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CyberLink PowerDirector 12 Ultimate
  • Verified Owner
  • Owned For: 1 week to 1 month

1 out of 5 eggs Horrific Support 07/01/2014

This review is from: CyberLink PowerDirector 12 Ultimate

Pros: ZERO, Free software does a better job

Cons: Horrific

Cyberlink Power Director has an issue with older tapes the internal coding seems to detect static found on older media as copy protection and will abort the process, I sent an email to their support staff figured a simple patch or update would remedy the issue this is their reply
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Cyberlink’s response
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Thank you for contacting Cyberlink Technical Support.

I understand your concern related to copyright error when trying to capture home movies using Power Director 12 software.

I would like to inform you that with old tapes, this is a common issue of getting copyright protected error. This error occurs due to weak magnetic field on the VHS tapes.

Please note that this error generally occurs when the source tapes are very old or have physical errors on them. Please try and use a different (new) tapes and let us know if the issue persists.

I would suggest you to update capture card drivers and see if it helps in resolving the issue.

If issue persists then the problem is old VHS tape specific. In that case, you should use new tapes.

I have been an IT pro for 25 years, I am in customer service customers pay tens of thousands of dollars to call us when their systems go down, if I ever dismissed a customer’s issue in the manner Cyberlink dismissed mine I would be fired on the spot,
Can you even find new VHS tapes anymore? Does Cyberlink have a Time machine I can borrow to go back 20 years and reshoot my home movies? And how is updating my hardware drivers supposed to keep an Error in their software that they know about from happening again?

Other Thoughts: Would return this if I could it is a waste of money

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SAMSUNG D3 Station 4TB USB 3.0 3.5
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: NONE

Cons: I have a brand new system works flawlessly I plug in this drive and try to copy it is my system core dumps with a Watchdog_Clock Error every single time.

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CORSAIR CX series CX600 600W ATX12V v2.3 80 PLUS BRONZE Certified Active PFC Power Supply
  • Verified Owner
  • Owned For: less than 1 day

Pros: NONE

Cons: I am beyond livid, I am so upset!! I finely got money saved up to get a computer, It wasn’t fast it wasn’t new, I saved up and got a GTX 460 GPU I knew the no named power supply I currently had was not up to the challenge so too make sure it had everything I needed I purchased a NEW Corsair Power supply, and a New Cooler master CPU cooler, This computer worked perfectly before I swapped the power supplies, I checked all my cabled twice (been in IT for over 20 years I would guess I have built 5000 PC in my life) I plugged it in and out came the blue smoke I powered it off Immediately, I hoped it was just the power supply, I swapped back in the working power supply. Crossed my fingers and hit the button NOTHING, NO CPU fan NO POST nothing.

Other Thoughts: This wasn’t some Rockfish fly by night PS this was a top rated Corsair so now I am out the power supply and whatever else it blew in my system.

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Joseph L.'s Profile

Display Name: Joseph L.

Date Joined: 12/18/07

  • Reviews: 4
  • Helpfulness: 4
  • First Review: 10/26/13
  • Last Review: 07/01/14
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