Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

PremierTry Message.
Home
Home > 
Review Center > 
Seller#: 0UHZRBI9FMWLWG449

antonline.com Seller Profile 877-293-9797 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from antonline.com See all products from antonline.com

ANTOnline.com is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8,983 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7,087 Reviews
newegg
79%
Good Rating + 4 839 Reviews
newegg
9%
Average Rating + 3 207 Reviews
newegg
2%
Poor Rating + 2 135 Reviews
newegg
2%
Very Poor Rating + 1 715 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
PAUL N.
Order Date : 7/24/2015

Rating + 1 Would not order from antonline again.

I twice attempted to return an unopened, unused, undamaged computer using antonline's "No Hassle Returns" website. I submitted the requests during the return time window, but antonline has still not provided an RMA number or a shipping label.

Their returns website seems to have functioned correctly, but antonline's representative claims there is no record of the request in their order system.

Now, time has run out, and I have escalated this issue to newegg for resolution. Hopefully the problem can be resolved.

Antonline is a fast shipper with good products and cordial service reps. But I am very disappointed at their failure to handle a simple return request according to their published procedures.

FOLLOW UP: Just to complete the story. I managed to contact a "supervisor," explaining that I really needed to talk to someone about issuing an RMA. He declined my request for a ticket or a case number ("we don't use those") and referred me back to "Bob," the "customer service representative," whose real name could just as well have been "Bot."

newegg did follow-up, as I requested, and the message from antonline was that the "return period" had now expired. Period. I resold the computer at a loss.

At lot of people seem to have had successful experiences buying from antonline. To me they came across as understaffed, disorganized -- and not exactly rude, but with a pretty clear message that "we don't have time to bother with you" delivered in a friendly way. Just be aware that you're taking a risk when you buy from them. Personally, I will not deal with them again, no matter how good the bargain.

Did you find this review helpful? Yes No

William S.
Order Date : 7/12/2016

Rating + 5 LSI MegaRAID SATA / SAS 9260-4i 6Gb/s PCI-Express 2.0 w/ 512MB onboard memory RAID Controller Card

Item was what was expected. If the need were to arise in the future to purchase from antonline again, I would.

Did you find this review helpful? Yes No

Anonymous
Order Date : 7/11/2016

Rating + 5 USB 3.0 4 Port Hub

The package was shipped out quickly. The product is well made. I got it for a reasonable price.

Did you find this review helpful? Yes No

Crystal R.
Order Date : 6/30/2016

Rating + 4 Product is Perfect

Product was exactly what I needed. The only gripe I have is the shipping took one week longer than what was promised on the site and what the expected delivery date said. Regardless, their staff was quick (Within 24hours) to answer my questions about the delay in shipping with I emailed them. The NewEgg customer service rep was amazing even though the product was bought through a 3rd party and not shipped from NewEgg.

Did you find this review helpful? Yes No

Kevin A.
Order Date : 7/10/2016

Rating + 5 pci openning covers

they came in a timely manner

Did you find this review helpful? Yes No

Anonymous
Order Date : 6/26/2016

Rating + 5 Ships quick.

No problems. Would buy again.

Did you find this review helpful? Yes No

Anonymous
Order Date : 7/10/2016

Rating + 5

Came in a timely manner and came in great condition

Did you find this review helpful? Yes No

Todd J.
Order Date : 7/10/2016

Rating + 5 Quick product, fast shipping, would definitely do again.

Thanks! I really appreciate it... shipping was quick, exactly as described... "I" got the deal here.

Did you find this review helpful? Yes No

Thomas G.
Order Date : 7/14/2016

Rating + 5 Very good service

I got a great deal on a ASUS 28in 4k monitor that is usually 500-600 USD for 432 USD. product was shipped in it's retail box (that is ok it is very well packaged from the manufacture) came in pristine condition and is brand new. No dead or stuck pixels and arrived on the estimated date. Overall id say this seller is very good and wont hesitate buying from them again if i have too.

Did you find this review helpful? Yes No

Timothy W.
Order Date : 7/9/2016

Rating + 5 Quick

Great vendor. The ordering process was easy. The price was very good and they shipped very quickly. Overall was a good experience.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    All returns must include the following:

    Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
    Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

    Valid Return Merchandise Authorization (RMA) written on the shipping label.

    Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

    The return must be complete and include all accessories (transformers, antennas, remote control, batteries, software disks, etc.)

    Manufacturer documentation (manuals, warranty cards, registration information, etc.)

    The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

    Returns

    To begin the return process on an item you change your mind about, you will first need to obtain an RMA number. Click here for directions on receiving an RMA //www.antonline.com/request_rma.php

    (If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect(not matching the order placed online) or defective upon return inspection.
    Please note that ANTONLINE.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.

    Basic Return Policy

    Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website and return to our returns warehouse. Only one RMAis issued per return. When it expires
    (30 days from purchase), you may no longer return your product. Returns received after 30 days from purchase will be refused.

    If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. See the Manufacturer Contact List at the bottom of this page.

    Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

    Upon our acceptance of the merchandise in like new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase by Newegg
    in accordance with Newegg's specific refund policy. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

    The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the produ

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.