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GIGABYTE GV-R927OC-2GD Radeon R9 270 2GB 256-Bit GDDR5 PCI Express 3.0 HDCP Ready Video Card
  • Owned For: more than 1 year

Pros: There are none...nonexistant...zilch

Cons: I went on ahead contacted GIGABYTE via phone (newegg support team advised so) after pressing option 4. Luckily I spoke to a male rep who could understand some English. I got several "I am sorry", and nerve of them "we'll pass this feedback onto managerial level so it does not happen again...I have tracked your delivered today.." ONE month and counting trying to get just two OEM replacement cooling fans. Of course GIGABYTE sent them USPS snail mail again, just as I demanded them not to *twice*; due to fact I live in a rural area approx. **22** miles from my post office PO box....I am still waiting for a supervisor from GIGABYTE to call me back (I demanded one call me); however I am not holding my breath. The BBB has informed me GIGABYTE still has not answered their request to mediate this mess. IF A GIGABYTE REP IS SIFTING THROUGH THESE REVIEWS...***you should read next few lines very carefully. I have something I AM going to "pass on to" is called a Small Claims Court invitation. It is a request you shall be unable to ignore. :) I have gone pro-se` three times...I am 3-0 newegg you should have one half broken egg to signify a -1 egger rating (ragged/jagged top edging)

Other Thoughts: I'd like to thank newegg-support GIGABYTE VIP team for their fast response (lol I had attached copy of my newegg invoice, so they knew they were in the clear)... but to the tune of approx. 44 miles journey...over **30** days frustration....countless e-mails/my time wasted...having to annoy one of my pc services customers/family I am going to get more than "I/we are so sorry" .... I already know you are extremely "sorry" GIGABYTE. I am this upcoming week purchasing an AMD R9 280 MSI?..I will have soon. Unless the situation is resolved I am making a "special" roadtrip to my local courthouse with paperwork in hand (its typed up) along with filing Friday. I can NO longer advise anyone to buy GIGABYTE pc components...this could be YOU; instead of me !!

GIGABYTE GV-R927OC-2GD Radeon R9 270 2GB 256-Bit GDDR5 PCI Express 3.0 HDCP Ready Video Card
  • Owned For: more than 1 year

Pros: The great: Other options besides Gigabyte

Cons: Rattling cooling fans (both) have gone bad. Here has been my RMA experience with Gigabyte thus far:
1- I requested (via their website) *only* replacement fans (both) NOT to RMA card back to Gigabyte; since card works fine
2- Four business days later I got an e-mail and Gigabyte totally ignored my request for just both replacement fans and instead sent me a shipping label, so I could send the entire card to them
3- I e-mail Gigabyte's service department...*FOUR business days later I get a notice that finally the replacement fans have been sent out...USPS snail mail
4- Approximately *FOUR business days later I get those fans...WRONG this point bear in mind along way I had given Gigabyte several times the Model name and SN of the card along with attaching the purchase invoice before they sent the WRONG fans
5- Almost *Four more business days after I sent their service department yet another e-mail informing them they sent me the WRONG fans they replied requesting a picture of the back of one of the rattling fans. Instead I sent them ALL text printed on back; since I had tossed the rattlings in the trash and had to annoy one of my pc customers who has same card (purchased based upon my recommendation, which I have shared this mess with.)
6- *FOUR more business days and counting still no e-mail reply after giving Gigabyte ALL text off an OEM fan
7- Approximately ONE MONTH and counting, and still I do not have the correct replacement fans
8- The BBB has attempted to contact (means BBB deemed my complaint against them valid) Gigabyte on my behalf; however Gigabyte has ignored their attempted mediation
9- A 3 year warranty??????... Good luck!!

Other Thoughts: I *USED* to until recently always advise my pc customers to purchase one of three brands of graphics cards: Gigabyte, MSI, or XFX. I had purchased Gigabyte motherboards and graphics cards in the past, but this is first time I had a component failure...shall be my last Gigabyte purchase. Congratulations Gigabyte you have now taken that #1 slot away from Nettalk voip as the worst ever customer service I have yet to endure.

EVGA 01G-P3-3736-KR GeForce GT 730 1GB 128-Bit GDDR5 PCI Express 2.0 Video Card
  • Owned For: 1 month to 1 year

Pros: 1-DDR 5 memory
2- 128 bit
3- Last EVGA offer on RMA (see other thoughts)
4- I was able to modify card to accept a 120 mm fan (voiding warranty)

Cons: 1- Runs hot under load (with oem fan)
2- Fan noise reminded of an old Eureka vacum cleaner: LOUD
3- Fan failure within 3 weeks of use
4- Cheap/small GPU heatsink hidden under fan shroud
5- Fan/shroud are **one piece**
6- EVGA has ****no replacement fans
7- Fan failure = RMAing entire card back to EVGA

Other Thoughts: EVGA upgraded its offer to sending UPS to my front door to pick up my card and provide shipping label too. Normally I'd done just that, but it is not worth the RMA delays/hassles all over a defective fan. The card had been modified to accept a 120mm fan. Apparently, like many others I was lured into this purchase by the DDR5 on GT 730 card along with the 128 bit interface for a mere $69.99 ( purchase.) I have had enough of all the sugar coated-biased online reviews about pc components, pc component manufacturers and customer services, so this is what I have decided to do:
1- I am currently building my own website dedicated to unbiased reviews of pc parts, manufacturers' customer services (or lack of it) along with ALL major e-retailers' customer services (or lack of it.)
2- I am dusting off my HD camcorder, so when I say a product sucks you'll see why and ditto when I say it is great via video reviews
3- Just like Santa I am making a list and checking it twice on manufacturers who provided great customer service and those who have burned me royally via an archive of saved responses, BBB ratings, complaints, etc
4- Tech videos of DIY upgrades and even pc building
5- For small fee I will be answering any question (s) /resolving issues on Windows and *Linux sent right to your e-mail inbox
6- Be a contest for "worst e-retailer of year" where you get to vote and even post why
7- Ditto for "worst manufacturer experience of the year" where you decide whose worst of the worst based upon your votes and post on why
8- Site links taking you to my soon to be uploaded youtube tech vids

My site should online within 30 business days and my very first review: a hardcore/in depth look at this very card


Billy H.'s Profile

Display Name: Billy H.

Date Joined: 12/27/11

  • Reviews: 26
  • Helpfulness: 10
  • First Review: 06/19/14
  • Last Review: 02/19/15
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