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Item#: N82E16842301357

APC Back-UPS Pro 500 BG500 500VA 300W 4 Outlets UPS

  • 500VA 300W
  • 4 Outlets
  • RJ-11

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews
Great for home or small-office use, the APC Back-UPS Pro 500 BG500 UPS protects electronics from power outages and disasters with an energy-conscious battery back-up. The new advanced Lithium Ion technology with 500VA/300Watts capacity keeps your devices – like modems, wireless routesr, and voice-over-IP phones – running when the power goes out, while shielding the, from unsafe utility power levels, spikes, surges, and electrical noise. Four outlets are arranged in two groups: two labeled Backup provide full-time surge and battery backup, and two labeled Smart Outlet are configurable for surge and battery protection or surge only. The Smart Outlets support a Watchog function, enabling the automatic reboot of unresponsive network equipment. The BG500 unit can be managed through an USB connection on Windows or Mac OS X, or can be controlled remotely over the network via a standard web browser. A user-friendly web interface makes management and modification easy.


Learn more about the APC BG500

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details

Customer Reviews of the APC BG500

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  • Anonymous
  • 10/3/2015 1:08:02 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsGreat for large LCD TV

Pros: Lightweight, wall mountable and suitable to power my 80" LCD TV and a network switch. Thin and small enough to fit within the wall mount outline so my screws go into the plywood backing for the TV and not drywall.

Cons: Slightly painful to hang, did not see a wall template in the box which would have helped.

Other Thoughts: I am using this in a non-traditional way - as I live in FL summer storms frequently drop the power for a second or 2 which isn't good for expensive electronics. I have beefy double conversion UPS units for my computer and other sensitive equipment but can't mount a big 50 lb UPS on the wall. This should do the trick in a compact form that will let me ride out small fluctuations - I was not interested in extended runtime.

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4 out of 5 eggsGood for Networking Equipment

Pros: Going in chronological order the first positive I found was it is pretty compact and not heavy. Setting it up was also a breeze. I first plugged in the USB cord to my computer and windows detected it and displayed it as a batter. Battery installation was a breeze: just slide it in and close the lid.

Next came the more important network set up. The network interface is good. It has a lot of features and once you take a look at all of the menus and familiarize yourself it’s not too complicated.

Smart Outlets: These can be a very useful feature. If you have devices on your network that are not convenient to access and may need occasionally power cycles the smart outlets allow you to do this from anywhere on the network. I thought it was very easy to adjust the settings for rebooting different devices. The watchdog feature is also great. Having a Max number of reboots and the ability to reactivate after a certain number of hours makes it a very powerful feature and less of a headache to manage. It gives me a bit of peace of mind that it will automatically attempt to reboot my router but not try forever.

To test how long it would last I used my Xbox One because that uses 220W max which is a decent percent of this units max output. It was able to keep the X1 running for 5 minutes of gaming or 15 minutes of TV. Obviously this is more than enough time to shut down the system properly. Seems to have the Wh advertised.

I also like that it gives a lot of outputs about usage, event history and has diagnostics.

Cons: If you are buying a UPS to keep a system running through a power outage, this Li+ product is not a good value for the size of the battery. Actually this thing is just expensive period for the specs.

The interface is not bad from a structuring stand point but it’s not pretty For example, the home page of the web interface shows some gauges of Battery Capacity, Load and Input Voltage. I would like to see charts/graphs of these.

Not what I would call a “PRO” exterior. It is flimsy cheap plastic so it looks like a regular consumer device.

It is difficult to get to the Mini-USB and Ethernet ports. They are recessed and at an awkward downward angle. And why it is Mini and not the more common Micro I don’t know.

Other Thoughts: I can’t see using this for anything other than home networking. If you aren’t going to use the smart outlet and network monitoring features it’s a bad value but if you are then it’s great.

The energy Management system seemed pretty ‘whatever’ to me. Yea it would be nice to not use any standby power but most of those devices if I unplug them and plug them back in (effectively what this does) then I will have to press the power button on them again. I really don’t want to have to turn on my monitors and printer again and again every time I turn my desktop on just to save a couple cents each month.

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5 out of 5 eggsWorks well but a bit of overkill

Pros: Network interface:
I really like the network interface. It is well designed and looks very sleek. There are even nice images to show things like overall load and remaining battery. The options are very clear on what they do.

