- CCD Image Sensor
- Epson Dual Lens System, 4800 dpi and 6400 dpi 48bit
- Hi-Speed USB 2.0/1.1, IEEE 1394 (FireWire) Interface
disingenuous service 02/09/2009
competitive prices, customer service does usually respond eventually
unprofessional customer service responses, delayed responses which cause further delays in resolving problems with an order. strong evidence of shipping known defective merchandise
after receiving the scanner i noticed it had the same large white dust specks on the underside of the glass, which is unreachable by user, as was described in a recent online review of newegg. after getting an rma number i received no response from customer service for 3 days as to return shipping payment, causing me to have to pay to send it myself. although they ultimately agreed to reimburse me (yet to be seen) it caused a long delay further lengthened by the unexpected 3-5 day rma time they take just to process replacement orders. customer service responses were formulaic and evasive. should have simply returned it and ordered from someone else, would have a working scanner by now rather than being forced to cancel the order rather than wait 3 weeks for a hopefully working item. that, on top of user reviews of disturbing credit card mishandling makes me advise being suspicious of newegg
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