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Item#: N82E16834231573

ASUS Q501LA-BBI5T03 Intel Core i5 4200U (1.60GHz) 6GB Memory 750GB HDD 15.6" Touchscreen Notebook Windows 8 64-Bit B GRADE

Refurbished newegg

  • Intel Core i5 4200U (1.60GHz)
  • 6GB Memory 750GB HDD
  • Intel HD Graphics 4400
  • Touchscreen
  • 1920 x 1080
  • Windows 8 64-Bit

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS Q501LA-BBI5T03

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days
  • Read full details

Customer Reviews of the ASUS Q501LA-BBI5T03

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  • Joseph W.
  • 6/6/2015 8:00:10 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

2 out of 5 eggsMajor design flaws

Pros: Touchscreen.
Slim form factor.

Cons: Mechanically unsound. (i.e. the hinge broke away from the LCD enclosure just outside of the warranty period. I am still unable to find a new enclosure to replace it. The arm for the hinge is not affixed in the manner in which it would be able to handle the torque generated by the closing and opening of the lid. It's a small screw through plastic. The screen is also held to the assembly by tiny plastic tabs.)

Other Thoughts: This is/was a great laptop. I really do like it. However, It's nearly impossible to use something with such horrendous durability, especially with such a scarcity of parts.

Manufacturer Response:

Dear Joseph,

I'm glad that you like the touchscreen features and slim form-fator of the laptop. There was no design flaw on the laptop, the broken hinge is an isolated case. ASUS provides warranty for the laptop and if you think the issues with the hinge is a factory defect, please email me at cl-rodel@asus.com and write down service# N150626819 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Daniel A.
  • 3/14/2015 11:13:35 AM
  • Tech Level: Low
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsDEAD BATTERY

Pros: works plugged in

Cons: This seller sold us a laptop without a replaceable battery that you can do yourself. The internal battery will not hold a charge from day one.

Other Thoughts: It will not cost me an additional estimated $200.00 to send to Asus and replace it.

Manufacturer Response:

Dear Valued Customer,

The battery is replaceable but it's not easily accessible. The bottom cover needs to be removed in order to replace the battery. Removing the bottom cover will void warranty coverage. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N150362813 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Joel B.
  • 12/22/2014 8:45:41 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsGood laptop

Pros: Good laptop for a windows user. Good deal on a refurbished model, seems to work just fine after 6 months.
Touchscreen works well for its purpose
Keyboard has nice layout, big, and 10-key is great

Cons: Windows 8 is garbage unless you only need the PC for doing whatever Windows wants you to do. Managing and organizing your own app, internet, and media use and consumption is a chore the 1st time to the 1000th time.

0 out of 1 people found this review helpful. Did you? Yes No

  • Jeremy N.
  • 12/1/2014 7:41:27 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsbad seller

Pros: None

Cons: No battery. Many other problems.Bad QC

Manufacturer Response:

Dear Valued Customer,

I apologize for the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, these are isolated cases. ASUS provides warranty for the laptop in order to fix or repair any isolated factory escape defect. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N141211477 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous
  • 11/6/2014 8:09:31 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGreat notebook for the price!

Pros: Owned for two months now. Gets over 4 hours of battery life with a decent processor. Screen looks great. Thin.

Cons: Only con is the keyboard. The keys are a light grey, and they backlight is white. This makes it a little difficult to see properly when light is dim. If the keys were darker it would be much better.

Did you find this review helpful? Yes No

  • Adam M.
  • 9/26/2014 9:09:27 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsWas okay until it died

Pros: It worked as expected for a short time.

Cons: I had this laptop for about 95 days before it completely died. Just outside the warranty period. It had been basically stationary and on the whole time I had it. After shutting it down and moving it for the first time, it would no longer boot. No post, no beeps, nothing on the screen, completely dead. Sent it in to ASUS with an RMA and they said it needs a new motherboard and keyboard and since it is out of warranty would cost just about half of what it cost to buy the whole thing. I'm also pretty sure if I had shut it down and tried to start it back up 2 weeks earlier I would have had the same problem. Dumb luck with regards to the warranty days.

The keyboard seemed to miss some keystrokes on occasion but I chalked that up to just not being used to it. I agree the outside showed smudge marks easily, but that didn't bother me.

Other Thoughts: Not feeling very happy about the situation and definitely wouldn't buy another ASUS refurb.

Manufacturer Response:

Dear Adam,

I apologize for the inconvenience this may have caused you. All ASUS refurbished products undergo intensive quality control testing and inspections and should last beyond the warranty period, this is an isolated case. ASUS provides warranty for the laptop in order to fix or repair any isolated factory escape defect. If you have issues, concern or questions regarding the quality and warranty of the product, and need further assistance, please email me at cl-rodel@asus.com and write down service# N140961875 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Did you find this review helpful? Yes No

  • Keith T.
  • 9/20/2014 11:29:18 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsHorrible laptop

Pros: The screen and bettery

Cons: I have never experienced such a a bad laptop in my life.

Problems galore:

- Keyboard skips presses especially the space bar
- Touchpad has a mind of it's own
- The ASUS LIve Update reports no updates yet their website shows every driver is out of date when I check manually
- Bluetooth does not work with my devices but my old laptop does
- Fingerprint magnet and that is not only the screen.The entire laptop outer case design is horrible
- The keyboard design is not great. Num lock you have to press FN key. Some keys looks like they are misaligned or defective/leaning to one side.
- Wifi loses connection randomly for no reason

Returning this thing.