Smart ports:
I really like the 2 smart ports. Sometimes my server does not restart correctly and it requires a manual power off and on. This way, I will be able to do that without even being at my house. This battery system even has a feature that lets it power off and on networking equipment plugged into either one of the 2 smart ports if it detects the loss of internet connectivity.

Master port:
This is more for energy saving if you are using this for your computer and not networking. It allows you to plug your computer into the master and plug things like your monitor and speakers into the others. When your computer turns on, it turns on the other ports. This can save you money since things use a bit of energy even when they are off.

High load on battery:
A kind of cool test I tried is running my home computer system off of this. I plugged my computer, monitor, networking eqp, etc into this and shut of the source power. It was the coolest thing when my computer was still on but not plugged into the wall. The indicator said that the setup could be maintained for a bit over an hour which would be pretty awesome.

-Nice interface (with lots of options)
-Good for networking
-Good for power saving on home computer
-Long operation off of battery alone
-Cheap replacement batteries ($16)

Cons: Battery level indicator:
One problem with this is when I was testing the battery, I fully charged it and then shut of the source power. Immediately it said the battery only had 70% battery, not 100%. That makes me not sure how accurate that indicator is.

This is a pretty large unit. It looks nice and all but it will still take up quite a bit of space.

With this unit being around $300, I cannot recommend this for everyone. Most people do not even need a backup battery unless they are doing important things on their computer that cannot automatically save or something.

Other Thoughts: For anyone who needs a backup battery, this is a very nice one. I am definitely using this in my network setup.

1. Network management and backup
2. Home computer backup

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5 out of 5 eggsGreat UPS with lots of management features

Pros: Great power management features, reliable, wall mountable, quick setup, Lithium ion battery.

When I received this UPS, my expectations were immediately exceeded. Because of a few new technologies included in this device, this UPS is very small yet includes a number of great features. I was very surprised on unboxing it how lightweight it felt for a 500VA UPS. It came well protected in the box and arrived with no damage. As the instructions indicated, the battery arrived partially charged and the UPS could be used immediately without having to charge it overnight.
Basic setup couldn't have been easier. I plugged the UPS into the wall, plugged my computer power cord into the UPS, and connected UPS to the computer using the included USB cable. The computer detected the UPS as a standard battery, showing both charge level and when on battery power, how long the battery would last. Because the UPS was pretty small, I attached the little stand to let me put the UPS up on my desk next to the computer. It is reasonably attractive with shiny black surface and blue indicator LEDs. Super simple, exactly how you would expect to set up a basic UPS.
Testing the UPS was successful even without fully charging the battery first. With 66% charge being indicated by the windows battery utility, I unplugged the UPS from the wall to see what happened. The UPS began to beep, the computer continued running, and the battery icon indicated that my computer had about 15 minutes of run time remaining. Keep in mind that I was using a compact and fairly energy efficient computer for this test and review, so people with larger or more powerful desktop machines should have realistic expectations or get a more capable UPS. But for a small desktop or network hardware like switches, routers, or network storage devices, this UPS is plenty powerful.
Now on to the good stuff that makes this an exceptional device.
For more advanced features, all you have to do is plug the UPS into your network, run the installation CD, and you've just enabled this UPS to remotely manage 2 power outlets with advanced features from anywhere in the world. Setup wasn't quite as simple this time, but the results were equally successful. Mostly default or automatic settings were used, and after setup I could use all the advanced features. My favorite was the estimated power usage feature, although I don't expect a general purpose device like this to be very accurate. Still, it let me get a feel for how much power was being used by devices plugged into the managed power outlets. My next favorite feature is one that will cycle an outlet off and then back on again whenever network connection is lost. This is PERFECT for those not-quite-100% reliable routers or cable modems you might have, that seem to need to be unplugged and plugged back in sometimes. Another feature I love is the automatic email notifications of events like power outages.
If it isn't obvious, I like this thing.

Cons: As nice as this UPS is, I have to point out a few things I think could be done better. The flimsy feeling shiny black exterior says "consumer network appliance" instead of "reliable power backup and management". It is attractive enough to put up on a desk, but it doesn't really say competent "pro" level reliability to me. The vertical stand attachment clips on instead of bolting on, and feels a bit flimsy. UPS and management features are not available via USB connection and can be accessed only via a utility that connects through your network.

