Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Elements Portable, as this is not the typical experience with the product. For warranty replacement assistance online, please visit the following link
http://wdc.custhelp.com/app/answers/detail/a_id/8
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience directly. You may also contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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