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ViewSonic VA2212M-LED Black 22
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: None I can tell from a broken monitor

Cons: I order and install all the hardware for a medium sized institution. I spend >$100k a year, a big chunk of that here on Newegg. I ordered 5 of these to have on hand as replacements, and was happy with the ones that worked. By the time I opened the last one to discover it was broken, it was past Newegg's 30 RMA period. Not a huge deal, I thought, that's one of the reasons I stopped buying another brand and had switched to Viewsonic, I thought the quality and service would be worth the price premium, as well as the 3 year warranty offered, longer than most.

Wow, was I wrong. Viewsonic is doing everything they can, including making up ridiculous and imaginary rules to avoid fixing the broken monitor I bought. Now they're telling me they won't do anything until I send them a photo of the broken monitor. REALLY? Their warranty coverage is dependent upon photo documentation? I read the "warranty" and found no such stipulation. What if a buyer didn't own a camera or camera phone? They really need to change their documentation if this is the case - "Warranty only valid if you have access to a camera and internet connection"

Now, we all know that this isn't the case, but I wanted to warn everyone about the lies they will be told by Viewsonic support team member "Anna" if they are unfortunate enough to have this person assigned to their issue. I think it speaks volumes about a company if they invent imaginary rules in order to avoid fulfilling their warranty obligations.

Viewsonic - 3 year warranty that we will never, ever honor.

Other Thoughts: In the end, the non-replacement of an inexpensive monitor is not a big deal to me or my budget. I doubt they feel the same about the 100+ monitors I purchase every year, none of which will have the name Viewsonic on them.

Poor service is unacceptable, being blatantly lied to is even worse. Me taking my business elsewhere is pointless unless I inform you of the decision and why.


MIS L.'s Profile

Display Name: MIS L.

Date Joined: 06/19/02

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 06/19/13
  • Last Review: 06/19/13
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