Pros: Great looking case. Easy to build into.

Cons: Absolutely not support from NZXT for a rather trivial stuck switch problem. I've submitted tickets on their website and never received a response. Last month I called their tech support team ans spoke to someone who was familiar with the problem and promised to send me a replacement part. It's been over 6 weeks and I have not received anything else from NZXT, neither the replacement part nor an email confirmation. Now I've been trying to follow up with a phone call to find out what's going on, and the tech support line is constantly busy - can't get through. I've tried to email them - not response. I've tried to call their 'headquarter' number in California, they have a message that says they're closed for the day and to call back duing business hours. (It was 4pm). This is absolutely the worst customer support experience I've ever had. It is the last time I will buy anything from NZXT and I will encourage any others to steer clear from them in the future. I am considering returning the case to NewEgg, though that is a major PITA.

Pros: In theory this is a great case. Easy to build into, lots of good cable management. etc. etc.

Cons: The freaking power button almost always sticks in the down position! I've contacted NZXT and left several messages, they have not responded with any solutions. This is a SERIOUS problem because the machine will turn on and off several times before I can manage to yank off the front and top panels so I can un-stick the button. By then, for some reason I don't understand, my motherboard's BIOS is corrupted and must restore itself from the backup/failsafe BIOS. Not cool, since I then have to re-download any BIOS updates.

Overall Review: I realize the BIOS issue is not necessarily NZXT's fault -- something is wonky with the motherboard. But seriously, they should tell me how to fix this or else send me a working case. It is INEXCUSABLE that they have yet to respond to my technical support request. I filed it on November 29th and I've sent pings regularly. It has now been almost 3 weeks?? It was assigned someone named "Ryan C". Not even a peep from the dude, I doubt he exists.