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Andrew T.

Andrew T.

Joined on 05/10/09

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Product Reviews
product reviews
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Most Critical Review

Excellent Picture Quality, Terrible Experience

Samsung 55" 1080p LED-LCD HDTV UN55H7150AFXZA
Samsung 55" 1080p LED-LCD HDTV UN55H7150AFXZA

Pros: I bought this TV at the beginning of May, almost a month or so from the TV's started coming out. I was really excited about the TV because it was the perfect size for our living room, excellent picture quality as seen in Best Buy, and had the ability to use Plex. Hardware Setup: Easy setup with minimal difficulties. You have to have an area to lay the TV down in order to put the stand on. There are some issues taking the plastic covering off the front bezel of the TV and requires LOTS of patience. I would suggest using an exacto knife if your plastic covering is embedded in the manufacture process. Seriously, super annoying. The IR repeater cord that's used for the universal remote setup is somewhat short. This may limit your setup if you plan to place the TV on the wall and run cords through the wall. Just be aware. Software Setup: No problems. Very easy to setup. Video Quality (5 out of 5 stars): This is truly why I bought this TV. 3D quality is great, but the picture quality on this TV is outstanding for the price you pay for it. Even at the $1600 I originally paid for the TV, the price to picture quality ratio was outstanding. With some tweaking of settings (please see the AVS forum for actual details), this TV comes to life. There are some drawbacks, but this isn't specific to this TV but more generalized to LED TV's, including small viewing angles where the color starts to wash out at almost a 20 degree angle. There is some flashlighting of the picture, but it's not too noticeable and is pretty common with edge lit LED TV's. Minimal to no black crush that I can tell, but some have seen some black crush.

Cons: Sound Quality (3 out of 5 stars): Due to it's slim form factor, this TV has average to below average sound. It is recommended you get a sound bar or use a sound system with this TV. With that said, the sound is passable and you wouldn't be too disappointed unless you're an audiophile. Experience (3 out of 5 stars): Let's start with software. I had lots and lots of problems with Hulu and streaming. The TV has poor WiFi connect-ability and although it's a plus that the TV connects via WiFi, it's pretty poor in terms of streaming ability and requires you to connect via Ethernet to have a better experience. My point? Don't count on the WiFi being any good. I had multiple crashes of programs such as Hulu and Plex, but that could be because the programs themselves needed updates. Still, because of this, the overall experience diminished. The SmartTV features are just bloatware in my opinion. The "QuadCore" experience is still slow and don't expect zipping apps. Web browsing is OK, but limited and also somewhat slow compared to a desktop configuration. The universal remote is awesome and once setup is pretty nifty. However, this also works about 90% of the time with button misreads or requiring a re-calibration via the universal remote setup. There are some actual hardware problems with the TV. There are episodes of flashing of "green lines" (please see the AVS forums for further details) and it's thought that these have actually been a software issue that was recently fixed by a new firmware update. However, this is all speculation and could be a combination of both. Who knows.

Overall Review: What really made me rate this TV as a 2 stars is what I'm about to discuss next. After all the above issues and finally getting the TV to where I wanted it in terms of preferences, it started turning itself off and on in an endless loop with no ability to use the remotes. Only way to stop the loop of off/on was to pull the power plug. I contacted Samsung who created a repair ticket and after ONE return phone call that I had missed, they had deleted my ticket. I called them back responding to the one phone call and had to recreate a ticket. It was then that I received a Samsung confirmation email and a phone number to call to make the repair. The repairman told me that this issue IS a known problem and that those TV's bought from early April to early May are affected and need a part replaced, as determined by Samsung. I am currently awaiting my TV to be repaired as the part needs to come from L.A. and then need to schedule a time for the repairman to fix the TV. All of that is to say, if you bought your TV from April to May, don't be surprised if it turns itself on and off in and endless loop. Conclusion: This is an excellent picture quality TV for the price with average sound and extremely buggy software and hit or miss functionality. ***Update: It's been over a week since calling Samsung regarding the TV. I called the repair center again, only saying that the part has been ordered (controller board). They told me to contact Samsung regarding the ETA. I did just that. Samsung is saying that the part is on backorder ("The request parts are on backorder and Panel will be shipping from V303/RS30 warehouse"). Curious part is, not only is that the ONLY thing anyone knows, but they're saying the "panel" will be shipping. Almost 10 mins into speaking with Samsung, the repair service called me and they said that the system just updated saying it's on backorder. I then told him what samsung had told me and he was quite surprised, as he had only ordered the board. This is all very frustrating. Not only do I not know WHEN I'll get the TV repaired, but I also don't know if they'll repair the right part.