Which brings me to my single serious concern about this UPS. Any time you hang a device on your network and make it accessible from outside your LAN, you are introducing a potential security vulnerability. If you don't set up the device properly including a very secure/complex password, someone scanning the internet for these devices could potentially access your UPS. And that is in addition to the usual concerns about "data breaches" if the manufacturer's database is hacked or if this turns out to be another network device with a security flaw like we hear about in the news sometimes. Why is this more of a problem than with other devices? Because some of the awesome features of this UPS could also be used to damage equipment or even potentially cause a fire. If someone was able to get access to the remote management features, they could (for example) cycle power to anything connected to the advanced managed outlets, on and off and on and off... until they failed or worst case, caught overheated and caught fire. Or if you are using the network switch automatic reset feature, an intruder could disable your network by simply turning off your router.
So, I recommend using caution with this device just like with any other network enabled device, realizing that the potential exists for more serious damage than simple data loss in the event of an intrusion or compromise.

Other Thoughts: This UPS combines the features of 2 separate devices into one, and it does it superbly. It has all the features and reliability you would expect from an APC UPS, plus several advanced power outlet management features that are all accessible over the network. The features worked as advertised and were easy to use. The networking configuration also has a manual option, so you can manually change or manage network settings if the automatic configuration (DHCP) is not appropriate for your network. The little details like the ability to mount it on a wall are very appreciated.
Regarding the important question about capacity - Is this UPS "big enough"? As always, it depends on your usage. The box advertises 6.5 minutes on a power demand of approximately 180w. This is appropriate for a low to mid-range desktop that isn't doing very much. It is also quite suitable for a variety of network devices such as switches, routers, VoIP devices, and network storage devices. The computer I have attached to this UPS is small, and even with me doing some light computer use while on battery backup, my estimated run time on battery alone (just the computer, not the monitor) was expected to be over 20 minutes. This is plenty of time to allow you to save your work and properly shut down your computer in the event of a power outage even with a typical 20" or so LCD monitor attached. Or it could permit your network storage device to continue running during brief power outages or safely shut down to prevent data loss.

The advanced features are truly the icing on the cake, justifying the price of this device. This UPS has certainly earned a permanent spot in my home/small business network. Just make sure you set a complex password to keep people from accessing and messing with your managed outlets.

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5 out of 5 eggsSo much more than a UPS

Pros: Its really a IT power management solution that happens to include battery backup.

So the first question you're likely to ask is why would I pay so much more for a UPS solution just because it has a Lithium battery? We'll maybe you are *that* green, but I doubt it.

This gadget is really much more than just a UPS. Lets explore its capabilities and see if we can convince you its really worth it over the standard under 100 dollar UPS for your home computer.

(1) Its 4 outlets all measure and monitor power consumption. Yep, my computer is drawing 60 watts, the monitor is 20, router is 8 watts and the cable modem is 6 watts. Cool.

(2) The outlets can be configured for different action.

(2A) My computer's outlet is set to "master" and if it drops below, say 20, watts (its configurable) you can set the monitor outlet to shut off. Great for zapping all the "phantom" power draw of things like monitors and printers. You could even set it to turn off your desk lamp when your computer goes to sleep.

(2B) Two of the outlets can even be set with "watchdog." This is a feature that pings a location on the internet (or wherever you say) to see if they are still reachable. If they are not, the outlet automatically shuts off and turns back on, rebooting anything plugged into it. You might not need this, but if you have a router that keeps getting "stuck" or a
dsl/cable modem that needs a reboot occasionally, this is just the trick.

(2C) Those watchdog-capable outlets can also be removed from the backup power if you like. That way, when the power does go out, they won't drain the UPS's battery. Key, for example, if you want to exclude certain devices from being powered during an outage, perhaps a printer or some other device that would otherwise be left on.

(3) Web administration interface. Not only does it have a cool web page to manage and monitor all these functions, it is self aware. OK, almost. If the power goes out, it will send you email notification. Of course, you'll need to make sure your router and modem are part of the backup power scheme, or else you'll have to wait until the power comes back on so it can send you that email.

