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Neato XV-12SD/XV-SD Automatic Vacuum Cleaner, Colors May Vary - Manufacturer Refurbished (Scratch And Dent) Cover colors are assorted (please see description below)

Refurbished newegg

  • Casing may have scratches or minor defects which does not affect performance
  • Handles carpets and hard floors
  • Schedule cleanings with timer
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There's a Lot of Neat Technology inside Every Neato Vacuum.



Neato vacuum

It Scans, Maps, and Plans

Most other robot vacuums move around a room at random. They bump into walls, bump into furniture. They go in circles, cleaning some spots several times and others not at all. But Neato knows exactly where it's going at all times.

Its remarkable laser eye uses infrared light to scan the surroundings five times every second. The result is a highly accurate 360-degree map of the room and any obstacles. Then the robot efficiently cleans in a pattern of straight, overlapping lines.

Neato vacuum

Don't You Dare Call It a Sweeper!

A lot of robot "vacuums" are really just sweepers. Their low vacuum power is merely an add-on. But not the Neato. It's the most powerful robot vacuum available today. At the core of every Neato is a centrifugal compression-impeller that uses jet engine airflow principles to create high-powered suction. You can count on it to pick up everything a traditional vacuum would - dirt, pet hair, dust, cereal, and more.

Neato vacuum

Obstacle Avoidance

As it moves around a room, the robot's sensor enables it to avoid obstacles like furniture, walls, stairs, and pets.

Neato vacuum

It Takes Care of Itself

A Neato can handle large floor plans, because it automatically recharges its batteries. When it's low on power, the robot simply returns to its base and recharges. Then it returns to clean, right where it left off.

Neato vacuum


With a Neato there are no bags to buy or throw away. All the dirt and debris is collected in the Neato's top-loading dirt bin. When the bin is full, you simply empty it into your trash.

Neato vacuum

Easy Scheduling

Set a schedule and the Neato will automatically clean at the time you set - daily, every other day, or three times a week.

Neato vacuum

All Floors Are Covered

Unlike some vacuums, Neato robots are designed to work on all types of surfaces. So it can go from the carpet in your living room right onto the tile in your kitchen.

Neato vacuum

It Cleans Where You Don't

There are places in your home that don't get vacuumed very often (or at all), because they're so hard to reach. A Neato robot is only 4 inches high, so it can scurry under beds, couches, and other places regular vacuums can't go.

What's in the Box

Neato vacuum


Learn more about Automatic Vacuum Cleaner


Automatic Vacuum Cleaner


This is a Neato certified factory refurbished unit. This means the unit has been partially disassembled, cleaned, and thoroughly tested to ensure it performs to new factory specifications of an XV-12 model unit. Minor cosmetic blemishes are possible. Covers from several different models are used during the refurbishment process however the internal mechanics of the entire are entirely an XV-12 model and the unit is certified to perform like a new XV-12. Colors are assorted

The future of vacuuming.
The Neato XV-12 will keep your floors clean with just the push of a button. Featuring the most powerful suction in a robot vacuum, the XV-12 will easily pick up dirt, debris and even pet hair. Its laser navigation system ensures that it never misses a spot.

Powerful suction equals a cleaner floor. You can count on the XV-12 to pick up everything a traditional vacuum would-dirt, pet hair, dust, even cereal.

The XV-12 cleans in a methodical back-and-forth pattern. This method is the quickest and most efficient way to ensure that every spot on your floor gets cleaned.

There are no bags to buy or replace. When the dirt bin is full, simply empty it into the trash.

You'll always come home to a clean floor. You can schedule your Neato to clean while you're out working or playing.

Dimensions & Weight

12.5 x 13 x 4 in

Quick Info


  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days

Customer Reviews of Automatic Vacuum Cleaner

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  • william s.
  • 1/17/2015 1:49:28 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsNot overly customer friendly

Pros: When it works it works well. Most of the units are functionally identical so you can upgrade the unit to a pet-allergy unit by simply buying a pet-allergy brush and what is called a HEPA filter.

