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EnGenius Technologies > 
Item#: N82E16833168092

EnGenius ENH500 N300 Business-Class, Long Range 5GHz Wireless Bridge/Access Point

  • Up to 300Mbps Wireless Data Rates
  • IEEE 802.11a/n, IEEE 802.3/3u
  • Ethernet Port
  • 5.18GHz ~ 5.825GHz (a/n)

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews


Learn more about the EnGenius Technologies ENH500

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

Customer Reviews of the EnGenius Technologies ENH500

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  • LGB C.
  • 6/30/2015 6:17:57 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsExcellent Wireless Bridges

Pros: Awesome for linking buildings if wire could not be run. Very fast and stable links. 5Ghz is a plus - I'd never get a 2.4ghz bridge. Good price.

Cons: Nothing.

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  • A. F.
  • 3/31/2015 3:00:03 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsEnGenius-NEVER AGAIN!!!

Pros: I’ve been purchasing EnGenius branded products for many years now, a large quantity, all from NewEgg. I have bought many different items from their product line with Really Good Results. The ERB300H, ESR300H, ESR300/350, ESR600, ENH202, ENH500 and others, ALL GOOD UNITS. I’ve had a few DOA’s over the years & I just send them back for replacement through NewEgg. I’ve only had one failure beyond the 30 day return limit & that was an ENH202 that died after 4 months. It took a while to convince the EnGenius Tech that I knew what I was doing & he agreed to issue the RMA (turn-around time is about 2 weeks), so I just bought another from NewEgg & waited for my replacement from EnGenius. This Review is in response to ON-Going Issues with the EnGenius ENH700EXT
In October of 2014 I bought 4 ENH700EXT’s from NewEgg , 2 out of 4 were DOA & I had to return them for replacement, 2 weeks into the project, another one dies in the middle of setting it up. I paid to have a replacement unit sent Next Day Service while waiting for the RMA process from NewEgg and returned that one for credit. My 30 days is running out quick but not before the last one of my original 4 Dies! Again paid to have one sent Next Day & RMA’d the other for credit. 100% FAILURE in just 30 days!
In February 2015 I had my 1st failure of the 4 Replacement Units & this time it’s not so easy to fix.
For simple How To stuff, EnGenius’s Tech Support is OK but for anything beyond that you basically have to convince them you have tried every possible option and there is no other choice but to send it in for repair or replacement. They are always quick to blame the POE or the power supply or the CAT5 cable or your instillation prowess before agreeing to issue an RMA. Additionally, I have noticed another trend; EnGenius claims their tech support is in the US, California to be specific, however, with over 25 years in telecommunications I can tell you every time I have called, it’s being routed to the other side f the world and every one of their techs have American names but are clearly Chinese, Singapore or Indonesian with a distinct dialect.

Cons: They’re a Singapore-based company and I am OK with that. They can have their tech-support in Singapore if they want, but do not lie to me and tell me that you are in the States, because I know better. I do not like having my intelligence insulted.
So after convincing the tech my unit had failed, he issued an RMA, I boxed up the unit and sent it back for repair/replacement, meanwhile purchasing another unit from NewEgg to minimize my client’s downtime. This replacement unit from NewEgg effectively became my spare unit to keep on hand, seeing as how I saw a trend developing. My spare parts plan was quickly launched into action in just two weeks after receiving the RMA’d unit back from EnGenius.
In March another unit failed and as this unit was the main hub that all other units bridged back to it was a major failure. The entire network was down. Hundreds of people had no internet access at my client’s location. I spent hours on the phone with Tier 2/3 tech support with a guy named Mike (probably not his real name) trying to explore every possibility to save this unit and get the network up and running again, but to no avail. I spent the remainder of the day swapping out that unit with my spare stock unit arranging for an RMA and trying to get my client’s network back up and running. With the main hub replaced and up and running, I had to run through my clients location and reprogram the MAC address for the other bridged ENH700EXT’s. While attempting to do that another one died right before my eyes! With an existing case number already on file, I spent several more hours on the phone again with Mike, “What happened? What can I do? Did you change the POE? Did you swap out the power supply? Is your CAT 5 cable broken? I had lost ALL patience! It was 8 o’clock at night, some 10 hours later from when this whole process started that day and I left my client’s location with their network only partially restored. Additionally, this particular ENH700EXT is now going on its THIRD replacement.