(4) There are lots of other "cute" things you can do as well...change the logging and notification action, session
timeout, DHCP settings, force the web interface to stay on even if the UPS is turned off, run diagnostics, etc.

(5) Oh, and if you plug the usb cable into your desktop computer, it can tell your computer to shut down gracefully when there is a power failure. In the past, you had to use APC's software to do this, but these days, you just configure your power settings in the operating system. For example, windows 8 recognizes the device instantly as a battery, and you just set your power options to, for example, hibernate your computer after 1 minute of going on battery power.

How's that for cool?

Cons: Well, it has to be said. All that power management goodness, lithium battery too, is a tad expensive.

The fact that the device is lighter than other UPS devices of similar rating is a dubious plus. After all, how often will you move it around?

Another thing, which kind of tweaks me, is how the UPS companies market the devices. The big number "500" is intended to convey how powerful it is. Well it does..sort of.

First, this device is rated at 500VA / 300 Watts. 300 Watts means it can handle 300 Watts of devices total, and keep
them powered for some length of time (the 300 doesn't tell you how long). 500 VA means that the devices can be somewhat misbehaved in how they draw that 300 watts and the UPS will still work. Without getting too technical, suffice it to say that modern computer power supplies tend to be "power corrected" and behave pretty well, so if it draws, say 150 watts, it will also consume about 150 VA. The problem is with typical gadget wall-warts, power bricks, CFL lights and other inexpensive gadgets with
"switching" power supplies. They are not so well behaved. A router may run at 10 watts, but consume 20 VA. So basically think of this as being able to output 300 Watts with some wiggle room (an extra 200 VA) for poorly behaved gadgets. That's probably a good thing.

Second, 500VA/300W tells you nothing about how long it can supply that power. There are two ways APC tells us how long the power will last. On the box, it says "up to 44 minutes," and in smaller print it also says "30.36 Wh."

In order to interpret this information, you need to know how many Watts it can provide for that 44 minutes. Obviously, more Watts, less time. The 30.36 Wh specification might be easier to understand. Wh means Watt-hour. It basically tells you it can deliver 30.36 Watts for 1 hour. If you plug in 60 Watts, you'll get 1/2 hour, so you can do the math. But this isn't quite right either, since (1) the output is not 100% efficient, especially at low wattage, and (2) as the battery discharges, its voltage drops and there will still be some power left in the battery when the UPS has to shut down because the output voltage goes too low.

So, the best thing is to look at the APC web page and look for the run time chart they give you-- that should give the most accurate estimate of how long the UPS will run under different load conditions. Perhaps this graph should be on the box., to make side by side comparisons easier.

Comparing capacity with other UPS's rated around 500 VA / 300 Watts, it looks like this device has considerably *less*
capacity: Example, this device can provide 50 Watts for about 23 minutes (apc website). The similarly named APC BK500 standard UPS is also rated 500 VA / 300 Watts but can provide 50 Watts for about *60* minutes. Thats a big difference. Both in capacity and price.

Other Thoughts: My configuration/use case: The device is next to my desktop computer, connected to the Main outlet, USB cable and ethernet. Monitor and printer on a controllable outlet. Router/Modem are on the non-controllable, but still backed up outlet.

If the power goes out, the following will happen: (1) My computer will initiate hibernation after 1 minute. (2) The
monitor and printer will be shut down by the automatic outlet when the computer hibernates. (3) the remaining power in the UPS will keep the router and modem going for .... by my calculation around 1 hour (haven't tested, but consumption is 10-15 watts). Ymmv.

This will protect my computer and keep the wifi up and running for long enough for me to surf the web and find out how big the tree is that knocked down the power line.

Randomness: (1) Has a telephone line power surge protector. What's a telephone line? :). (2) A setup disc is included that helps you "find" the web interface. Uh, thanks. (3) Lithium battery is supposed to last 6-10 years according to APC. My iphone battery won't last that long, but time will tell. AGM/gell lead batteries only are supposed to last 3 years, so you'll save a bit of money. However, the AGM/Gel batteries aren't very expensive when you buy them on online. Who knows what this Lithium battery will cost, I suspect only APC will sell them.

