Pros: This is about the rebate service used for this device, not the product itself.

Cons: After submitting my rebate form with all the appropriate information, I never heard anything. I looked up my reference code, found out it was denied, and tried to contact the company about it. They ignored all emails.

When the first word after the question "Q: Can I return my order for any reason?" is "yes", then you should not have a page long list of exceptions, especially when the items that aren't returnable are buried at the bottom of the page. The reality is you can NOT return any product for any reason, and this should be more clearly stated. The costume itself was fine, but bigger than indicated on both the website and the package.