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SAMSUNG S27C650P Matte Black 27
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: Great video, with an extremely wide viewing angle.

Cons: The sound from the speakers is horrible.

Other Thoughts: I ordered this monitor because my wife's older 24 inch Samsung monitor received some water damage. I chose this monitor because a recent knee replacement made it necessary to set up her system so that it could be easily moved. I thought that eliminating external speakers would make this easier. I hooked it up via the HDMI input and could get no sound. I tried different drivers, etc., thinking that it couldn't be the monitor. I had recentfly put a new motherboard in her system, so I thought that might be the problem. I took a small Samsung TV that I use as a monitor on another system, and hooked her PC up to it using HDMI. The sound was perfect, verifying that the problem was not the PC.

I then connected the audio out from the PC to the new monitor. The speakers then produced sound, but it was very low even at max volume and the audio was badly distorted. I contacted Newegg and was immediately issued an RMA number. Newegg recommended that I purchase the monitor again and just ship the current one back once the new one arrived. I assumed that this was just a bad sample, and ordered the same monitor again.

When the new monitor arrived, I hooked it up via HDMI while it was still in the box and verified that I was getting sound. I then mounted it to the stand from the first monitor, and boxed it up for return.

After having it for a few days, I realized that although there was sound from the speakers when connected via HDMI, it was still very low volume and distorted. When I saw only one other review of this monitor at Newegg, and that reviewer had identical problems, I concluded that this is a design or manufacturing problem with the monitor, and not just a bad sample.

I think that Samsung has a defective audio preamp in this system. It sounds as if the power amplifier for the speakers is receiving such a low gain signal that it produces a low level and highly distorted output. I would like to return the monitor, but my wife like's the display and the adjustability so much that she has said that she will put up with external speakers rather than return the monitor. She loves Samsung products, but this monitor has changed my opinion of Samsung completely.

I can't fault Newegg for this. I have been buying regularly from Newegg since the company was founded, and I have always found the support to be outstanding.

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Michael S.'s Profile

Display Name: Michael S.

Date Joined: 08/10/02

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 04/11/14
  • Last Review: 04/11/14
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