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Item#: 9SIA0AJ1855909

WD My Net N900 Central HD Dual-Band Router with 2TB Storage - 2TB Storage, 4x Gigabit Ethernet Ports, 450 + 450 Mbps, USB, Dual-Band, 2.4/5 GHz, FasTrack Plus WDBKSP0020BCH-HESN

  • FasTrack Plus technology accelerates your entertainment
  • Internal storage and wireless backup
  • View and share your files with WD 2go remote access
  • 4 Gigabit Ethernet ports; 1 USB port
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Learn more about the Western Digital WDBKSP0020BCH-HESN

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the Western Digital WDBKSP0020BCH-HESN

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  • Joal L.
  • 4/5/2014 5:45:55 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsWiFi has incredible lag

Pros: I like the idea of this device. After reading reviews, I knew to expect that the N900 would have slow transfer speeds. That was fine. I copied many gigs of information without any problems. It was slow, but I wasn't in a big hurry, so that was okay. Also, while they are a bit clunky, I like the parental controls.

Cons: The wifi is so laggy and spotty, it is frequently frustrating. For example, if I go to Speedest dot net, after a server has been selected and the program is waiting for a ping, it takes a full 20 seconds every single time before ping can be processed (the ping itself is good, at 40-ish ms). Another example of the lag is that my wife and I use Piano Marvel for piano lessons for our kids. However, this program requires an internet connection to verify the log-in. With the N900, I never once was able to log in to Piano Marvel. I tried hundreds of times. It always timed out and failed. I tried turning off whichever accelerators I could (QoS, etc.), but nothing got rid of this lag.

The solution I finally came up with is re-installing my old Lynsis router to use with Piano Marvel. I have noticed that when I connect to the Lynksis network, web pages load quickly, there is no lag with Speedtest, Piano Marvel works great. With the N900, video lurches, every new web page seems to "ruminate" every time before finally loading, Piano Marvel never works, Speedtest has the same very long load time mentioned above, and so on. I keep using the N900 because I like the network-based storage solution, and I like having the parental controls for kids' (and my own) devices. But oh, how the N900 is frustrating.

I guess it also serves as a patience-enhancing device.

I contacted WD customer service a couple of times, but the wait times were very long, and the one time I got through, the customer service agent didn't have much by way of help.

Other Thoughts: I really wish WD had been able to pull this off. It's a great idea, and the price was good as well. However, this is not an efficient addition to our home network. We've had to find ways to work around the N900, and therefore we use it much less than we had hoped.

Manufacturer Response:

Dear Elijoal, we appreciate your feedback and apologize for any inconvenience you may have experienced with your device, as this is not the typical or intended experience with the product and provided support. We always recommend ensuring that your router is up to date with the latest firmware, as this may easily resolve the issues you are experiencing. Assistance in how to update your routers firmware can be viewed on page 66 of the user manual provided by the following link.
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705072.pdf#page=70

If you have already done so and are still experiencing these issues, in the interest of troubleshooting, you may want to reset the device back to factory default, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit. If there is anything we can do to assist you at this time, you may contact us at (855) 842-5370, or via our http://support.wd.com/contact/contact.asp?lang=en&ct=networking

1 out of 1 people found this review helpful. Did you? Yes No

  • Rigo C.
  • 1/24/2014 9:56:05 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsRock solid wireless, storage slow

Pros: Excellent wireless range. Small form factor. Reasonably quiet.

Cons: It gets hot. It's 64 in the room its in and you can feel the heat. I'm worried when summer comes.
Data transfer is slow from it's drive. Transfers through the router hit 26MB, but reading from the internal drive, 8-9MB max.
The WB to go app for the iPhone stutters A LOT. Can't watch a simple video without it pausing several times.

Other Thoughts: It doesn't support Jumbo Frames.

0 out of 1 people found this review helpful. Did you? Yes No

  • Chen-Yu H.
  • 12/26/2013 5:22:51 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggs

Pros: HD+ROUTER, 2 in 1 design, very smart and save space.

