Pros: The laptop was is good shape and arrived with most of what was supposed to come with it (battery, power supply and laptop arrived). It was loaded with the correct operating system, although it won't allow creation of a restore disk. There appear to be no dead pixels, the battery holds a charge decently and the power supply / charger works. This would have been a five-egg review had my install disk (which was shown in the product description pictures at the time of purchase) arrived as well. Unfortunately, that doesn't seem likely after nearly three weeks of trying to get the problem remedied. To sum up- this laptop is nice if you don't expect to have a system disk available for backup.

Cons: The Windows 7 Professional 64 bit install disk that was supposed to come with this (the main reason I purchased this particular laptop over the same model advertised without it) did not arrive, and my attempts to have it sent have been futile. I've spoken with reps at Newegg and Dell with no success in getting what I paid for. To make things worse, the laptop won't let me make a restore disk. I guess that it will be totally worthless if it dies on me thanks to the inability to reload the operating system. I do not want a Windows 8 product- having the older version of the OS is the specific reason I purchased this item. I've tried for nearly three weeks to resolve this issue before writing a review on the product without success, despite what appeared to be sincere efforts from those I have spoken with.

Overall Review: I noticed when checking this today that they have changed the description pics to no longer show the items that were supposed to be included in the package. I guess that's one way around supplying what was supposed to be included in the purchase. :-(