Cons: I've trying to get several units running properly again, some not mine. I'm going to try a firmware update to fix some units. Note that Neato doesn't appear to recommend firmware updates.

In order to update the software you have to register the units.

In order to register you have to provide make,model,serial no, date bought, and proof of purchase. Some of this data I don't have because the units aren't mine.

According to customer care:

Once registered-you cannot change ownership, because the serial no cannot be reassigned. Thinking about it: you may not be able to change your email address either, forever.

Neato doesn't provide the firmware update as a stand alone firmware update file. Apparently the firmware software isn't smart enough to know which models it can update, that's why they need all the info. BTW this implies if you accidentally enter the wrong make, model,serial number,...; the firmware update could brick the unit.

Be alert that the chargers are not necessarily interchangeable, it may look like it's charging but not.. If you have multiple units, make sure to keep the charger-unit together.

Other Thoughts: The laser scanner failed on one unit and is only factory repairable. Since Neato doesn't sell major parts like the laser scanner, only minor repairs are possible at your local vacuum repair shop. This unit may be used for parts.

KEEP THE BOX THAT CAME WITH THE UNIT for shipping purposes.

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  • David G.
  • 9/30/2014 8:04:48 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

1 out of 5 eggsPlease put my dirt bin back in

Pros: May have a powerful vacuum

Cons: My unit's dirt bin seems to have no latch or lock holding the dirt bin in, only friction on the sides. The dirt bin always and immediately rises a few mm and no longer presses on the open/close sensor button. This causes the unit to detect no dirt bin, stop, and plead "Please put my dirt bin back in,"

I fear I will have to soon return this.

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  • David G.
  • 9/30/2014 7:03:32 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

2 out of 5 eggsflaw

Pros: seems to have a powerful vacuum
moves itself

Cons: The unit constantly repeats "please put my dirt bin back in"
The dirt bin does not lock in or stay in firmly so it lifts up slightly causing the open/close sense button under the bin to lift up and report the bin is not in.
Unless there is a good solution, I plan to return it.

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  • Anonymous
  • 9/13/2014 1:04:10 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsgreat vacuum

Pros: - fits under furniture
- cleans every spot on the floor
- Makes it back home
- well worth the price I got it on sale for $120, it's not worth it to spend $500 on a roomba

Cons: -may get stuck if there is a towel on floor
- cannot be programmed to clean every other week

1 out of 1 people found this review helpful. Did you? Yes No

  • Bruce S.
  • 8/11/2014 10:47:00 AM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat Unit for the price

Pros: Does a great job on vinyl and carpet. Has been programmed well to get all area's. Picks up a surprising amount of dirt, hairs and dust

Cons: Sometimes gets stuck up on furniture. Will return back to base when finished but would be good to have return to base function if you want to interrupt cleaning.

Other Thoughts: Great value for money if compared to Neato and others

2 out of 2 people found this review helpful. Did you? Yes No

  • Gary P.
  • 7/9/2014 5:53:19 AM
  • Tech Level: Somewhat High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsNot a bad little robot!

Pros: Small, smart, easy to empty, easy to schedule,

Cons: Can get wedged under low-bottomed furniture, gets stuck on edge of thick rugs or rocking chair rails, doesn't handle in-floor A/C registers well

Other Thoughts: This robo-vac is pretty good at picking up my dog's daily shed from my hardwood floors. It has trouble with some types of furniture, but overall it's worth the low cost of the refurb to work around these problems using the provided (cuttable) magnetic blocking strip and matchbooks under the legs of my coffee table. It's refreshing to come home to a tumbleweed-free living room. I'd buy this again, but not at full price.