Cons: I found when watching streaming video or download large files via 2.4Ghz, the wireless connection speed drops rapidly and became unstable, i have to reboot the router to let it cool down, then the router works properly. it should be the overheating problem.

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  • SATHYARAJ K.
  • 12/13/2013 9:51:28 AM
  • Tech Level: Average
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsFrequent Disconnection

Pros: The 2TB SAN storage is big adavantage

Cons: The connection stays good for one device i could see frequent disconnection and since i have to work over the VPN its really a pain. I am not sure whats the problem with the device

Other Thoughts: It would be very good if it worked as described in tehe product description

Manufacturer Response:

Dear Sathya, we apologize for any inconvenience. We always recommend ensuring that your router is up to date with the latest firmware, as this may easily resolve the issues you are experiencing. Assistance in how to update your routers firmware can be viewed on page 66 of the user manual provided by the following link.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705072.pdf#page=70

If you have already done so and are still experiencing these issues, in the interest of troubleshooting, you may want to reset the device back to factory default, as this will remove any residual configurations that may be causing conflicts within your network from an update that did not fully reset upon reboot of the unit.

We would like the opportunity to assist you on this case and answer any questions you may have on this issue. Please contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking.

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4 out of 5 eggsNice WD - We Like It.

Pros: Great Connectivity & Range!!
Relatively easy setup
Built in 2TB HDD for Network storage
Geared toward network novices

Cons: Included Software - looking at you Quick View & Print Share
Painfully slow network file transfer to the 2TB HDD
Geared toward network novices

Other Thoughts: So, why not 5 stars? Two reasons. Painfully slow network transfer speed to the internal 2TB HDD & the included software is clearly a first effort. Where most routers don't require you to install anything (remember 192.168.1.1 etc) the WD needs the software installed to give you access. However, once your in the interface is very pleasant and easy to navigate. I call it a first effort because, well, you simply shouldn't need any of it. I never could get Print Share to work with my Epson NX230 and Quick View is just not needed. As it simply tells you all the devices connected to your network. The Parental Controls are a nice touch, so novice users will like that feature, but the rest are simply not needed.

Range & Speed are very impressive considering it has no external antennaes. Not as powerful as the Buffalo unit I reviewed previously, but you should have no problem getting full signal in a 2,000 sqft home. Also, how this thing managed to run a full 5Mbps faster than my stock AT&T unit. Very Impressed!

Now, with how fast it is with streaming and everything internet, how the file transfer over a wired connection could be so ridiculously slow is a complete mystery. I had approx. 256MB of documents, music, and misc files in My Libraries so how on earth did this take 30+ minutes?!! And at that point wasn't even half done so I gave up.

Overall, I like this router and I'd have to say I recommend the less expensive version that doesn't have a 2TB HDD. Evern after the firmware update it didn't improve network speed.
This is a good family of routers.... I approve.

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4 out of 5 eggsWD Driving Hard Drives Hard

Pros: Nice looking sleek with no antennas. I was worried about the performance of the WIFI with no antennas to move around. I keep my device in the basement in one corner of my 2 story home. My previous router (DGL-4500) had issues getting consistent signal to the opposite corner of my home. With this router I've seen consistently better signal on my laptops, cell phones and tablets in all areas of my home.

WD is touting their FasTrack prioritizing technology in this router. Other manufacturers have similar tech under different names but they all pretty much work the same. And like all the others to know whether they working is not a cut and dry procedure. I did test networking multiple types of transfers alongside media playback streaming and can say that nothing seemed to be interrupted and playback was seamless.

I’ve never had a storage on my network before. Previously I simply transferred files from shares on one PC to another PC and that was always a painful process. Having a built in hard drive is a great idea and it works well for centralized storage on a home network. I must say that I do like it.

After setting it up, I transferred 6 GB of images and files in a reasonable time period. It took a while, but I was happy with the overall speed and performance.

I tried the backup software. I already have some fairly extensive software I use for backups. So I wouldn't see myself switching to something less capable. That being said, in my tests, it worked well enough. For the average user though it should suffice.

Cons: Unit seems to get a bit hot, although it doesn't seem to affect anything in the short term. But heat does tend to shorten the lifetime of most electronics, so that's something to consider.

