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EVGA > 
Item#: N82E16814130814

4 out of 5 eggs Not so great experience with card, but EVGA - wow! 11/16/2013

This review is from: EVGA 01G-P3-2625-KR GeForce GT 620 1GB 64-Bit DDR3 PCI Express 2.0 x16 HDCP Ready Video Card

Pros:

Low profile w/ incl. bracket, powerful for it's size

Cons:

Fan broke faaaaaast.

Other Thoughts:

The card worked well for about 7 months. Just after Windows 8.1 was released I noticed that my HTPC would "black out" - initially I thought this was Windows 8.1 and/or driver issues, but things just didn't point to software problems. A popular app I use called WhoCrashed stopped working with Windows 8.1 so I had to dig into event logs, crash dumps etc. where I found no culprits. First awkward thing was that the HTPC was actually not rebooting, I was the one who had to reboot manually. Second thing was that sometimes the video didn't come up on reboot. Finally, these blanking occurred with or without stress, all it needed was time. WhoCrashed released an update and confirmed what I was thinking, there were no software/driver issues. Anyway, long story short(er), eventually things ended up pointing to hardware; I open up the system to realize the fan is dead, which is something I didn't consider since the card isn't even a year old otherwise the fan would have been the first thing I'd check.

I RMA'd the card with EVGA thinking they would just replace the fan but they sent me another card entirely.

Here's where and why they shine. I purchased the card for a low profile system. When I swapped brackets, I have no clue what I did with the regular one, and either way I thought they were just going to replace the fan. (I guess they found something else wrong?). So I sent them my card with the low profile bracket installed but since they sent a different card, no low profile bracket was included. I accepted this essentially as my fault because they do say to return it without accessories and the low profile bracket is an accessory. I wrote to them asking if they could send a (or my own, improbable but hopefully) low profile bracket to me since I'd have no way to mount the card.

They have! I just got a UPS notification that EVGA has sent me a low profile bracket. So here I am with my story, officially impressed with EVGA customer service. I was planning to sort of write off the brand, like Sapphire after all once bitten, twice shy (every Sapphire card I've owned had it's fan go bad within months) but now I'm a "fan". :)

Thanks EVGA, you're a breath of fresh air.

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  • Andrew H.
  • Verified Owner
  • Owned For: 1 month to 1 year


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Item#: N82E16814130814
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