Road Entertainment Seller Profile 718-384-2550 Email This Seller See all products from Road Entertainment
Monday – Thursday (10:00 AM – 5:00 PM EST) / Friday (10:00 AM – 12:00 PM EST) / No Weekend Hours EST
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Standard Return Policy
* All returns must have a Return Merchandise Authorization (RMA) number.
* An RMA number must be requested within 30 calendar days after the date of your purchase.
* An RMA number is valid for 14 calendar days after it is provided.
* A processing fee of 10 percent will apply to the cost of the merchandise being returned for a refund.
* Refunds are applied to the method of payment used at the time of purchase within 2 business days after receiving the returned merchandise.
* Only the value of the merchandise returned will be refunded, not the shipping cost.
* When free shipping was offered on the item returned for a refund, the original shipping cost that we paid the shipping carrier will be deducted from your refund.
* Merchandise that is defective upon receipt will be replaced.
* You may return defective merchandise for a refund, however the unit needs to be returned with all its accessories in the same condition as you received it. If anything will be missing from your return a restocking fee may apply.
* We inspect our packages before they leave our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 2 business days from the date of receipt for all damage/shipping related claims. Damaged merchandise will be replaced with the same model only. You may also return damaged merchandise for a refund.
* All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. remote, wires, battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork.
* The RMA number or any other writings must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.