If all you want to do is power your router and modem during a power outage so you can use your ipad to surf the web for hours, you might consider the much less expensive BK500. If you want a green, nifty, power management solution with more bells and whistles than you can shake a stick at, get this.

Cool gadget.

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4 out of 5 eggsNifty little unit

Pros: Very light, as this uses lithium ion technology instead of lead acid.
Website shows a minimum of 95% efficiency
3 year warranty, but doesn't mention if that includes battery pack
"Network always on" feature allows web access even with device unplugged from the wall and turned off
Supports IPv6
Remote reboot of all outlet's or individual smart outlets
IP watchdog will ping an IP address with 3 different intervals, and if there is no reply will reboot the UPS 5 to 20 times, then it will deactivate. However, it can auto-reactivate from 0 to 12 hours in 4 settings.
NTP update
Email notifications based on 3 severity levels
DNS and domain name settings
Smart power mode. Will turn off the smart outlets if the master outlet is below a configured wattage(5 - 75W/auto).
Two different logs:
Event log-shows system activity, user log in/out, out changes, etc
Data Log-shows a 10 minute interval of Vmin, Vmax, Vouput, Wattage, battery capacity %
Two "smart outlets" are individually configurable for battery back up, energy management, and watchdog.
Power meter for each outlet.

Cons: Too many features for most users.
The Ethernet and USB are recessed with the RJ45 being the hardest to get at.
Appears 120seconds is the default shut down time, untested.
The setup software is worthless. Tested with 2 computers and both could see the device, but the software would not configure the IP settings(from DHCP). Checked online for manual method and this seems to be a common issue APC.
The battery back up will only operate as a Windows Battery when connected via USB. Definitely worth loosing an Egg over.
500VA is not much any more. My desktop will force its APC 900 XS into bypass when gaming heavily.
When used a net appliance, there is no power outage notification for the power computer. I didn't test if USB and ethernet are usable simultaneously.

Other Thoughts: For the technically minded, the battery pack is identified as: LiFePO4 2300mAh.
I could see 500VA(300watt) being useful as a SOHO VoIP/LAN back up separate from the server.
Tested with switch, router, PoE WiFi, and cable modem. The "home" page shows 43 minutes of back up time, and 25.9W of combined power draw.
I have a 2600VA in a server rack and the 4 devices I tested this with isn't even a blip on its web page.
I also performed a firmware update. Wasn't needed but thought I would pass the info along. The software sends the data via TFTP to the back up once located via network scan. It reboots, then you have to log in and select a link at the top of the page to start the actual upgrade. Do not leave anything plugged in because it does reboot at least once. Took about 5 minutes to update and come back online.
Could not get the back up to email at all. There is a test for email and it always failed. Most likely a settings issue as I have not used SMTP. in a very long time.
Also calculates CO2 emissions...

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5 out of 5 eggsNice product and UPS

Pros: After unboxing and using the APC BG500 I can now honestly say that this is much more than just a battery backup for your router and could be easily integrated into anyone’s home/small business network. The BG500 is intended for homeowner use and really does bring a lot to the table with it's useful array of features. When I first removed the unit from the packaging I was pleasantly surprised with the tidy efficient packaging, the light weight and compactness of the unit. After physically setting up the product with the included stand I noticed that it was not that much bigger than a consumer grade wireless router (twice as tall, 1.5x as deep, and just as slim depending on the router). One of the most pleasant surprises I came across was ease of use where the device is essentially plug-n-play where you don't even need the software installed as long as you can find the IP address of the BG500 (normally 192.168.1x.x), with which you can dial in and will be greeted with a very simple, intuitive, and appealing UI. Another feature I enjoyed using was the smart outlets which could be controlled on an individual basis and set to auto reboot for the watchdog feature (polls your internet connection to ensure it is still viable) or auto off from the master outlet. I really did enjoy the UI and ended up spending a few hours just browsing, tweaking, and basically just fooling around because it gave you a good amount of control over such a simple product and even tracked a bunch of stats for you such as how much the device is saving you (after you put in the cost of electricity) and other QoS features. I know I have no mentioned the most important part of a product that calls itself a UPS, yes it does have a 300W battery pack and does not hiccup when switching to battery backup but this unit really is so much more than a UPS that the UPS feature takes a back burner to all of the other useful features.