2 out of 2 people found this review helpful. Did you? Yes No

  • Timothy W.
  • 7/4/2014 10:15:58 PM
  • Tech Level: High
  • Ownership: more than 1 year

4 out of 5 eggsXV11 Review

Pros: Cleans hard wood, tile and low carpet well
Battery outlasts dustbin
Filters and agitator "brushes" are durable
2 years old and still works, even with my 1yr old riding it.
USB port for updating firmware (recently added Spot Clean)
Entertaining for cat and children
Cleans under TV stand, couch, etc, where I can't.

Cons: Doesn't get tight corners (no side brush like Roomba)
Dust bin fills up quickly, especially if you have pets
Does not clean shag or thick carpet
The "barrier" strips are primitive compared to Roomba's iR dividers

Other Thoughts: We named it Mo (from WALL-E) and almost feel like he's a family member. Our daughter loves it. It does a generally acceptable job but obviously lacks a dirt sensor so can't determine is a spot needs more focus, etc. It occasionally bumps in to furniture as is expected. If we don't run it more than once a week, it quickly fills up with pet hair and needs a bin dump half-way through cleaning.

Even with these shortcomings, we have never regretted the purchase. The company has done a great job of supporting older models with firmware updates, and upgrades. We've been using the newer style pleated filters for the past year, as the flat filters definitely cause lost suction after a few runs. Fortunately, both filters can be rinsed and reused. You can run them through the dishwasher from what I've read, but that could cause damage to your dishwasher garbage disposal which isn't designed to grind up pet fur.

The unit helps keep floors clean, is simply, and very reliable. It isn't a replacement for a vacuum, but an accessory. We usually run it at the same time we vacuum other rooms with carpeting; essentially cuts the job time in half.

2 out of 2 people found this review helpful. Did you? Yes No

  • Mark F.
  • 7/4/2014 6:13:48 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat vacuum

Pros: Great product and a great price does a awesome job at cleaning the hard wood floors in my home. I should have bought 2 at this price. Its a little powerhouse does a better job than my central system.

Cons: None at this time.

2 out of 2 people found this review helpful. Did you? Yes No

  • Matthew L.
  • 6/29/2014 4:56:21 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsGreat Vacuum

Pros: This thing is amazing for maintaining your floor cleanliness.

The quality of the refurbished unit was very good, mine had scrapes on the exterior plastic, but other than that it's perfect.

I got mine just after doing a big cleanup so now my floors stay nice and clean all the time.

It's never gotten stuck yet, and I have it do unsupervised cleanings twice a week, the trick is to keep a clear and tidy floor.

The battery lasts long enough to do about two large rooms before it needs to take a break and recharge, (about 30 minutes to an hour to change).

Maintenance is basically only inspect the beater brush after every cleaning to see if it needs to be cleaned (hair, wire, etc) and empty and clean the dust bin.

Surprisingly quiet, it's quieter than my tiny Shop-Vac vacuum, and I am able to listen to music while it works. My cat isn't even afraid of it.

Cons: And you might need to empty the dust bin in the middle of the cleaning if you have a lot of carpet.

You do need a second vacuum with a small tip (1 inch) attachment to clean the dust bin and Neato properly after it does it's rounds.

Other Thoughts: I don't know how the newer generations of this vacuum compare, but this one rocks!

Get one if you can.

2 out of 2 people found this review helpful. Did you? Yes No

  • Craig S.
  • 6/29/2014 7:46:13 AM
  • Tech Level: High
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsNeato

Pros: Smart logic patterning gets entire rooms without random passes. Sensors allow close to furniture/walls vacuuming without bumping into everything like my old Roomba did. Finds base charger well for auto recharging. Magnetic room separators work well. Cleans better than my old Roomba.

Cons: Battery life less than major competitor, but this is offset by more efficient patterns and well working ability to self recharge at base unit and continue. Is loud.

Other Thoughts: Overall a very welcome helper to the household.

2 out of 2 people found this review helpful. Did you? Yes No

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