Manufacturer Response:

Dear Valued Customer,

I apologize if you are having stability issues and the laptop needs to be return back to NewEgg. All ASUS products undergo intensive quality control testing and inspections, these are isolated cases. ASUS provides warranty for the laptop in order to fix or repair any isolated factory escape defect. The issues are possibly be related to the internet service. A stable internet service should be established or working in order to successfully install system updates. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N140945817 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

0 out of 2 people found this review helpful. Did you? Yes No

  • Kaitlyn C.
  • 9/4/2014 9:34:42 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

4 out of 5 eggsDecent laptop with minor issues

Pros: Great looking laptop overall and had a decent price when I purchased it. The 6 GB of memory is definitely a plus compared to some of the other laptops on market today. And specs are great for standard web browsing, office use, and the occasional lightweight game.

Cons: Taking an egg off for a few minor, but annoying issues.

Not a huge deal as it works as expected most of the time, but I've noticed some minor performance issues with the 5400 rpm HDD. If I'm listening to music and the Windows 8 maintenance kicks on the music starts skipping until it is unplayable. I've tested with heavy disc load so I'm pretty sure it's the HDD causing this issue. Typical large file transfers don't seem to have a problem finishing at all, but the HDD definitely slows down if something is hogging the HDD resources.

The glossy coating on the bottom of the laptop also started to peel off after a month of use. Not a huge deal, but not a very quality coating at all.

There are also intermittent issues putting the laptop to sleep. For some reason if I close the lid or actually manually put it into sleep mode it will go to sleep but instantly wake up again. Attempting to put the laptop to sleep again is usually successful. I've only encountered this three times now, but there is also an issue waking the laptop from sleep. For some reason the Intel wifi antenna does not switch power states correctly and fails to load the driver (error in event log). Restarting the computer fixes this.

Other Thoughts: I've seen many reviews that complain about the keyboard and having to strike the keys in the dead center of the key in order to type. I *have* noticed this issue with some of the keys, but I quickly adapted to it. Likely was just a typing posture issue.

It's also annoying to have to use the Fn key to adjust the volume. But nothing to get frustrated over.

Speakers are typical low quality laptop speakers that needed a bit of EQ adjustment to sound better.

To solve the HDD issues I'll likely switch out for a SSD, which I've read is pretty easy and straight forward with this laptop.

And this is not really an issue with the laptop but Asus software. The Asus smart gesture program runs some kind of task at login to patch the touchpad functions. If this for some reason doesn't run the extended functions of the touchpad (zoom, two finger right clicking, ect.) fail to work. Running the task manually or restarting the program fix it.

Manufacturer Response:

Dear Valued Customer,

It's good to know that you are satisfied with the laptop besides some concern with some features of it. With regards to the issue with wake up from sleep, please make sure all recommended WINDOWS update were installed successfully and the unit has the most current BIOS version. On the WIFI issue, please disable power-saving mode inside the device preferences in the Device Manager. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140921223 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

2 out of 2 people found this review helpful. Did you? Yes No

  • Greg F.
  • 7/11/2014 11:06:47 AM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

4 out of 5 eggsGreat Quality and Machine by Asus

Pros: Great materials, fantastic touch screen, and just an all out nice machine. Plus, my wife is happy :)

Cons: Windows 8.1 :). Had to undo a setting that Windows 8.1 performed when I upgraded the machine from Windows 8 to 8.1. The touchscreen became disabled because of a power setting. Annoying, but other than that, all is good.

Manufacturer Response:

Dear Valued Customer,

It's great to know that your wife is happy with the great material and fantastic touchcreen on the laptop. I do understand your concern regarding the touchscreen stop working after upgrading to WINDOWS 8.1. Please verify if the video driver is the most current version and please enable it in the Control Panel, Device Manager. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# N140717518 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

1 out of 2 people found this review helpful. Did you? Yes No

  • Ramsey K.
  • 6/23/2014 6:56:03 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsAwesome laptop!

Pros: Fast and smooth.
Arrived new.
Awesome
Excellent 1080p screen and really responsive slim touchscreen. It's not cheap like some HP, Acer, and Dell screens.
Great backlit effect on keyboard.
Love the metal feel of it (top and keyboard area and sides) and smooth matte plastic in the bottom.
Sounds quality and speakers are fine, but sometimes you need to "cup" the speakers to have a better "quality" since the sound just goes out the bottom and away from you. Wish they were on top. They're not as loud as Sony or Dell laptops.

Cons: I don't like that Asus doesn't allow us to change volume, brightness, and other FN settings without pressing the FN button on the keyboard. Really annoying considering the fact that volume is on the right end of the keyboard instead of being around the f1 - f3, so I can't reach it with one hand.
Not the best keyboard but it was fine. I prefer my Lenovo T500 keyboard.
No optical drive but it's ok, I can use an external one.

Other Thoughts: Been using it for about 2 weeks now. I received the laptop new even though I noticed it said refurbished. I checked the life of the hard drive and it was only around 160 hours, so whoever used it only did for a week or so. It looked exactly brand-new, no blemish anywhere. I do not have any issue with the laptop itself, everything works perfect. It even smelled and still smells brand-new:)

I received the model with the Atheros card but it's working fine since I'm close to the router. It never drops connection.

I had to lower the Intel Display Color contrast from 50 to 42 to make it look more natural and to be able to see the details.

Overall: awesome laptop, can't get a 1080p touchscreen for that price anywhere else.


Btw. I love Newegg's shipping methods! it took about 30 hours to get my notebook using the ground shipping method (that's if I order between Monday and Thursday).

1 out of 1 people found this review helpful. Did you? Yes No

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Item#: N82E16834231573
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