I find the retail price listed normally at $300 a bit strange. I don't think Newegg has ever sold it for that. But it's symptomatic of what you commonly see in that as soon as you add a hard drive to something, that $50 hard drive becomes a $150 option. You get the idea. Of course, that is the whole point of this device. You buy this router and wholla, you have network storage. And that's true. It's all nice and easy. But it's tied to the router and it's non-expandable. So if either the router itself goes out, or the hard drive within it, you could potentially end up losing some data for some arbitrary reason. Any good user of course keeps their data backed up else where. And that just leads into the fact then that why not just keep all your data some where else and backed up some where else, some where where it's accessible, redundant, tolerant and independent of other factors.

Other Thoughts: I was a bit concerned that a hard drive company could come up with any solution even modestly resembling a decent router. After all, WD makes great hard drives and storage solutions, but aren't really known for this type of a device. For me the device worked the entire time well and effortlessly. It had no shortage of marketing driven features, bells and whistles. But ultimately this much like many routers I've tested. It worked and worked virtually indistinguishably from other more seemingly capable routers.

This another example though of WD's latest agenda, which is to sell you devices with their hard drives built in. The create a larger mark-up by doing so, and create a need for their drives where it otherwise maybe starting to flounder a little. Gone are the days where SSD's cost as much as a car and hard drives ruled the desktop. A great deal of users now days are really only buying drives for their large sizes to store large amounts of data. WD is trying to corner a devices market that still pushes their mainline product. I've had the chance now to review a few of these devices and for the most part can honestly say they've all been quite good. This one is very much the same in those regards. But sometimes good just isn't enough. I can't help feeling that if I were serious about getting the functionality WD is pushing, I'd still rather get a home server and/or NAS to centralize my data and media play.

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5 out of 5 eggsWestern Digital My Net N900 Central

Pros: The box includes the HD dual band router, power brick, cable, and cd. The manual is detailed with all information you need for advanced settings. Installation was as simple as connecting the cat 5/6 cables and power cord. Turned on a Windows 7 PC and list the new network as a Home Network. Browse to 192.168.1.1 to access the WD Setup wizard. It checks the connections, then checks connection to the internet. It was necessary, in my case, to unplug and then plug back in the cable modem. Set desired wireless names and password and change default admin password. A box shows the notifications, which makes it easy to configure the most important settings for security. After changing the passwords, the included firmware 1.04.11 was updated to 1.07.16. The estimated the time was about 400 seconds to update the firmware, but I think it finished before that as the net access returned well before that time.

The wireless strength and range was plenty for my service area, both 2.4G and 5 G. File storage weighs in at 2 TB, shared as public on the network. Test copying about 6.1 GB digital images peaked at 10.5-10.6 MB/s on my network going through a network switch. With little effort, the files show up on Windows 8 under Network locations. Very convenient backup source, though not the fastest.

Printing to a USB Printer works very well in Win7 and Win8, just a simple installation of software. Very stable and no issues serving media to 5 wired PCs (with gigabit switch) and a couple wireless devices. Lots of configuration policies for remote access, which I haven’t yet tried, but may be desirable for some users. Guest access is easy to configure to keep main password safe.

Cons: It can be placed in a shelf in a vertical orientation, which would have been nice for when placing the device on a shelf. There is an option to register to get updates on firmware, when I tried this on a few occasions it did nothing. Not a big issue, since one can check manually periodically.

Other Thoughts: Overall, would recommend if it meets your needs to have large amounts and easy to access storage on the network, but don’t need fast speeds.

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3 out of 5 eggsFollowup to previous review

Pros: Please see my previous review on 9/12/13... This just adds to that one...

Curiosity got the best of me, and I decided I really wanted to see inside this box, so I cracked it open.

Thanks WD, for the 5 screws (one under the label) AND about 20 plastic clips that make this thing a real pain in the neck to get open! Plan on having several prying devices handy if you want get this thing open...

So, once I got the cover off, I found that the hot spot I reported previously is actually the CPU, not the hard drive. The hard drive was stone cold even after heavy use. The CPU heat sink measured about 115F, which is not too bad.

