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Western Digital WD Green WD20EARX 2TB 64MB Cache SATA 6.0Gb/s 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs WD Quality Assurance is going down 06/10/2015

This review is from: Western Digital WD Green WD20EARX 2TB 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive

Pros: After all the drama of the past 2 months I see no pros.

Cons: * Drive failed after 3 months.
* WD support tried to cheat on warranty.
* Replacement drive was wrong model and DoA too.
* WD support now trying to blame user.

Other Thoughts: Been a WD customer for several years and so far any drive replacements have been smooth and have gone without a hitch, I purchased this particular model for a My Book Live DUO to replace 1 of the drives that went bad. It worked for a while but then problems arose and went to RMA the drive.
In order to apply warranty the HD has to be registered in WD website, after this process the WD site said that my drive was out of region and had only a few days left of warranty even though it was 4 months old.
I sent my proof of purchase and after a few days they finally updated the right warranty date and sent me a replacement which arrived DoA and was also the wrong model drive.
I sent a 2nd RMA request and received a 2nd drive, this appears to be working so far.
Now I received email saying:
"Thank you for contacting Western Digital and we apologize for the inconvenience. Upon inspection of the drives returned under RMA, it was determined that the drives may have been altered and may not be eligible for replacement under WD’s limited warranty policy"

It sounds they are trying to blame me for the faulty drive.
We warned.
WD Quality control and Quality Assurance are dropping several notches in a very snort period of time. They usually have had a commendable reputation but these last few weeks have been a pain.

ICY DOCK MB174U3S-4SB Metal body with partial plastic 3.5
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: * Light.
* Small.
* Lots of airflow and cooling.
* Hot swap (Read below)
* Supports 4x8Tb 3.5 HD's

Cons: * Manual comes in 6 languages and none explain the device pros.
* No 2.5 mounts, must purchase separately.

Other Thoughts: I got this thing today and I'm very pleased, testing it with 3 different HD's and so far no complaints about it, the cage is S.M.A.L.L. it fits perfectly next to the computer or in some cases can fit inside the case itself (Needs 3x5.25 trays free for this) but hardly need it.
There were some discrepancies between the model in Newegg and the same model at Icydock, Spoke with Icydock support and they confirmed that it supports 4x8Tb drives and its fully hot-swappable WHEN using USB 3.0 connection. Play it safe, when you want to swap use the Unplug-USB device at the bottom, when the hard drive light turns off on the cage you can remove your HD and insert a new one. Transfer speeds are lower than expected but this is a know issue of mechanical drives. SSD drives would be much faster.
Overall I am pleased with this, no need to compress files or use other file systems to access files on Windows computer.

PS. The cord on the side is not for carrying, its the ribbon cable from back to front components. Don't tug it!

WD WDBVHT0080JCH-NESN 8TB (2 x 4TB) My Book Live Duo Personal Cloud Storage
  • Owned For: 1 month to 1 year

1 out of 5 eggs Move along to other product. 01/21/2015

This review is from: WD WDBVHT0080JCH-NESN 8TB (2 x 4TB) My Book Live Duo Personal Cloud Storage

Pros: + 2TB on RAID 1 or 4TB with RAID disabled.

Cons: - Linux filesystem (Ext2/Ext3)
- No direct USB connection.
- FATAL Gigabit transfer rate over Gigabit network.
- FATAL movie streaming, Music streaming was less than optimal.
- Web console sluggish, up to 2-3 minutes to load each menu option.
- Device stops responding randomly if it goes to sleep and doe snot wake up.
- HD replacements must match "entire" model number, so in order to recover data must get outdated and overpriced drive to rebuild RAID 1 mirror before you can copy it to another place. Cannot use same-size, same-series(Green) but different-model drive.

Other Thoughts: I got one of these 2nd hand and was working fine at first until the web console returned error on one of the drives, of course at this stage I assumed I could just connect drive to computer via USB adapter and pull my data then found out it was linux filesystem so cannot be pulled easily.
Began looking for replacement drive and once more found that I must use the same drive-series model, even more modern drives same size and same Green storage series were out of the question. I assume this is due to the linux filesystem again.
This unit has been disappointment after disappointment.
Attempting to stream movies from it was out of the question so its only use is pretty much music, pictures and documents storage.
While HD prides itself on making great hard drives this book duo device is abysmal.
The RAID option is great, that's a relief even when drive failed still have the other so must wait for replacement to arrive and according to WD support placing new drive in place should begin to mirror data and be up and running once more. It better be...
As of 01/21/2015 this book duo is greatly outdated and overpriced, already looking into something more friendly and more efficient and with USB compatibility.
Do not bother with this one there are better options.

PS: WD suport was also unable to help, the manufacturer itself had no replacement drives of the same series I needed, thankfully newegg appears to have them, now waiting for it to arrive to confirm so.


George M.'s Profile

Display Name: George M.

Date Joined: 10/25/02

  • Reviews: 9
  • Helpfulness: 2
  • First Review: 05/17/11
  • Last Review: 06/10/15
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