!

2. I drilled holes in the cover above where the fan sits

3. I added thick feet on the bottom to give the fan more air circulation room to help aid in exhausting hot air out the bottom vents.

Now I have an awesome router!!!

1 out of 1 people found this review helpful. Did you? Yes No

  • Carl D.
  • 2/14/2014 12:06:55 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsBig Disappointment

Pros: Easy setup, Nice options. One of the fastest routers I have owned.

Cons: Over-heats and fails when an external drive is added to it. Needs to be reset periodically to maintain fast internet speeds. Mine totally failed in only 5 months of use.
Doesn't work with WD drives (Go figure, it's a WD unit)

Other Thoughts: BIOS is up to date, Unit is placed in a cool spot (since it runs hot) and being in the coldest room it still failed (65 degree average). The ext drives tried were WD's which overheated the unit and caused it to fail within an hour. (Tried them on the first day of use) So I used it without them since it gave good net speeds, until now. The first 3 months the Wi-Fi was without problems but then began having a hard time to connect to my servers to stream videos.

Manufacturer Response:

Dear Valiant, we apologize for the inconvenience as this is not the intended experience for this product. We understand your situation and will gladly replace your in-warranty device, as we stand by our products and their associated warranties, and it is unfortunate that you are experiencing problems with your Router.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

You may also contact us for further assistance at: 1 (855) 842-5370, or at:
http://support.wdc.com/contact/contact.asp?lang=en&ct=networking

Did you find this review helpful? Yes No

  • Corbin H.
  • 2/11/2014 1:50:20 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

1 out of 5 eggsWould be great if it worked

Pros: Great features: dual band N, 5 GHz, 2 USB ports for hard drives, 7 (7!!!) gigabit ports

Cons: The router is too unstable and unreliably for the great features to ever be usable. The wired connections work great, but the wireless is absolutely worthless. Once or more a day, the router requires a restart due to stalled wifi connections.

In a 600 square feet apartment with 4 wireless devices and relatively few nearby competing devices, this should not be a problem.

I believe there to be a memory leak or processes not dying out. After a bit of wireless use, the router no longer functions. The connection is there, just no data will pass through.

Also, no idea if it's a problem with the phones or with the router, but both my iPhone 5S and a Galaxy S3 always have trouble with the router, even when my laptop is connecting fine. Somehow, considering it's two extremely widely used phones from two different companies, I imagine it's the router's fault.

Other Thoughts: If you get a (very) good deal, and you're looking for a wired-only router, this might be worth it for the high number of ports and USB slots. Otherwise, avoid it at all costs. It's been nothing but a $100 brick of disappointment and frustration.

Manufacturer Response:

Dear User, we apologize for any inconvenience this may have caused you. As a troubleshooting step, please try to setup a static IP for your devices on the LAN and Router's WAN settings. This will potentially help to establish a more stable connection. We also recommend ensuring that your router is up to date with the latest firmware. Assistance in how to update your routers firmware can be viewed on page 66 of the user manual provided by the following link.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705072.pdf#page=70

If you have already done so and are still experiencing these issues, in the interest of troubleshooting, you may want to reset the device back to factory defaults, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit.
We would like the opportunity to assist you on this case and answer any questions you may. Please contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking

1 out of 1 people found this review helpful. Did you? Yes No

  • Matthew A.
  • 2/7/2014 2:57:29 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsgreat

Pros: I've had this router for 6 months now and so far no problem. The wireless range is great. I have no problem picking up signal in the bbq area behind my house. It's great! Even having 3 desktops, 1 netbook, 1 blu-ray player and 2 iPhones going, it holds up great.

Cons: none

1 out of 1 people found this review helpful. Did you? Yes No

  • Darin B.
  • 1/27/2014 7:01:24 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsTerrible Product

Pros: Speed is great when working. But internet drops continually all the time.

Cons: Internet drops out all the time. Sent one back and they replaced it with another that did the exact same thing. And yes I did reset to factory specs and installed latest firmware. Tech support was no help at all.

Other Thoughts: After I had one replaced I purchased a different brand router, I needed one right away for our small business and could not wait on the replacement to come in. I assumed the replacement would be fine and did not open it for about one year. When I did try to install it I had all the same problems as the first one. I called WD and asked to have it replaced but they refused since I had it about a year before opening it. WD knows about the problems with this router and apparently refuses to fix the problem or offer an alternative. This has definitely changed my view of Western Digital in a very negative way. I will not purchase another WD product if I can avoid it and I had been a very loyal WD customer up until this point.

Manufacturer Response:

Hello Darin, we appreciate your feedback and apologize for any inconvenience you may have experienced with your device, as this is not the typical or intended experience with the product and provided support. As a troubleshooting step, please try using a static IP for the WAN settings.
If you feel at any time that our support team can be of further assistance in providing you with a positive resolution to your technical concerns, please do not hesitate to contact us directly at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking.
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members and make this right for you.

Did you find this review helpful? Yes No

  • claude h.
  • 1/20/2014 7:16:31 AM
  • Tech Level: Somewhat Low
  • Ownership: 1 day to 1 week
  • Verified Owner

2 out of 5 eggsnot very good

Pros: the wi-fi interupt always i have a ip camera and lost the signal always. i update firware first time when open.

Cons: the router is defect the fan don't turn i call to WD and the guy your waranty is expirer ?? i receive the router and the same days i call and my waranty is expirer i don't understand.

Other Thoughts: so i'am very disapoint for this product the only think is very good is 7 ports and very easy to config the range of wi-fi is very good to.

Manufacturer Response:

Hi maddog, we apologize for the poor customer experience you received, please note that this is not the world class customer service we strive to provide. If you have already updated the firmware and are still experiencing these issues, in the interest of troubleshooting, you may want to reset the device back to factory default, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit. If possible you may also try to setup a static IP for all of your connected devices, to ensure a more stable connection. Please note the warranty began on the date the product was manufactured, we can update your warranty to reflect your date of purchase via email or phone.

Please allow us the opportunity to correct this issue for you, resulting in a positive resolution to your issue. Please contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Did you find this review helpful? Yes No

  • Thomas A.
  • 1/10/2014 8:59:26 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsExcellent

Pros: Everything about this router is excellent, the range covers my house perfectly, the wireless and wired connections are fast and stable, and the DLNA streaming works flawlessly.

I bought this router on sale for $37.95 which is a steal, but even at full price this router would be worth it.

Cons: None that I have found so far

Other Thoughts: I wish the USB port for the hard drive was USB 3 but it doesn't seem to effect 1080p streaming in the slightest.

I can not recommend this router enough especially if it is on sale!

Did you find this review helpful? Yes No

  • Ayhan R.
  • 1/7/2014 4:31:47 PM
  • Tech Level: High
  • Ownership: less than 1 day

1 out of 5 eggsUsed instead open box

Pros: so far unknown

Cons: Very disappointment, this is my first and will be last open box ever, there is big deferent between open box and used items, from looking to the open I got used for awhile, scratches all over the router.

Other Thoughts: do not buy open box, and they should call it used items

Manufacturer Response:

Hello Adams, we apologize for any inconvenience this may have caused you. It is unfortunate that you received a damaged or blemished product. We recommend that you contact New Egg directly in order to find the best possible solution. If you are not satisfied, we would appreciate the opportunity to assist you further, resulting in a positive resolution. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Did you find this review helpful? Yes No

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Item#: 9SIA0AJ1157406
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