Cons: Since the hard drive benchmarks while in the router were so horrible, I pulled the drive and tried to do some benchmarks with it directly connected to a SATA III port. No dice. The format is different (linux, probably), and the drive would need to be formatted to test it. Fearing that the OS for the router might be on the hard drive, I opted not to proceed.

This brings into question a previous reviewer who stated that they pulled the hard drive out to recover files. Assuming you had a system running the correct flavor of linux, and you had the proper software to share the files (probably Samba for Windows shares, maybe uShare for Mac shares?) and you knew how to configure it, then it might be possible to recover data from this drive, however I am guessing most people are not going to have the means to do this. So count on the fact that if this router dies, you have lost all of your data. You may be able to buy another one and swap the disks, but that is an expensive test.

Other Thoughts: The hard drive is an over-sized laptop drive. Look up model number WD20NPVT (Newegg item number N82E16822236348) here for more details on this drive.

1 out of 1 people found this review helpful. Did you? Yes No

4 out of 5 eggsA good router if you need the storage

Pros: The N900t is attractive and obviously well made. The router comes packaged in a nice box with the ubiquitous wall wart, the driver disk, a technical support and limited warranty guide that is several pages of exceedingly tiny print and a nice bright yellow Ethernet cable. The unit itself is actually quite pleasing to the eyes, a mixture of shiny black plastic and matt colored plastic. And on this one they put the WPS button on the front so if you don’t have to fumble around on the back to find it if you use it for security. Also, for those of you that hate bright blue LEDs this one has dim blue LEDs. They’re so dim you have to look twice to make sure the unit is on. I guess your opinion on the LEDs depends on where you have the router when the lights are out.
I hooked the unit up and put the driver disk in but it couldn’t complete the basic setup because it said it couldn’t find my IP settings. I have Brighthouse cable and this is the first unit that couldn’t do a basic setup from the disk. But I got into the setup by going to the device homepage and set up security and passwords without any trouble. This unit has a staggering array of setup options but unless you have specific need for most of them they can be ignored. I set up the security for both bands which is probably the most important thing you can do. Then I set up the setup password and the password for the included 2 TB drive. Only then did I feel secure. This is all handled quite effortlessly by the setup routine and you don’t need to be a networking guru to get through it.
The CD includes some additional software besides the basic setup. WD Printshare helps you set up a connected USB printer. I didn’t use this. WD Quick View supposedly monitors your router status. I installed this program but all it seemed to do was give me access to the internal storage drive. My Net View diagnoses your network and this did work. We SmartWare backs up files to the internal storage drive. I didn’t install this. There is also a shortcut to WD Internet Security which also offers parental controls. You need to register the router to get access to this so I didn’t look into this service. These programs might be of some help to a novice but if you know anything about home networking they’re pretty much useless. There is no included user’s manual but it is on the driver disk in PDF form.
Despite its lack of external antennas the N900 performed its wireless duties admirably. I have an older Dell Latitude laptop and a new Lenovo ultrabook and both connected instantly and had speeds between 85 & 110 Mbps, which is only slightly slower than my current router, which has external antennas. Surfing the Internet was effortless and streaming HD video over the network was painless. My Android phone and my Nook also connected without any problems.
The attached 2 TB storage works without any setup needed. It only shows up on the network tab and has preconfigured folders for movies and

Cons: I wasn’t sure about this router when I removed it from the box and saw it had no antennas. I guess there must be some people out there to whom aesthetics mean everything and they just can’t stand antennas so they disguise them or hide them or whatever, but to me antennas mean the router works better. Just a personal preference I guess.
I guess having the hard drive inside the router necessitates a small fan on the bottom of the unit. The fan is not terribly objectionable but it is definitely audible. If you have the router in your bedroom I imagine it would be very annoying. I have it in my computer room and I can only hear it when the computers are off. It’s an annoying background noise that you notice the minute you walk into the room if things are quiet. I can find no way to turn it off and it appears to run all the time although I may be wrong about that.

