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Vandue Seller Profile 866-768-1615 Email This SellerEmail This Seller  See all products from Vandue See all products from Vandue

About Us is a California based household goods retailer with over 15 years of internet retail business experience. prides itself on providing our customers with an enormous selection of unique and innovative products. We have most of our products manufactured to our own high standards in quality. Most of our products carry their own manufacturer's warranties against faulty workmanship. is committed to providing superior customer service. It is our goal to ensure that each and every customer enjoys an easy and satisfying online shopping experience. is committed to delivering your order as quickly as possible. We offer fast domestic ground shipping to the 48 contingous states, and all orders are usually shipped within 48 hours of payment. We offer shipping worldwide shipping to virtually anywhere in the world.

We also offer very easy exchanges and returns including a generous 30 day return policy on all purchases made from Vandue.
For customer service issues please contact us at (866) 768-1615 Monday – Friday 9 A.M. to 4 P.M. PST(excluding holidays), or email our Customer Support Department

Thanks for shopping with Vandue

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (17 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 8 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/18/2014

Rating + 5 Perfect!

Shipped exactly as promised

Did you find this review helpful? Yes No

Order Date : 6/19/2014

Rating + 5 Awesome Seller

Purchase the item and was hipped within an hour. Amazing!

Did you find this review helpful? Yes No

Order Date : 2/20/2014

Rating + 1 Seller: Vandue

Delivery was much slower than expected and there was minimal information provided about delivery status

Did you find this review helpful? Yes No

Order Date : 2/16/2014

Rating + 2 Still waiting for resolution on RMA

I request RMA on 1 item that arrived defective. I asked for a replacement or refund on the item. The request was acknowledge and i was asked to send pictures. It's been now 4 business days and still waiting on the resolution.

Did you find this review helpful? Yes No

Order Date : 2/17/2014

Rating + 1 Items missing

Received this and the strainer was missing. Sent a request to return this and am now being charged to ship this back. Not a good experience.

Did you find this review helpful? Yes No

Order Date : 10/20/2013

Rating + 1 No response from customer service

My item arrived damaged. Requested a RMA. No response.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/21/2013

Rating + 1 Stay away

0 stars if it's available.

Stay away as they will try get your money whether you decide to keep their product or not.

They offer free shipping to you but if you decide to return your order you will have to pay for return shipping. They will have you pay for the free shipping for shipping the product to you. Since you don't really know how much they actually paid for their shipping of the order to you, they will charge you more than they actually paid so they can make some money.

Stay away as they are horrible to deal with!

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 10/14/2013

Rating + 1 Stay away from Vandue

Do not buy from Vandue. Does not stand behind their product. Received damaged product and have been emailing customer service for almost a month with no replacement. All I get is maybe 1 or 2 emails asking for information that was already in my email saying they will send a replacement that is never received. Poor customer service - Buyer Beware....

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/10/2013

Rating + 1 Never received item - no response from Vandue

UPS tracking says it was delivered. Never received anything. Emailed vandue support to file a shipping claim, never got a response.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 8/18/2013

Rating + 5 Very good customer service

Thanks for your good customer service

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    We want you to be fully satisfied with every item that you purchase from Vandue. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of the original ship date for a full refund of the purchase price, minus the shipping, handling, or other charges. Note: If the item is sold under a free shipping promotion, the actual cost of shipping the item to you will be deducted from the purchase price. All returned items must be received within 30 days of the original ship date for refunds.

    The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, accessories and a copy of the original invoice to ensure full credit. Items that have been opened, used or that will require repackaging are subject to a 15% restocking fee or more depending on its ability to be re-sold. We reserve the right to determine restocking fees for any opened/used item.

    Items that arrive damaged must be notified to us within 5 days of receipt. If a product arrives damaged we will file claims with the shipping carrier and arrange for the return of the product and exchange for a new product.

    Certain items such as RC toys and health & beauty products cannot be returned for refunds once opened. RC toys must be returned in original unopened condition to receive a refund. If opened we can only exchange or offer store credit. Health and beauty products such as massage tables, massage chairs, massage accessories, hair removal products and skin creams cannot be returned for health related reasons. For massage tables specifically, we offer several year warranties on our tables and can exchange tables for manufacturer defect related issues. Once shipped from our warehouse we can only exchange or offer store credit for massage related products.
RMA instructions
    Please email us if you would like to return an item. You must complete an RMA form with a valid RMA number if you send an item back to us for an exchange or refund.
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