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Christopher W.'s Profile > 
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  • Owned For: 1 day to 1 week

Pros: Looks great.

Cons: Will not boot with the mPCIe combo III installed.
Customer service is horrible. By far the worst I have ever seen.
Terrible policy for "Add-on Items" that come with the motherboard.

Other Thoughts: Let me start by saying that I love Asus motherboards. I almost never have a problem out of them and I recommend them to every customer I have. That being said, this is what has happened.

After doing the initial install and doing a boot test, we tried to boot up but had nothing out of the board. Checking all connections and verifying any possible errors in wiring or possible PSU issues, we started looking into the possibility of a DOA board. After pulling the mPCIE Combo III card off the board, we decided to try it again and it came to life. Very happy about that. Got everything installed with no problems. We reseated the mPCIE Combo III again and tried to boot and had the same thing happen. Nothing like it had a grounding problem. Found on some forums that previous ROG boards had issues with the L bracket on the combo card causing the short itself. Removed that and still had no luck. We figured that we just had a bad mPCIE Combo III card. No problem, we can just contact Asus and send this one in and have them send a new one back, we thought.

Here is where my 1-Egg review comes from:
My customer contacted the Asus" Tech Support" with this problem and the "Tech Support" had no idea what it was. They kept calling it a GPU and telling him that a GPU doesn't have Wi-Fi. So frustrated, my customer calls me and asks me to talk to Asus. I called around 6:00PM CST on 8-21-2014 and was introduced to "Kathy/Cathy". After explaining the problem, she had no idea what the mPCIE Combo III was. I had to guide her using Asus's own product site to show her what it was. This was not a quick process at all. After going through the normal "check list" she said that the only thing that Asus could do was do an RMA on the entire board. I want to stress that the board was working properly without the card installed. After I explained this, she started getting extremely rude. She told me that Asus does not warranty add on parts and will not do anything but RMA the entire product. I pointed out that this is a main selling point/function of this board and that it shouldn't be considered an "add-on". I asked to speak to a supervisor and was informed that a supervisor could not help me nor would she attempt to transfer me to a different tech support agent. When I asked why, she hung up on me. I would like to point out that at no time was I not courteous to her nor used any type of foul language to justify such a reaction. I encourage whoever is over the customer support for Asus to review that phone call. It was absolutely ridiculous to be treated that way by a customer support representative.

On a positive note, I talked to a Newegg representative and she was excellent. She wasn't able to help me with this problem because it was past the 30 days, but she pointed me in the right direction. I found out that the mPCIE Combo I and II cards are for sale on Asus's E-store but the mPCIE Combo III is not available yet. I Will have to consider other brands in the future

EVGA SuperNOVA 850 G2 220-G2-0850-XR 850W ATX12V / EPS12V SLI Ready 80 PLUS GOLD Certified Full Modular Power Supply
Intel 4th Gen CPU Compatible 10 Year Warranty
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: Stable power.
Looks amazing.
Silent even when "Eco" Mode is turned off.

Cons: Screws didn't seem to fit on any mounting holes. Almost like it wasn't threaded right. Had to put more pressure than I normally like. Once done, didn't have any problems.

Other Thoughts: Bought this to replace a faulty Thermaltake PSU that blew up on me a few days ago. I have been using other EVGA PSUs and have had no problems thus far. Will continue to recommend EVGA high end PSUs. Have installed no less than 10 in other builds that I have done and all are very stable.

EVERCOOL FAN-EC4010M12CA 40mm Case Cooling Fan
  • Verified Owner
  • Owned For: 1 day to 1 week

5 out of 5 eggs Great little fan 07/12/2014

This review is from: EVERCOOL FAN-EC4010M12CA 40mm Case Cooling Fan

Pros: Works as intended.

Cons: None

Other Thoughts: Used as a replacement fan for my son's Asus Rampage III NB cooling fan.


Christopher W.'s Profile

Display Name: Christopher W.

Date Joined: 02/08/08

  • Reviews: 33
  • Helpfulness: 15
  • First Review: 02/20/08
  • Last Review: 08/21/14
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