Poor materials makes this a waste of money
10/21/2011
This review is from: Elitescreens 94" 16:10 94" Manual Projection Screen M94UWX
Pros:
This screen was fine and did exactly what you expect a manual screen to do. Pull down easily when you need to use it, and lock when you had it at the desired height. It quickly released and rolled back up when done with a simple tug.
Cons:
The customer service and manufacturing of this product however make it a massive waste of money. after approx 6 months of use a loud pop was heard and the screen unrolled and could not be rolled back into the housing. It was clear that something had broken or the spring had lost tension. After numerous emails with customer support they kept advising me to simply re-tension the screen. many attempts at this failed, and the customer service merely advised me to keep attempting to re-tension the spring. After 2 months of frustration i removed the spring from the housing to find that the aluminum rod they have to hold the spring at the desired length had blown out from the torque the spring placed on it. After taking many pictures and sending numerous emails and phone calls i have still not received a replacement part or screen, i am now left with a pile of parts that cost me well over 100 dollars.
Overall Review:
Do not purchase this screen as it is subpar material and a complete lack of customer service
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- Mrs A.
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Verified Owner
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Owned For:
1 month to 1 year
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