Single review: WD Blue 500GB Desktop Hard Disk Drive 7200 RPM 3.5"

WD Blue 500GB Desktop Hard Disk Drive - 7200 RPM SATA 6 Gb/s 16MB Cache 3.5 Inch - WD5000AAKX

7200 RPM 16MB Cache
SATA 6.0Gb/s
For Daily Computing
30 DAYS WARRANTY

Such a Great Name.. But 05/23/2012

This review is from: WD Blue 500GB Desktop Hard Disk Drive - 7200 RPM SATA 6 Gb/s 16MB Cache 3.5 Inch - WD5000AAKX

Pros:

Western Digital has always been a great product to own and even better with the price...

Cons:

BUT!!! I bought two of these. And just after one year, I set down at my computer and smell something burning. Checked throughout the house nothing. Came back computer is off. UH OH!!! Wouldnt turn back on unplugged, plugged back up hit the power, poof came on and i caught a glimps of a flash. did some checking and found the spark was being generated by my secondary hard drive. So dead in the water i thought okay I can deal with this. Save money and get another one. THINGS HAPPEN! But then 2 weeks later my other hard drive. EXACT SAME ONE i bought both at same time of building my computer. IT DIED! JUST POOF!! NOTHING!!! So now im stuck with two paperweights while im stuck using a 80gb IDE hdd until i can afford to get another SATA! Thanks WD!

Overall Review:

Look I am not bashing WD. I am sure this is just a bad part. But come on both of my hard drives? Really? Called Tech Support and got such BAD BAD HORRIBLE ASSISTANCE! Guy acted like i didnt know what i was talking about or doing. Asking me if I was sure I hooked it up right. COME ON!!!

WD I respect you guys and I will probably most likely buy from you guys again when replacing the hard drives that just fried. Like I said accidents happen. But if those go out too you will have just lost a very loyal customer!

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the Caviar Blue 500GB, as this is not the typical experience with the product.
We are very sorry to hear that your drives failed within weeks of each other. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8
For helpful information on the proper handling of your drives please visit the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/1486
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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Anthony W.
Verified Owner
Owned For: more than 1 year

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