Great rails
11/10/2012
This review is from: iStarUSA IS-26 Industrial type of Ball Bearing Sliding Rails with Length 26"
Pros:
These guys racked up in an iStarUSA WO15AB without breaking a sweat. The motion is smooth, construction quality is high.
Great customer service. When Newegg incorrectly shipped without the mounting hardware, I called the manufacturer. Matt in the customer support department got me squared away in record-breaking time and had the replacement hardware in the mail 24 hours later.
I will be a lifetime customer of iStarUSA based solely on the great customer service.
Cons:
Would be nice if they packed a couple extra screws and nuts. Good thing the hardware store had plenty :)
Overall Review:
Newegg showed an unprecedented ability to mess up shipping on 2 of the 4 rails I bought.
2 shipped correctly.
1 shipped missing ALL the mounting hardware.
1 was damaged during shipping due to bad packing.
As someone else noted, Newegg does not pack these adequately and therefore they are subject to damage in shipping. The product itself is great if Newegg can get their act together.
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- Matthew D.
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Verified Owner
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Owned For:
1 month to 1 year
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