Other Thoughts: The next morning I got back on the phone with Mike to follow up. He had not yet emailed over the RMA for the first unit that I replaced yesterday and we haven’t even begun to address the second one that failed later that afternoon. To his credit Mike did a really good job of trying to work things out with me. Had he been allowed to finish the process things could have gone smoother. He recommended they send out an advance replacement for the other unit that died late the night before. I thought “great idea, that is the least you can do.” So I give him the serial number of the first unit and we changed its status over to advanced replacement, which I assumed meant they would overnight out another unit for me to install as quickly as possible. Mike then tells me it is out of his hands and I am to be passed off to another department to proceed with the advanced replacement order.
The next person I spoke with, whom I could barely understand, and because the phone call was being bounced clear around the world. The sound quality was garbage, and he knows nothing of my conversation with Mike and wants me to tell the story all over again starting with the serial number that I had already given Mike and my credit card for them to charge $600 for the advance replacement!
Off and on, throughout the remainder of that day and again into the next day I made a series of phone calls to key upper management personnel with EnGenius. Tried repeatedly to reach my regional sales rep – he never returned my call. Thankfully, the upper management types were actually in the states, in California. Still, however, from Singapore. With me ranting at the top of my lungs trying to explain that I had lost 6 ENH700EXTs in less than 6 months time and they wanted to charge me $600 for an advance replacement I was not going to stand for it. In the end I gave them the option for them to decide; You charge my American Express whatever monies you deem necessary to get me an advance replacement unit for my client’s ultimate benefit and it WILL be the LAST transaction I EVER do with EnGenius technologies OR do the RIGHT thing given my purchasing history with EnGenius and the THOUSANDS of billable dollars that I have lost swapping out these 6 devices over the past 6 months and send it to me for free, as you should. They chose to charge my AmEx $600. And for $600 I didn’t even get next day air. They were going to send it ground and I had to BEG for expedited shipping!! EnGenius, Say Goodbye!

2 out of 3 people found this review helpful. Did you? Yes No

  • Anonymous
  • 6/9/2014 5:32:38 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month

5 out of 5 eggsBusiness class AP

Pros: Product workmanship solid plastic. Configuration is easy if you are familiar with wireless. Used as an outdoor Ethernet bridge which is what this product is supposed to be sued for. The antenna is directional, which I tested. ( they are within 10 feet and pointed them in opposite direction and an considerable amount of signal. when pointed at each other signal was practically 100% again that was at 10 feet apart).

I am using them as a bridge with about 80 feet apart and able to get at least 43Mbps with just a rough test. Will be mounting them and making sure they are 100% lined up. Expecting even faster results. Of course since it has a 100Mbps Ethernet port it won't achieve more then 100Mbps. Which is fine because you can only get that in rare occasions are extremely close.

Cons: This uses a lot of power since it puts out a high signal. Make sure your POE switch can power it or use the included poe port injector which works well. So not really a con just an FYI

Other Thoughts: I strongly recommend this product for use as an outdoor ether bridge. As an aside, the review about using it in his basement and trying to go to his garage. This is a 5Ghz AP/bridge with directional antennas. It is not meant to be used from indoors and bridge to the outdoors unless you put the indoor device in a window and is line of site to the other AP.

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  • Anonymous
  • 5/15/2014 11:16:20 AM
  • Tech Level: High
  • Ownership: more than 1 year

2 out of 5 eggsWorks Great when it works

Pros: Able to steam video over 300 feet. The brackets allow you to mount to a pole or a wall. Easy to set up. Was able to shoot a signal through light tree overage.

Cons: The inline power injector (EPE-24R) on one of the two I bought came DOA. One year later (and why I am writing this review) another is broken. Buyer beware there. Have fun replacing those at $28 each. Checked their forums and this isn't an isolated problem, but your mileage may vary.

Other Thoughts: Bought two of these. Set up as a bridge, the other as an AP. Simple, simple.

