- CCD Image Sensor
- Epson Dual Lens System, 4800 dpi and 6400 dpi 48bit
- Hi-Speed USB 2.0/1.1, IEEE 1394 (FireWire) Interface
disingenuous service
02/09/2009
This review is from: EPSON Perfection V700 B11B178011 Epson Dual Lens System, Film & Photo Flatbed Color Scanner
Pros:
competitive prices, customer service does usually respond eventually
Cons:
unprofessional customer service responses, delayed responses which cause further delays in resolving problems with an order. strong evidence of shipping known defective merchandise
Overall Review:
after receiving the scanner i noticed it had the same large white dust specks on the underside of the glass, which is unreachable by user, as was described in a recent online review of newegg. after getting an rma number i received no response from customer service for 3 days as to return shipping payment, causing me to have to pay to send it myself. although they ultimately agreed to reimburse me (yet to be seen) it caused a long delay further lengthened by the unexpected 3-5 day rma time they take just to process replacement orders. customer service responses were formulaic and evasive. should have simply returned it and ordered from someone else, would have a working scanner by now rather than being forced to cancel the order rather than wait 3 weeks for a hopefully working item. that, on top of user reviews of disturbing credit card mishandling makes me advise being suspicious of newegg
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- Paul A.
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Verified Owner
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Owned For:
less than 1 day
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