Pros: Excellent Printer, love the scanning software

Cons: I HATE Brother Customer Service, I have had multiple problems with this printer saying a toner cartridge is empty long before it is empty. Customer service at Brother rather than do anything to help me would rather put me on hold for 30 min, walk me through a bunch of useless steps, and then tell me to buy $120 worth of replacement drum and toner. Thank you Brother for wasting my time.