Single review: MSI N780 LIGHTNING G-SYNC Support GeForce GTX 780 3GB 384-Bit GDDR5 PCI Express 3.0 HDCP Ready SLI Support Video Card

MSI N780 LIGHTNING G-SYNC Support GeForce GTX 780 3GB 384-Bit GDDR5 PCI Express 3.0 HDCP Ready SLI Support Video Card

2304 CUDA Cores
3GB 384-Bit GDDR5
PCI Express 3.0

Great while it works 03/01/2014

This review is from: MSI N780 LIGHTNING G-SYNC Support GeForce GTX 780 3GB 384-Bit GDDR5 PCI Express 3.0 HDCP Ready SLI Support Video Card

Pros:

Quiet, Powerful, Stays Cool

Cons:

Broken within three months, Poor quality RMA service

Overall Review:

This card was great while it worked, but I've had it for less than three months and a component has already blown. Component C502 almost started a case fire in my case when it blew. Air flow was more than adequate as the case was open at the time and I had just started the computer up. My computer shut itself down one day and wouldn't start up again, so I started removing components to see which one was causing problems. The graphics card seemed to be the culprit since when I removed it, my computer started up. I had it out for a day, then decided to see if I put it back in if it would start again. That is when the component caught fire in my case.

This wouldn't be so bad, except that the RMA service seems to also be pretty bad. No customer service except on weekdays, which is fine, but what really gets me is that I am going to be sent a refurbished item and I have to pay for shipping! I paid almost $500 for this item, so the service could stand to be better than this. I'm really disappointed because I thought of MSI as a big company with good service, so I felt safe buying this card from them. Turns out I should have waited for another brand of non-reference 780's to go on sale.

Manufacturer Response:

Dear Valued Customer,

We apologize for the issues that you are having with this product.

If you have not go through troubleshooting yet, then feel free to contact our tech support team for assistance at 626.271.1004 from M to F, 6am to 6pm Pacific Time.
If you have gone through troubleshooting and confirmed the symptom, then please kindly visit the URL below to set up a RMA for warranty service.
http://service.msicomputer.com/msi_user/rma_form_new.aspx

Required Information:
1. Full name (first, and last)
2. Telephone #
3. Physical address (No PO box)
4. Email address
5. Serial number (located on the box, or the back of VGA card, eg 602-xxxx-xxxBxxxxxxxxxx)
6. Please write clear details about symptoms you are having onto the Special Remark section.

Once your information and warranty are verified by the system then you will get a RMA# immediately.
You will receive a RMA email which indicates the turn-around time as well as ship-to address.

If you have any questions or concerns regarding the product or special requests, received the unit back from RMA but are still having issues, please do not hesitate to call us or email us directly and we will be more than happy to assist you, thank you.
Tech Support Line: 626-271-1004 (M to F, 6am to 6pm Pacific Time)
Tech Support Email: usreview@msi.com

Best Regards,
MSI Review Team | usreview@msi.com

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Oscar N.
Verified Owner
Owned For: 1 month to 1 year

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