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HP ENVY 14 14-3010NR Ultrabook Intel Core i5 2467M (1.60 GHz) 128 GB SSD Intel HD Graphics 3000 Shared memory 14
  • neweggOwned For: 1 month to 1 year

Pros: If you need a $1200+ paperweight, the HP Envy line will fit your needs perfectly.

Cons: Poor quality control.
Poor Customer Service.
Poor repair for warranty claims.
Poor warranty guidelines.

Don't be fooled by the so-called "premium" version of HP laptops. The Envy moniker doesn't necessarily mean that you will get better hardware or better customer support. After dealing with an HP Envy purchase that didn't work from the beginning (overheating, multiple driver issues, BIOS issues, etc), what I have gotten so far after 2 service repairs by the HP Repair center is: a damaged laptop, a poorly assembled laptop with internals hanging out of the case and screws backed out, a laptop with poor drivers due to driver support on the HP Support webpage, and a laptop that I haven't been able to use for it's intended purpose since my purchase date.

Now the laptop is obsolete and what has basically happened to me is the equivalent of someone selling me an expensive product and then telling me that I can't use it for a year, after they have damaged it and waited until it was obsolete.

Other Thoughts: Please do not get fooled by HP. Do not get fooled by the clever "Apple" aluminum chassis design. What you are getting is an aluminum paperweight that will be riddled with bugs. If you do make the purchase and are not satisfied with the product due to faulty hardware from the factory or bugs in general, HP will not replace your product like many other laptop manufacturers would (and ethically should). You will be greeted by multiple repair attempts that will subsequently damage a laptop you have tried so hard to keep in perfect shape (if you are one that has pride of ownership like myself). You will NOT be happy with your purchase.

The funny thing about HP is that if they would have resolved the issues with my laptop and owned up to the damage of the laptop caused by their dis-assembly and re-assembly, I would have had no problem buying future products from HP due to the Customer Support. The fact that they would actually damage a customer's laptop after multiple issues with hardware and then basically tell the customer "tough luck" is just totally unethical and is reason enough to not buy any of their products.


Timothy F.'s Profile

Display Name: Timothy F.

Date Joined: 11/22/10

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 11/13/12
  • Last Review: 11/13/12
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