1 out of 1 people found this review helpful. Did you? Yes No

  • David E.
  • 8/1/2013 8:50:24 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat bridge between buildings

Pros: Stable links even with some trees between locations. Using it to feed 7 HD cameras at a house I am building to the house we are living in. Did have some issues with ARP across the link initially with some of the cameras. After switching to WDS AP and WDS Station it has worked perfectly. I also have some of the older 2.4ghz models that I use for wireless access around my house. The ENH500 replaced the ENH200 I had before.

Cons: Other than no GigE ports, nothing.

Other Thoughts: If you need a stable link between 2 locations, this will work great. Attached is network test I did with the link.

1 out of 1 people found this review helpful. Did you? Yes No

  • Christopher M.
  • 3/14/2013 11:30:28 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsInexpensive yet effective

Pros: Bought many varying models of the engenius brand wireless products. Just like the other models, this one does not disappoint in basic use. I have many of these deployed outdoors (and in) and I have yet to replace one that worked out of the box. 1 DOA out of 20ish = not bad.

Cons: Some advanced configurations which work with other devices will not work with these, especially when mixing model types.

Other Thoughts: Use the same models for point to point, especially with bridges.

1 out of 1 people found this review helpful. Did you? Yes No

  • Jon C.
  • 1/28/2013 5:22:35 PM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsAmazing Device.

Pros: Bought 2 of these as a wireless bridge setup. They are very easy to setup if you have some basic knowledge about networking and wireless. Had them both working in minutes. One as a wap and the other as a client bridge. Achieving 100mbps transfer over the connection.

Cons: None so far.

Other Thoughts: Each device contains a 24v poe injector if you switch does now offer that.

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  • Steven P.
  • 9/25/2012 1:35:05 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggssrp365

Pros: High throughput on 5Ghz N... Compatible with a lot of Radios, including Intel Centrino Radios up to 300Mbps. Outdoor range with common antenna setups (simple 2dbi sticks and laptops) better than expected.

Cons: Changed the GUI just a tad and took me a bit to figure out how to apply changes. Documentation a little light but once I got it I can deploy in minutes.

Other Thoughts: 5Ghz frequencies are better for LOS than use indoors. This is an outdoor AP. This product works as it's intended and is in fact Business Class hardware. Lots of adjustment available in the GUI.

I wouldn't recommend this for consumer use, unless you're looking to network your barn to your house in an area with a lot of 2.4Ghz interference. 5Ghz doesn't like walls.

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  • Computer P.
  • 8/7/2012 2:06:49 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsGreat units

Pros: I own a tech company and we've used this device to bridge buildings with great success. This particular unit is 5 Ghz. You can use this for a directional wireless AP but you'll need the proper NIC in your device to see it. My Lenovo laptop saw it just fine in testing. This is POE and has an additional ethernet port to connect another device on the same CAT run. Great if you need an IP camera connection on the mast.

Cons: none

Other Thoughts: If you want to be able to connect your laptop to this unit, you need a 5 Ghz wireless card. Most wireless cards are 2.4 They sell a 2.4 Ghz model (ENH202) if that's what you need. dextermat thinks the listing is misleading but what he really means is that he failed to apply the listing to his specific application.

2 out of 2 people found this review helpful. Did you? Yes No

  • Freeman P.
  • 8/7/2012 1:42:04 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsExcellent product if you know what you're doing.

Pros: Purchased for a simple point to point setup between two building 250 yards apart.
It took 5 minutes (+plus reboot time) to get the two radios talking...
plugged them in and the network lit up.
The hard part was climbing up on the roof and mounting.

Cons: Couldn't get the radios to pass tagged packets - I developed a work around with our existing gear and now everything works as it should.
I was going to deduct an egg for this but decided against it since I found a solution.
I won't be so lenient next time EnGenius! ;)

Other Thoughts: Great budget appliances!

Since my first installation, I have since purchased other models/frequencies (12 units in all) and haven't had any issues with any of them at all.

They pretty much work as advertised... so long as you know what you're doing.

1 out of 1 people found this review helpful. Did you? Yes No

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