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Item#: N82E16834231310

ASUS VivoBook S400CA Ultrabook - Intel Core i5 4GB RAM 500GB HDD+ 24GB SSD 14" Touchscreen Windows 8 (S400CA-RSI5T18)

  • Intel Core i5 3317U(1.70GHz)
  • 4GB Memory 500GB HDD 24GB SSD
  • Intel HD Graphics 4000
  • 1366 x 768
  • Windows 8 64-Bit
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Learn more about the ASUS S400CA-RSI5T18

Quick Info

Warranty

  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year


Customer Reviews of the ASUS S400CA-RSI5T18

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  • Michael M.
  • 7/1/2014 11:19:53 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsWife loves it

Pros: - Small size
- Great bang for buck

Cons: - Touchpad goes wonky sometimes
- Hybrid drive does not make it feel like it has an SSD

Manufacturer Response:

Dear Valued Customer,

It's great to know that you wife loves the laptop. certainly understand your concern regarding the issue with the touchpad. Please allow some time to get use to the multi-touch function of the pad. In order to improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update and upgrade to WINDOWS 8.1. Also, try updating the ASUS Smart Gesture utility and try to configure the touchpad within the application. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140708449 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Mark S.
  • 6/5/2014 8:53:51 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsnice start, now falling apart

Pros: Light, small, relatively fast.

Cons: The screws holding it together on the underside are all coming loose and falling out after 6 months of ownership. Trying to put them back in shows they are stripped or defective. Will have to RMA.

Manufacturer Response:

Dear Valued Customer,

Thank you for the positive comment. I apologize if screws on the bottom side of the unit are all coming loose. All ASUS products undergo intensive quality control testing and inspections, this is an isolated case. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3761908 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Ben H.
  • 5/15/2014 7:19:34 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsOur biggest mistake of 2013

Pros: Slick looking—but that only served to mislead us.

Cons: Had we known the worthlessness of both ASUS screens and ASUS customer service, we would have never considered this purchase. Unfortunately, this ultrabook had everything we were looking for, and once we figured out how to customize Windows 8, it was a joy to use—for about one month.

Then—again, just one month after we bought it—we woke up one morning to find the screen completely jacked. There was a tiny mark in the upper lefthand corner, and it rendered the whole machine completely unusable. It looked like it was in a constant state of seizure.

But nothing had happened to the machine. Nothing had hit it. The lid was not closed harshly. I repeat: Nothing happened to it. So what happened?

A little Googling on my Mac showed that we were far from the only customers with this complaint. We found message boards replete with invectives against ASUS for selling and refusing to replace their shoddy merchandise. Some customers even talked about a class-action lawsuit.

Dealing with ASUS was like pulling lint from dried super glue. They refused to refund the purchase, and they told us that they could not replace or fix screens. No kidding, right? They have a strict no-screen repair policy! What?!

We fought back, and they eventually compromised: They would agree to fix it if we paid to ship the computer to them. There was a catch, however: If they could *claim* that any damage came to the machine en route, they would blame the damage on the shipping since they never believed their screen had a problem in the first place. (Meaning, they were accusing us of making up the story.)

They kept the machine for two weeks and finally sent it back. It looked great. With our fingers crossed, we rejoiced that my wife had her machine back.

Well, that only lasted two days.

Indeed. On the third day—WHILE WE WERE USING THE STUPID THING—the screen went completely ballistic. It was displaying up to three desktops at once; every object on the screen rapidly shifted, sputtered, and faded; and all the colors turned into technicolor snow.

We called them back and ran into the same static. This time, after a bunch of haggling, they agreed to take the machine back and fix it AGAIN. They have now had the machine for another two weeks, and we can't even get a hold of them. FedEx says it was delivered just fine, but ASUS won't respond to our emails.

All we wanted to do was get our money back for this horrible purchase, but ASUS is greedily holding onto their precious $600. We bought this thing last November, and have only been able to use it for a *combined* thirty-five days. The rest of the time it has sat broken in our apartment, boxed up in a package, or naked in some repair shop in California.

AVOID AT ALL COSTS

Manufacturer Response:

Dear Valued Customer,

I apologize for your dissatisfaction with the warranty coverage for the laptop. ASUS doesn't warranty cracked screen. We do value our customers and take negative customer service experience very seriously. Also, we continually strive to achieve customer service excellence. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3696937 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • Michael S.
  • 4/26/2014 7:32:44 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWill avoid Asus like the plague from now on

Pros: When it wasn't broken down, it worked okay.

Cons: Asus service is robotic and unhelpful. Three times the hard drive failed and Asus refused to replace the machine or look for causes other than the drive itself. After the second time anyone with any technical knowledge would start looking for other causes! The last time, it had only been back from being repaired for one week! In the 28 weeks of ownership, the Asus Ultrabook was only operational for half that time. And a significant amount of that time was spent reloading lost programs and data! ASUS=FAIL

Other Thoughts: Things break. I understand that. Sometimes twice. The measure of a company is how they support their customers and their recent purchases. The refusal of Asus to step up and consider finding root cause after the second incident has convinced me to never regard Asus as an option for future purchases.