Other Thoughts: Bottom line is that this is a good router. It’s definitely not the best in performance but if you want a pretty router with no antennas the performance is acceptable. For the money, I’d buy one of the new AC routers for the much better performance they offer and add a storage drive. But if you absolutely need a router with a generous 2 TB of storage then this is a good answer.

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4 out of 5 eggsImpressive device

Pros: Easy to setup, if you can setup your smartphone and type you can setup this device.

Integrated storage, no more small thumb drives limiting storage space, or having another device hanging off the side and more wires.

Dual band 2.4 and 5Ghz can both use the same key, and also has WPS with a button on the front.

Guest access, I can give friends and family access to the internet without giving access to my network and files.

DNS relay, stores DNS lookups for faster web browsing.

Lights on the front are informative while not blinding you at night.

USB port can charge phones and seems to provide at least 1A.

I put it in my network first by just plugging it directly into my PC only, and was able to get it setup by going to the IP listed in the setup sleeve. Then I reset it and added it inline with my network and it changed its IP scheme automatically to avoid issues with the existing router.

Runs cool, I took mine apart and found the CPU and two radios were generating all the heat, and its significantly less than what a laptop, tablet, or phone is expected to endure, plus a study published by the largest internet search company shows HDD temperature has almost nothing to do with its death, except cold HDD's die faster.

Remote access on my phone was a good feature, I could remotely upload photos and videos, view them from anywhere, and stream music with ease.

Laptop HDD inside means it can take heat, bumps, and vibration from sound systems and other devices around it.

2TB of storage, before anyone complains, with formatting it comes out to 1.82TB, formatting takes up space just like file folders take up space in a filing cabinet.

Software included on the storage, and it can be deleted.

No appreciable latency added to internet is a big plus, no speed reduction issues either.

Multiple ways to access the integrated storage, FTP, network share, WD2go app, DLNA, and many others, it is simple to transfer files to.

Free app WD2Go allows remote access to media up and down, and as well once home on the local network*.

Cons: Biggest con is how slow the drive interface is, based on the actual drive it is more than likely the issues is a poorly implemented USB interface inside the router.

FTP speeds of zipped archives in sizes from a few hundred MB to 12GB, folders with varying file types and sizes show 6.5-14MBps, windows explorer network mapped drive was a little better at 7-22MBps depending on files.

Second on my list is the power supply, it is a plug in transformer, my original Nintendo has one of these and it was a bad idea then. Give me a power brick or at least a longer power cord, or with all the extra space in it...put it inside the unit.

No wall mount or stand, so it will take up some room on or under something unless you want to tape or tie it up, and since there are no vents to cover, which brings me to the next point.

A fan? Seriously, a fan on the bottom that does what? There are no vents, I took it apart I know, and the fan is going to allow dust into the unit with what little air it does stir around in it.

Last is just a minor complaint about the integrated WD2Go app's media player, I used my Samsung phone, while it played many files fine, some didn't play at all and wouldn't ask to use the phones media player when they didn't.

Transfer speed shows multiple HD streams may have issues.

Wifi range is average, external antennas would help.

Other Thoughts: It uses a atheros ar8327n chip for the gigabit interface, has two seperate shielded radios inside, and the CPU with a ceramic heat spreader over the emi shield to (questionably) help cool it. There are six antennas (three for each band) placed around the front and sides of the unit, those handy with a soldering iron will be able to improve on them.

I was using firmware 1.03 which was on the device as shipped to me, since most people wouldn't upgrade until they called tech support I didn't either, it was flawless except a few minor latentcy spikes when skipping around in streaming high bitrate media served from the internal HDD, and downloading from the internet while testing.

I had SSD's for source and destination drives when testing file transfers from and to it so it is not a bottleneck anywhere except the router for the transfer speed.
With a few minor upgrades like external antennas, a faster/better HDD interface, removing the useless fan, and changing the power supply it would easlily be worth a 10-20% premium.

It is a tough little unit to beat, and one I would reccomend to almost anyone looking for something new, easy and effective.

Reason for 4 eggs instead of 5?

Slow HDD speed, power supply, wifi range, and lack of mounts.

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