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Item#: N82E16838152029


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  • Specifications
  • Warranty & Returns
  • Reviews

Package Contents

Package Contents
DocuMate 3920 Scanner
Power Supply
USB Cable for Printer Connection
RJ-11 telephone cable for fax
Quick Install Card
Installation Disc including Network Management Tool and User's Manual
Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details

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  • Chris P.
  • 8/29/2013 1:44:30 PM
  • Ownership: less than 1 day
  • Verified Owner

2 out of 5 eggsGreat UI but that's about it.

Pros: * Ethernet based
* Setup was very simple
* Touch UI was very easy to use and features are logically organized
* Firmware upgrade was dead simple.

Cons: * Incredibly slow (for all scan qualities and modes)
* Very poor scan quality (for all scan qualities and modes)

Other Thoughts: It's incredibly slow (even on the lowest quality settings [75DPI]) and the scan quality is very poor (even on the highest quality settings [600DPI].)

I am super disappointed by the speed and quality results because when I first got it turned on and began setting it up I was impressed by the UI and apparent ease of manageability.

I spent about two hours performing multiple different tests using the auto-document feeder (because that's how it will be used in the office) and never got any satisfying results.

On the highest quality settings for PDF it took about 2 minutes to scan a single page. Simply unbelievable.

There is very little difference in visual quality between 75DPI and 600DPI. Most of the times the scans appeared almost washed out and even using the darkest setting made typed page documents (with colored header) appear only slightly less light.

I will be returning this unit and trying something else. And because the options for Ethernet-based scanners is so low I think I will be forced to setup a dedicated PC for a faster scanner to be attached.

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  • virginia m.
  • 8/3/2012 12:38:16 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggs4 out of 5 eggs

Pros: The main benefit of this scanner is that it can (ostensibly) talk directly to your PC or document server via the network, which frees the user from the rigmarole of installing and troubleshooting drivers.
- scanning quality is fine
- scanning speed is good
- PC doesn't have to be on in order to scan

Cons: The SMB / CIFS upload feature seems to be inoperative. I get an error "Confict with Device Name detected. Please change device name." I spoke to tech support about it. They had me update the firmware but that did not fix the problem. The tech offered to swap out the scanner. Luckily my document server is a Linux-based NAS unit, so I am able to accomplish uploads via the HTTP protocol, which is working properly. So essentially I am able to use the scanner as I need to. I'm going to wait until the warranty is almost over, then raise the issue again to see if I can score a new scanner.
- The built in touch screen is cumbersome when inputting long text strings, e.g. email addresses or server names, but this information can be input using the web interface. The touch screen is OK for setting up routine scan jobs.

Other Thoughts: HTTP, FTP, and SMTP uploads work fine.

Since I don't have an analog phone line I am not able to test the fax function. I don't have a printer hooked up to the scanner so I am unable to test the copy function.

My satisfaction with this unit will depend on its longevity. I'm expecting it to last at least 7-8 years, so I can't comment on whether it was a good value or not.

Overall I can do what I need to do, so I'm generally happy with the purchase.

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Home > 
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Item#: N82E16838152029
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