Manufacturer Response:

Dear Valued Customer,

I apologize for your dissatisfaction with the recent service on the laptop. We do value our customer and take negative customer service experience very seriously. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3650261 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

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  • Ian M.
  • 3/4/2014 1:06:56 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGood, simple laptop

Pros: Touch screen, gesture mouse (see other), full keyboard, Intel i5 processor, quick boot PRICE!

Cons: No Bluetooth, no optical drive (given, it's an ultrabook), 4gb RAM, basic graphics (intel gfx acceleration), unreliable touch pad drivers.

Other Thoughts: I first purchased this through newegg's e-b-a-y site (TERRIBLE IDEA, NEVER DO THIS) because they had sold out of their black Friday sale. It was a massive mess, avoid newegg's automated e-b-a-y system, and their support was worse. After speaking with a support manager, they finally offered to price match it on their site IF it came back.

Anyway, when I finally did purchase and receive it, I was actually impressed. It could use a little more battery (4hr avg), but it is light weight, and very portable, without sacrificing size. The touch pad MUST have the latest drivers, I had lots of problems with it not seeing gestures, but the latest update fixed everything. I also put 8GB of RAM in this, it is now pretty unstoppable, and runs really fast. The fast boot is really nice, from sleep is ~5s, with minimal programs running. I was disappointed that this didn't come with Bluetooth, but am looking into swapping the wireless card so it will. I have not had any issues with the wireless card, despite what others have mentioned. I have however seen other similar models have touch screen problems, similar to the touch pad problems I have had. The built-in graphics leave room for improvement, but are capable of running simple games, on low settings, if nothing else is running, but that is not the purpose of this notebook.

Overall, I would buy this little guy again. It is really convenient to have, and extremely portable. You really can't find a better price for a touchscreen laptop, especially with an i5.

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  • Timothy M.
  • 1/19/2014 5:22:16 PM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

3 out of 5 eggsBad Wireless

Pros: Nice size, good display, touch screen,

Cons: The wireless card (Atheros Qualcomm adapter) is junk. I will replace it as soon as I'm confident the lap top won't need to go to Asus for warranty work.

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  • Xu Y.
  • 1/18/2014 8:09:31 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsTerrible experience

Pros: Metal frame. Quiet. Fast. Good looking.

Cons: Win 8 is anti-humanity. Very heavy. And now the touchpad stopped recognizing any multiple finger gestures.

Other Thoughts: Wouldn't start for the first time. Sent it back to newegg and they sent it back after almost a month by ground shipping, when I deserve 2 day shipping as a member for shop2runner. During the entire return process I NEVER get prompt response within 24 hrs like they promised. It was a good deal during thanksgiving, but if I need something important, I'll skip newegg.

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  • Andrey P.
  • 1/8/2014 9:09:22 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsFast Laptop

Pros: Compact
Slim
Very fast
Boots up in 3-4 sec

Cons: Camera is below avrage

Other Thoughts: Great laptop, 25 GB ssd does make a difference.

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  • KHAI L.
  • 1/5/2014 7:58:09 PM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsGreat Ultrabook

Pros: Very light, thin design and great touchscreen. Easy to use and set up. Sound great and inexpensive!

Cons: Fingerprints on screen and keyboard.

Did you find this review helpful? Yes No

  • Peter O.
  • 12/31/2013 5:06:53 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggs

Pros: -great use of touchscreen technology
-light and compact it fits well in my pull-string sports bag
-dropped it a couple times (not too bad) and it's still kickin
-no useless ports. Not that it has every type of port, but they put the right ones in. Very glad it has a vga on it so I can connect to the tv.
-have had not problem with any games I play (this is not a gaming system, but it plays league of legends w/o a hitch). You can even use the touch screen to game effectively with a few modifications to the key bindings.
-I use this for work while traveling and the keyboard is great (not cramped at all)
-good battery life, but careful about apps running in the background or it'll be dead in no time
-well designed mouse pad except that with windows 8.1 if I don't restart it every couple days the 2-finger mouse scrolling function doesn't work. After the restart and update it works fine again.
-bottom line: I would 100% recommend this to anyone. It's the whole package. Very well designed.

Cons: -sad that there's no dvd burner, but it's thinner and lighter as a result
-battery indicator is somewhat inaccurate/unpredictable, just assume you're going to get 4-5 hours out of it (sometimes it says you'll get 8) depending on usage

Other Thoughts: This laptop is a great platform for Windows 8. Being a mouse and keyboard windows user since the 95 days, I'm not too comfortable going full tablet with windows 8, but the touchscreen makes it very comfortable to navigate after a couple days of feeling mentally impaired as I waived my hands around on the screen. Upgrade to windows 8.1 on this thing. You can thank me later.

-the most I'd pay for it is $600... I got it for $450 on Black Friday and for THAT price I consider it more than a steal

1 out of 1 people found this review helpful. Did you? Yes No

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Item#: N82E16834231310
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