Single review: Refurbished: WD My Book Essential 1TB USB 3.0 External Hard Drive WDBACW0010HBK Black

WD My Book Essential 1TB USB 3.0 External Hard Drive WDBACW0010HBK Black

WDBACW0010HBK
USB 3.0
90 days limited

WD :/ 05/03/2013

This review is from: WD My Book Essential 1TB USB 3.0 External Hard Drive WDBACW0010HBK Black

Pros:

cheap

Cons:

Picked this up to replace a WD Elements drive that fried itself (those cases are really bad and no ventililation.)

A different elements drive and I have the 2TB My Book model which transfer around 32 MB/s.

This RMA Refurb special is a let down, it peaks at 18 MB/s copy speeds.

Would recommend spending the extra 20 bucks for a new one with higher capacity. This is too slow and already feels it's dieing.

ALSO Beware, these Refurbished Models come with a statement saying they are NON-RETURNABLE to Newegg .. a "30 day replacement warranty" !!!

ALSO does not come with the standard AC adaptor that comes with WD drives, a very very very light cheap plastic plug with the label "Asian Power Devices Inc.

At any rate, WD has 3 year RMA warranties on new drives, this 30 day is a joke when Google is flooded about Western Digital drive failures.

Buyer Beware.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Essential, as this is not the typical experience with the product. We are very sorry to hear that your drive may be experiencing issues. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would like to assure you that what you have experienced is extremely abnormal. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience, as well as provide you with the appropriate power adaptor. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

2 people found this review helpful. Did you? Yes Yes / No

Anonymous
Verified Owner
Owned For: 1 day to 1 week

write a review