Single review: WD Caviar Black WD1002FAEX 1TB 7200 RPM 3.5" Internal HDD

WD Caviar Black WD1002FAEX 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive

Maximum performance for power computing
Dual processor speed
Rock-solid mechanical architecture

Good most of the time 08/25/2012

This review is from: WD Caviar Black WD1002FAEX 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive

Pros:

I purchased 4 of these drives for my last desktop project over a year ago. Over all I have been happy with them, however one of them already gone bad and had to be replaced. But, I think it was just a fluke. The rest of them and the replacement have not had any problems. I have things set up in RAID configs so no data was lost.

Cons:

One of my drives went out after only a year, but the rest of them have been working great.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the Western Digital 1 TB Black Drive, as this is not the typical experience with the product. We recommend utilizing our Data Lifeguard Diagnostics for Windows (WinDLG) utility to test your drive for errors. Our drives are rigorously tested to ensure that they are in good working condition before they leave our warehouses and it is unfortunate that you have experienced a drive failure after a year. For information on our WinDLG software, please view the information provided by the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/940
For information regarding safe installation of your drives, please follow the steps provided by the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/981
In the event that your drive does not pass diagnostic tests or emits unusual noises, we stand by our warranty policy and would appreciate the opportunity to replace your drive for you. The following link provides steps on how to replace your in-warranty drive.
http://wdc.custhelp.com/app/answers/detail/a_id/8
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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Shawn C.
Verified Owner
Owned For: more than 1 year

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