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Seller#: 0UH4F84U4XYF7X06D

goHardDrive Seller Profile 626-593-9927 Email This SellerEmail This Seller  See all products from goHardDrive See all products from goHardDrive

goHardDrive has the resources to get you what you need, when you need it - along with the culture of customer care that will make it an enjoyable, hassle-free experience. We guarantee it.

goHardDrive was established to serve the needs of computer users, we are serving with best quality of services and lowest price on computer products. goHardDrive is headquartered in La Puente, California. It is a direct-to-consumer e-Commerce site specializing in providing computer-related excess inventory, manufacturer-closeouts, high-demand and unusual computer components and peripherals at highly-discounted prices to you! But our success has been built on a simple principle: take care of every customer like they were a member of our family. Our call center staffs always trained to answer your questions, make recommendations and deliver best solutions for your PC.

Just because we offer the always lowest prices doesn't mean we skimp on service. In fact, it is because we take care of our customers and you continue to support us with your business, that we're able to use our buying power to get you the best deals. And we intend to continue serving you. Every day!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,009 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 810 Reviews
newegg
81%
Good Rating + 4 136 Reviews
newegg
13%
Average Rating + 3 22 Reviews
newegg
2%
Poor Rating + 2 11 Reviews
newegg
1%
Very Poor Rating + 1 30 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 4/23/2015

Rating + 1 Rebates

After going through your latest rebate process, you will never see another order from me. I may not be the first, and certainly will not be the last to leave.

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zero cool
Order Date : 9/18/2014

Rating + 1 broken hard drive

don't buy from them

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N/A
Order Date : 5/10/2015

Rating + 5 Great Deal

Always a great deal for the money. A+++++++

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Shawn
Order Date : 2/8/2015

Rating + 5 Great seller

I purchased a 2TB western digital hard drive from these guys. Unfortunately, the drive proved to be unreliable and failed after only 2 weeks. I requested a replacement and the seller supplied one quickly and with zero hassle. The replacement drive ended up failing as well. I contacted them again and was given a full refund, no questions asked. My experience with Western Digital products has been bad, but dealing with this seller was a pleasure. Thanks guys!

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N/A
Order Date : 5/2/2015

Rating + 5

Very fast, great seller

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N/A
Order Date : 5/9/2015

Rating + 5

Very fast, great seller

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scriptx
Order Date : 2/23/2015

Rating + 5 How to measure a good vendor?

I typically read vendor reviews before purchasing and look for a review like this one. Sure everyone is happy when everything goes well. But when something goes wrong how good is the vendor? This one was excellent. The drive had loads of bad clusters after 30 days, the return was simple, quick and... Perfect. I wish more vendors were like that....

1 out of 1 people found this review helpful. Did you? Yes No

Johnny C.
Order Date : 4/23/2015

Rating + 5 Best Customer Service

First hard drive came in damaged from shipping. After emailing customer service, I heard back in under two hours and on a Friday night, they had sent me a new one 3 days priority and gave me a prepaid return shipping label. No questions asked.

Best customer service I've had in years.

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Rick
Order Date : 4/30/2015

Rating + 5 Great service

Purchased a refurb Hitachi drive. Shipped fast and works. No issues.

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Gary
Order Date : 5/4/2015

Rating + 1 Deceptive sales

The description of this drive: Hitachi GST Deskstar E7K1000 HDE721010SLA330 (0A38028) 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare Drive as listed. Which is an out of date part says not one word about being used, a pull or a refurb. The drive arrived poorly packed in a minimum of bubble wrap and a folded over piece of cardboard. It has over 39,000 hours on it, a bad sector and fails smart test. If I want to roll the dice on buying a used part, I go to an auction that sells used parts. Then I know I am rolling the dice on buying a used part. Not buying a part from a vendor that has, as long as I have dealt with them, sells primarily new parts. If the part is not new, its clearly marked used, open box or refurbished parts as such. This is just plain old false advertising and shady, shoddy, deceptive business practice. I have not bought anything from Newegg in a while. This is not the Newegg I remember. I hope they find a way to screen these vendors out.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

RMA Policy
    Worry Free 30-Day RMA Return
    Please contact us for RMA Request.
RMA instructions
    Email to info@goHardDrive.com to request for "Prepaid Return Shipping Label".

    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction.
    4. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included.
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