Pros: Great for a pre built dell machine. Deployed several machines across a few networks without a problem. Also replaced hdd with sdd without any issues. I used samsung evolution 850 drives. Aftermarket ram works well. FYI - the os reinstall requires ordering USB reinstall is media from dell because only the oem hard drive model and mb combo will work with the reinstall partition.

Cons: No reinstall media or download included. Dell bloatware. Old is image requires hours of updates.

Overall Review: Good machine for the money and support.

Pros: Large buttons, easy functions for mom

Cons: Terrible sound quality. Lots of static to the point you can't hear the person on the other side. I'm an IT Pro and spent almost three hours troubleshooting - trying different phones, removing DSL filters, trying this phone at a neighbor's house, etc. 100% confirmed it's the phone.

Overall Review: I bought this phone thinking the large buttons and simplicity would help my aging mom. Yes, those features are good, but the static is so bad I just tossed it at the first visit.