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SAPPHIRE DUAL-X 100365L Radeon R9 270 2GB 256-Bit GDDR5 PCI Express 3.0 Video Card With BOOST & OC
  • Verified Owner
  • Owned For: more than 1 year

Pros: none due to failure and lack of support

Cons: It has now been a week and a half since I made my last comment, weeks since I contacted the manufacturer and they still refuse to return my calls to honor a refund THEY state goes with this card.

Other Thoughts: How can a company expect return customers, to stay in business, when its products break while under warranty, and when the customer reaches out to them for support, they refuse to even speak with the customer..

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SAPPHIRE DUAL-X 100365L Radeon R9 270 2GB 256-Bit GDDR5 PCI Express 3.0 Video Card With BOOST & OC
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: do not buy

Cons: I purchased this card about a year ago, it sees about 5-10 hours a week of use. The card died for no apparent reason, and although it SHOULD and IS covered under the manufacturers warranty program (of 2 years), I have tried contacting them and they refuse to contact me back to repair or replace the card.

Other Thoughts: Unfortunately newegg only allows a 30 day return so I am forced to go through a manufacturer who does not support its product. Decide for yourself, but personally I dont have the money to just throw away on a card that was barely used, failed for no reason, and the company refused to support.

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PowerColor AXR9 290X 4GBD5-MDHG/OC Radeon R9 290X 4GB 512-Bit GDDR5 PCI Express 3.0 CrossFireX Support OC Video Card
  • Owned For: less than 1 day

Pros: See comments Below.

Cons: This review is not for this card, but more for the PowerColor version.
I purchased the PowerColor HD6990 card through newegg in November 2011. The company has a 2 year warantee. My card is slightly over the 2 year warantee, and has only seen about a year of use due to my being in the military. So one year of actually using a $700+ video card and it just stops working for no aparent reason. The RMA at PowerColor was clear on the issue, if it's a day over the 2 year mark, its not covered. When asked if i could send it it to them and pay to have it fixed i was told, I could send it in to them, but they would not do repairs and if it wasnt a simple fix, I would have to pay to have it shipped back to me, still broken.
I understand a company having a warantee on an item, and the implications, but there should also be a reasonableness to it. I paid over $700 on a card that I used for one year, then it dies and the company just washes its hands of it. That is NOT good customer service, nor standing behind a product. Its saying 'we lucked out and it died after the deadline, so tough luck to you".

Other Thoughts: Just be warned before you sepnd this much money on an item from PowerColor, if its one day past the 2 years, you just threw away the money. They will not even offer a way to keep a customer satisfied for return business. Sorry to be so negative, but a $700 loss for no reason, no misuse, it just failed to work, and the company saying 'oh well, go buy another' is not a company i would do business with again. Look at the other companies that will offer to at least try to assist, vs looking the other way. They are all roughly the same price, I would purchase one from a company that stands behind its product.

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brian a.'s Profile

Display Name: brian a.

Date Joined: 06/01/03

  • Reviews: 4
  • Helpfulness: 3
  • First Review: 02/01/14
  • Last Review: 03/06/15
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