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WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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This review is from: ASUS Pentium G630 (2.70GHz) 4GB DDR3 500GB HDD 20" Touchscreen All-in-One PC Windows 7 Home Premium 64-Bit ET2012EUTS-B007C
Pros: Touch screen works great, boots fast, runs quiet.
Cons: The computer was good, while it lasted. When it failed they made me pay $90 to ship it back to them. Then they told me I was supposed to get free standard two way shipping but sorry no reimbursements. After two weeks I had not received any email or call from them on status, so I called. Turned out they did not even check it into the repair center until 5 days after it was signed for per UPS. They could not give me any information on the status of the computer even though they had the computer for over a week, I was told this was because Customer Care is in the Caribbean and the service center is in California and Customer Care is not allowed to have any escalation numbers or outside numbers. I still do not have any information on its status and still have not received it back.
Other Thoughts: A large HDD is great, as long as it is not separated into more than one drive! The operating system is on one smaller partition and the rest is on a larger partition so you cannot store large amounts of personal data in the Windows folder but instead have to move it to the second partition thus messing up your libraries.
Dear Valued Customer,
Sorry to hear that you have not received a status update on your unit. Usually what happens is that there is a lot of products on one pallet and takes awhile to log into the computer then send it out to the technician. What is your RMA number so I can better assist you.
Email me at firstname.lastname@example.org. Please reply with reference C1042-1884. ASUS strives to meet and exceeds our customer expectations within our warranty policy.
Jeffrey ASUS Customer Loyalty
2 out of 3 people found this review helpful.
Thanks for the valuable feedback you provided!
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