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Seller#: 0UHOPTYV2CZIJJ8B6

Vandue Seller Profile 866-768-1615 Email This SellerEmail This Seller  See all products from Vandue See all products from Vandue

About Us

Vandue.com is a California based household goods retailer with over 15 years of internet retail business experience.

Vandue.com prides itself on providing our customers with an enormous selection of unique and innovative products. We have most of our products manufactured to our own high standards in quality. Most of our products carry their own manufacturer's warranties against faulty workmanship.

Vandue.com is committed to providing superior customer service. It is our goal to ensure that each and every customer enjoys an easy and satisfying online shopping experience.

Vandue.com is committed to delivering your order as quickly as possible. We offer fast domestic ground shipping to the 48 contingous states, and all orders are usually shipped within 48 hours of payment. We offer shipping worldwide shipping to virtually anywhere in the world.

We also offer very easy exchanges and returns including a generous 30 day return policy on all purchases made from Vandue.
For customer service issues please contact us at (866) 768-1615 Monday – Friday 9 A.M. to 4 P.M. PST(excluding holidays), or email our Customer Support Department support@vandue.com.

Thanks for shopping with Vandue

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
newegg
33%
Good Rating + 4 2 Reviews
newegg
10%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
5%
Very Poor Rating + 1 11 Reviews
newegg
52%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
deluxestogie
Order Date : 8/24/2014

Rating + 1 Inadequate Customer Service

The glass teapot arrived shattered. The carrier had marked it as damaged (I suppose from the tinkling sound) when it was first shipped. Outer box was intact. Very sloppy packing.
NewEgg unable to help, since it is from an independent vendor. After eventually tracking down a customer service phone number for the vendor, I was greeted by a helpful voice. No need to return the item. My credit card will be credited. I was delighted.
It has now been two weeks, and no sign of a refund. Truly disappointing for a mere $25 purchase.
I am now wary of "independent vendors" who hide behind NewEgg's good name.

Did you find this review helpful? Yes No

N/A
Order Date : 8/24/2014

Rating + 1 Sales order number: 204538376

The glass was unusable due to a warped base, the center of the bottom of the glass had a high point which would not let the glass sit on a flat surface without tipping over. Very poor quality.

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Panasyno
Order Date : 8/24/2014

Rating + 1 Don't order from this company.

Please spare yourselves the Trouble and the problems with dealing with this Company, The Glass Tea Pot wasn't placed in any kind of secure packaging and will arrive Broken and trying to get then to replace the Tea Pot will prove to be a pain in the ***. and that is if you get it. I haven't yet and I sent them 3 times the pictures they request.

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Panasyno
Order Date : 8/24/2014

Rating + 1 Don't waste your time or money

The package was full of broken glass no packaging material to protect it and I asked for a refund and the company hasn't even returned my email.

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j robert
Order Date : 8/17/2014

Rating + 4 professional salesman

Good packaging and rapidly delivered. product description equal the web mention

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N/A
Order Date : 7/18/2014

Rating + 5 Perfect!

Shipped exactly as promised

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N/A
Order Date : 6/19/2014

Rating + 5 Awesome Seller

Purchase the item and was hipped within an hour. Amazing!

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PK
Order Date : 2/20/2014

Rating + 1 Seller: Vandue

Delivery was much slower than expected and there was minimal information provided about delivery status

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N/A
Order Date : 2/16/2014

Rating + 2 Still waiting for resolution on RMA

I request RMA on 1 item that arrived defective. I asked for a replacement or refund on the item. The request was acknowledge and i was asked to send pictures. It's been now 4 business days and still waiting on the resolution.

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Great1
Order Date : 2/17/2014

Rating + 1 Items missing

Received this and the strainer was missing. Sent a request to return this and am now being charged to ship this back. Not a good experience.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    We want you to be fully satisfied with every item that you purchase from Vandue. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of the original ship date for a full refund of the purchase price, minus the shipping, handling, or other charges. Note: If the item is sold under a free shipping promotion, the actual cost of shipping the item to you will be deducted from the purchase price. All returned items must be received within 30 days of the original ship date for refunds.


    The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, accessories and a copy of the original invoice to ensure full credit. Items that have been opened, used or that will require repackaging are subject to a 15% restocking fee or more depending on its ability to be re-sold. We reserve the right to determine restocking fees for any opened/used item.


    Items that arrive damaged must be notified to us within 5 days of receipt. If a product arrives damaged we will file claims with the shipping carrier and arrange for the return of the product and exchange for a new product.

    Certain items such as RC toys and health & beauty products cannot be returned for refunds once opened. RC toys must be returned in original unopened condition to receive a refund. If opened we can only exchange or offer store credit. Health and beauty products such as massage tables, massage chairs, massage accessories, hair removal products and skin creams cannot be returned for health related reasons. For massage tables specifically, we offer several year warranties on our tables and can exchange tables for manufacturer defect related issues. Once shipped from our warehouse we can only exchange or offer store credit for massage related products.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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