Cons: I did not have too many issues with this issue that surprised me, I expected to be a little disappointed with the capacity since it is only 300W, you can expect how much it will power. I would have liked to see more outlets, even if they were not on the UPS because then you could just replace the power strip instead having to have this along with a power strip. The two minor caveats that surprised me were that some of the outlets were a bit too close to plug in the large bulky wall warts in and the Ethernet port was surprisingly difficult to plug in due to the recess and 45 degree angle that it is set at.

Other Thoughts: I did try the software CD that they recommend using and all it does is find the BG500 on your network, connect you to it, and then makes it easy to access but I preferred just setting up a static IP for it and just typing the IP into my web browser to connect to it. Overall this is a good product that has done well with my usability and basic discharge tests (last as long as is advertised under the described loads) but I could definitely see another rev of this with the things mentioned in cons improved on, especially the small stuff like plug spacing.

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5 out of 5 eggsGreat new unit!

Pros: Very small compared to AGM units (AGM being the more standard battery type), also very light! It has the capability to be mounted on the wall, sit flat or stand with it's vertical stand which seems to be pretty stable.

I found it to stay fairly cool to the touch, whether charging, idle, or loading. I also checked the temperature of the battery pack which also seemed to stay fairly cool.

The unit makes little to no noise, except when switching but that's even fairly quiet. I do not believe it is fan cooled however I have not verified that.

The web interface is clean and easy to navigate, it has all the goods. Including, power consumption meter, reserve power, some port control, remote on/off, notifications, all sorts of goodies. Granted, most are fairly technical.

I really do like the individual pen signed test slip WITH the serial number on it. This shows these are not simply batch tested, it's a good sign of quality control.

Cons: I still hold a little reservation to the lithium battery, I have a lot of faith in APC and after seeing that the battery pack stays cool I feel pretty good about it.

The software is fairly technical, finding the IP address may not be so easy for some either. The included disc can help you, but the autorun wouldn't trigger for me on two machines, even after trying to directly launch it.

Other Thoughts: My initial concern after hearing about this product was actually the fact that is uses a lithium battery, the problem being that lithium battery life span is reduced by heat, which is caused by charging and loading as well. I was glad to find out battery stayed cool, this maybe in partial to the slow charge rate.

I've had a lot of experience with APC over a lot of years, and it's never been a bad one.

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4 out of 5 eggsGood Small Office UPS

Pros: Very compact for home office use, great for small desktops of laptops. User serviceable battery. Great if you're running a DSL connection. Very easy management.

Cons: No RJ45 (ethernet) or Coax connection, won't protect any network devices other than those using the RJ11 interface (DSL). Only 2 fully protected "Smart" outlets. Can't handle much more than a very small desktop or laptop. Don't hook up a large monitor either, backup time with a laptop, wifi router and switch was about 15 minutes.

Other Thoughts: This a great solution if you have a small home office - and I mean small. This could NOT handle a mid tower or large desktop. I was able to run my Asus G73SW, a Netgear 802.11AC wifi router and a small 5 port switch for about 15 minutes before I was warned the charge was running out. Ultimately, this will end up being used just to keep my network hardware up and running, which if fine with me. If you have a full size desktop, any monitors or other peripherals (phones, camera systems, etc.) you will definitely want to look into other devices or supplemental UPS on top of this.

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5 out of 5 eggsNot bad, APC

Pros: - Lightweight
- Small form factor
- Happily powers gaming laptop just fine

Cons: - Capacity may not be able to handle larger loads, like gaming desktops and speakers
- I wish this was a 'dumber' UPS that doesn't necessarily require software installed to run

Other Thoughts: APC UPS units usually are pretty bulky and heavy, but thankfully this one is not too bad in terms of weight. However, it does have a relatively low capacity, so expect to only really support laptops and home networking equipment on it.

I'm pleased that it's also fairly small compared to other UPS units, which makes it easy to place alongside other equipment without it dominating the entire space.

However, you do need to install the software to configure two of the outlets, which makes this a lot less convenient than other UPS units.

I still would recommend this for lighter loads though: if your workspace only really consists of a router, modem, and a laptop, then go for it. Otherwise, I suspect the UPS unit won't be able to support larger gaming desktops that draw a lot of power from the wall in the event that the power goes out.

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